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Reviews of NH Collection München Bavaria

4.5 out of 5
NH Collection München Bavaria
Arnulfstrasse 2, Munich, BY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 397 out of 690 reviews" "
Rating 8 - Good. 219 out of 690 reviews" "
Rating 6 - Okay. 49 out of 690 reviews" "
Rating 4 - Poor. 18 out of 690 reviews" "
Rating 2 - Terrible. 7 out of 690 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Hunter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend this hotel. Great location. Great property. Great staff.
Stayed 6 nights in Mar 2024
Response from Ann-Kathrin L.- Guest Relations Manager on Apr 11, 2024
Dear Stephanie, Thank you for taking the time to review your stay at our NH Collection München Bavaria. I am pleased to read that you enjoyed your time at our hotel very much and that you particularly highlight the location, the hotel itself and our staff positively. We are happy that you would recommend us overall and that we were able to convince you in all aspects.We look forward to welcoming you to our hotel again.Best regards, Ann-Kathrin L.- Guest Relations Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Breakfast buffet! Very freindly and helpful Staff! Room very clean!
Stayed 1 night in Apr 2024
Response from Maximilian W. - Assistant Guest Relations Manager on Apr 9, 2024
Dear Thomas,Thank you for sharing your experience at NH Collection München Bavaria.We are delighted to hear that you found our rooms to be very clean and that you enjoyed the great views from the upper floors. Providing a comfortable and pleasant stay for our guests is always our top priority.We appreciate your feedback and hope to have the pleasure of welcoming you back on your next visit to Munich.Best regards,Maximilian W.Assistant Guest Relations Manager

10/10 Excellent

Bettie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms with great views from upper floors
Stayed 1 night in Apr 2024
Response from Maximilian W. - Assistant Guest Relations Manager on Apr 6, 2024
Dear Thomas,Thank you for your feedback! We're glad to hear that you found our rooms to be clean and enjoyed the great views from the upper floors.We always strive to provide a comfortable and pleasant stay for our guests, and it's wonderful to know that we met your expectations in terms of cleanliness and the views.We hope to have the pleasure of welcoming you back to our hotel in the future!Best regards,Maximilian W. - Assistant Guest Relations Manager

10/10 Excellent

Ivette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient an clean
Stayed 2 nights in Mar 2024
Response from Ann-Kathrin L.- Guest Relations Manager on Apr 3, 2024
Dear Ivette, thank you for taking the time to review your recent stay at our Nh Collection München Bavaria. We are particularly pleased that you found the hotel to be comfortable and clean. We appreciate your positive words and would be happy to welcome you back to our hotel.Sincerely,Ann-Kathrin L. - Guest Relations Manager

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The location was good and bad...it was centrally located, which was great as it was within walking distance of all the interesting attractions, but it was right across from the train station so it was very crowded. Getting in and out to check in/out is very difficult if you're driving as there just isn't any space to do so. We had to use handicapped parking. In addition, parking is offsite and very inconvenient. On the plus, the staff was awesome...very friendly and accommodating. The rooms were nice, although a bit small, but there is an abundance of storage.
Stayed 3 nights in Mar 2024
Response from Maximilian W. - Assistant Guest Relations Manager on Mar 30, 2024
Dear Robert,Thank you for taking the time to share your feedback with us. We're pleased to hear that you appreciated the central location of our hotel, making it convenient to explore the nearby attractions. However, we understand the challenges you faced due to our proximity to the train station and the crowded conditions that come with it, especially concerning parking and the ease of checking in and out. We sincerely apologize for any inconvenience this may have caused during your stay.We are continuously working on improving the accessibility and convenience of our parking facilities and check-in/out process, especially for guests who are driving. Your experience has highlighted the need for us to explore additional solutions that could alleviate these issues. We appreciate your understanding and patience in this matter.On a positive note, it's wonderful to know that our staff made a significant impact on your stay through their friendliness and accommodation. We're also glad that you found the rooms nice, with an abundance of storage, despite being a bit small.We take all feedback seriously as it helps us to improve our services and ensure that we can offer a more comfortable and enjoyable stay to all our guests. We hope to have the opportunity to welcome you back in the future, where we can provide you with an even better experience.Warm regards,Maximilian W. - Assistant Guest Relations Manager

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient location right outside the S1 train stop to the airport and a few steps to the Lufthansa airport bus. Easily walkable to tourist spots, restaurants, and shopping.
Stayed 1 night in Mar 2024
Response from Maximilian W. - Assistant Guest Relations Manager on Mar 14, 2024
Dear Vernon,Thank you for taking the time to share your positive feedback about NH Collection München Bavaria. We are delighted to hear that our convenient location made your travels easier and that you found our proximity to tourist spots, restaurants, and shopping beneficial. We strive to offer our guests the most comfortable and accessible experience possible. Thank you for choosing to stay with us. We look forward to welcoming you back in the future.With kind regards,Maximilian W. - Assistant Guest Relations Manager

10/10 Excellent

Jaclyn, IVINS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Clean hotel! Friendly staff! We got to check in an hour early! Thank you!!!!
Stayed 3 nights in Mar 2024
Response from Ann-Kathrin L.- Guest Relations Manager on Mar 8, 2024
Dear Jaclyn,Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you enjoyed our great location, found our hotel clean, and experienced the friendliness of our staff. Knowing that we could accommodate your early check-in and add a little more convenience to your stay truly makes our day.Our team is dedicated to providing a welcoming and comfortable environment for all our guests, and your kind words are a lovely affirmation of our efforts.Thank you again for choosing to stay with us. We look forward to the opportunity to welcome you back at our Nh Collection München Bavaria. Warmest regards,Ann-Kathrin L.- Guest Relations Manager

10/10 Excellent

ahmed

Stayed 1 night in Feb 2024

8/10 Good

Martha, Leland

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Location is near all public transportation and next to the Lufthansa Express Bus stop for quick ride to airport. The buffet breakfast is phenomenal. Rooms are not cleaned daily, but that does save energy. Hotel has smokers out front constantly, which could be addressed.
Stayed 12 nights in Jan 2024
Response from Maximilian W. - Assistant Guest Relations Manager on Feb 21, 2024
Dear Martha, Thank you for your detailed review of your stay at the NH Collection München Bavaria. We are pleased to hear that you had a pleasant stay and we would like to take this opportunity to thank you in particular for your words of praise for our staff. We are also pleased that our hotel was well located for your trip and your needs. We also appreciate your words about our rich breakfast buffet and thank you for that as well. Thank you again for staying at our hotel and we look forward to welcome you back soon to Munich. Best regards, Maximilian W. - Assitant Guest Relations Manager

10/10 Excellent

ahmed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful employees specially anni and bahra
Stayed 1 night in Feb 2024
Response from Maximilian W. - Assistant Guest Relations Manager on Feb 21, 2024
Dear Ahmed,thank you very much for taking the time to leave us such a great review of your stay at the NH Collection München Bavaria. Were happy to hear that you had a pleasant stay at our hotel and that you were convinced by the provided service of our employees especially of Anni and Bahre. I will make sure to pass on your feedback to them and all other employees in order to confirm their great work. Thank you again for staying at our hotel and we look forward to welcome you back soon in Munich. Best regards,Maximilian W. - Assistant Guest Relations Manager

10/10 Excellent

Tommaso

Great stay, thanks for the upgrade!
Stayed 1 night in Feb 2024
Response from Maximilian W. - Assistant Guest Relations Manager on Feb 21, 2024
Dear Tommaso,thank you for evaluating your stay at our NH Collection München Bavaria. Were happy to hear that you had a great stay at our hotel and feel blessed that we were able to surprise you with an upgrade of your room.We would be very happy to welcome you back soon to our hotel.With kind regards,Maximilian W. - Assistant Guest Relations Manager

8/10 Good

Martha, Leland

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The location, especially in winter, is extremely convenient to all forms of transportation. The hotel staff is charming; however, do not expect your room to be cleaned daily or sheets to be changed during your stay. Also, the enormous amount of smokers outside the hotel entrance is unbearable, especially if you have asthma. The buffet breakfast is impressive and made all other frustrations diminish.
Stayed 8 nights in Feb 2024
Response from Maximilian W. - Assistant Guest Relations Manager on Feb 13, 2024
Dear Martha,Thank you for your review of your stay at the NH Collection Munich Bavaria. We are very pleased to hear that our hotel was the perfect base for your winter trip. Thank you also for your praise of our staff. However, we would like to apologize for the inconvenience regarding your room cleaning. We will take appropriate steps to investigate why your room was not cleaned daily. However, we are all the more pleased to hear that you were impressed by our breakfast buffet and that you were completely satisfied with it.We look forward to welcoming you again soon for an even more enjoyable stay.With kind regards,Maximilian W. - Assistant Guest Relations Manager

10/10 Excellent

Clinton Lyle

Business traveler
Liked: Amenities
This hotel is well placed for train travellers. It is clean and all staff members were fantastic to deal with. Only down side is the area around the station can be a little boisterous but I’m saying that I had no problems at all! Highly recommend
Stayed 2 nights in Feb 2024
Response from Maximilian W. - Assistant Guest Relations Manager on Feb 8, 2024
Dear Clinton Lyle,Thank you for taking the time to share your positive experience at NH Collection München Bavaria. We are pleased to hear that you found the hotel well-placed for train travelers and that the cleanliness and the fantastic staff contributed to your enjoyable stay.Your recommendation is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future. If there are any specific aspects you appreciated or any suggestions for improvement, please feel free to share.Thank you for choosing NH Collection München Bavaria.With kind regards,Maximilian W. - Assistant Guest Relations Manager

8/10 Good

Jeannette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location if you are arriving or leaving by train in Munich. easy to walk around the city.
Stayed 2 nights in Feb 2024
Response from Maximilian W. - Assistant Guest Relations Manager on Feb 8, 2024
Dear Jeannette,Thank you for taking the time to share your feedback. We are delighted to hear that you found the location of our NH Collection München Bavaria convenient, especially for travelers arriving or leaving by train in Munich. We strive to provide a central and accessible location for our guests to explore the city easily.We appreciate your positive comments and hope to welcome you back to our hotel in the future. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to share.Thank you for choosing NH Collection München Bavaria.With kind regards,Maximilian W. - Assistant Guest Relations Manager

8/10 Good

Uygar

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
There were some beggers at the enterence all the time asking for money. Did not feel very safe.
Stayed 3 nights in Jan 2024
Response from Maximilian W. - Assistant Guest Relations Manager on Feb 13, 2024
Dear Uygar,thank you for taking the time to review your stay at our NH Collection München Bavaria. Were happy that your overall experience at our hotel was good but we regret to hear that you didnt feel very safe regarding the surounding of our hotel. Our guests safety is our top priority. Your feedback is valuable for us and we will evaluate how we can increase the feeling of safety in our hotel. Were looking forward to welcome you back for a more comfortable stay.With kind regards from Munich,Maximilian W. - Assistant Guest Relations Manager

10/10 Excellent

Sergey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ann-Kathrin L.- Guest Relations Manager on Feb 1, 2024
Dear Sergey, Thank you very much for choosing to stay at our NH Collection Munich Bavaria. We would like to thank you for your excellent review. We are pleased that we were able to impress you with our service and would be delighted to welcome you to our hotel again. Best regards Ann-Kathrin L.- Guest Relations Manager

10/10 Excellent

Antonio, Coral Gables

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, good service
Stayed 3 nights in Jan 2024
Response from Ann-Kathrin L.- Guest Relations Manager on Jan 15, 2024
Dear Antonio, Thank you for choosing to stay at our NH Collection München Bavaria. We are pleased that you were completely satisfied with our service and your stay. We appreciate your positive feedback regarding the cleanliness and friendliness of our service. We look forward to welcoming you again at our hotel. Kind regards Ann-Kathrin L.- Guest Relations Manager

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. Right in front of the metro station
Stayed 3 nights in Jan 2024
Response from Ann-Kathrin L.- Guest Relations Manager on Jan 13, 2024
Dear Jorge,Thank you for choosing to stay at our NH Collection München Bavaria. We are very pleased that we were able to convince you with our service and that you liked our location infront of the metro. We look forward to welcoming you to our hotel again. Best regards, Ann-Kathrin L.- Guest Relations Manager

10/10 Excellent

Erwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Ann-Kathrin L.- Guest Relations Manager on Feb 1, 2024
Dear Erwin, Thank you very much for choosing to stay at our NH Collection Munich Bavaria. We would like to thank you for your excellent review. We are pleased that we were able to impress you with our service and would be delighted to welcome you to our hotel again. Best regards Ann-Kathrin L.- Guest Relations Manager

10/10 Excellent

Chunchi

Stayed 1 night in Dec 2023
Response from Ann-Kathrin L.- Guest Relations Manager on Jan 13, 2024
Dear Chunchi, Thank you for choosing to stay at our NH Collection München Bavaria. We are very pleased that we were able to convince you with our service and that you left us such a nice review. We look forward to welcoming you to our hotel again. Best regards

10/10 Excellent

Makiko

Stayed 2 nights in Dec 2023
Response from Ann-Kathrin L.- Guest Relations Manager on Feb 1, 2024
Dear Makiko,Thank you very much for choosing to stay at our NH Collection Munich Bavaria. We would like to thank you for your excellent review. We are pleased that we were able to impress you with our service and would be delighted to welcome you to our hotel again. Best regards Ann-Kathrin L.- Guest Relations Manager

8/10 Good

Vincenzo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside the hotel there was some homeless in the night.
Stayed 3 nights in Dec 2023
Response from Ann-Kathrin L.- Guest Relations Manager on Jan 2, 2024
Dear Vincenzo,thank you for choosing to stay at the NH Collection München Bavaria. I am pleased to read that you were largely satisfied with your stay. We understand your comment, unfortunately the area in front of our hotel is a public area and due to its proximity to the main train station it attracts various people. We try to create a safe and comfortable atmosphere in our hotel. We would be delighted to welcome you to our hotel again. Kind regards Ann-Kathrin L.- Guest Relations Manager

10/10 Excellent

Sergey

Stayed 1 night in Dec 2023
Response from Ann-Kathrin L.- Guest Relations Manager on Jan 2, 2024
Dear Sergey,Thank you for taking the time to rate our NH Collection München Bavaria. Wow, such a great review. We are particularly pleased. Thank you very much. We would be delighted to welcome you to our hotel again. Kind regardsAnn-Kathrin L.- Guest Relations Manager

8/10 Good

Vani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area around te hotel was dirty, location was convenient.
Stayed 2 nights in Dec 2023
Response from Ann-Kathrin L.- Guest Relations Manager on Jan 2, 2024
Dear Vani, thank you for taking the time to rate our NH Collection München Bavaria. We understand your comments regarding the area around the main train station. We are all the more pleased that you liked the hotel itself, that you were satisfied with your stay and that you particularly liked the location. We would be delighted to welcome you to our hotel again. Kind regards, Ann-Kathrin L.- Guest Relations Manager

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Really good! Enjoyed it was very central location
Stayed 3 nights in Dec 2023
Response from Ann-Kathrin L.- Guest Relations Manager on Jan 2, 2024
Dear Nina, thank you for taking the time to rate our NH Collection München Bavaria. Wow, such a great review. We are particularly pleased. Thank you very much. We would be delighted to welcome you to our hotel again. Kind regardsAnn-Kathrin L.- Guest Relations Manager

6/10 Okay

Beverly, Lathrop

Liked: Staff & service, amenities, property conditions & facilities
feels like beddings weren’t change. Itch huhhh!
Stayed 3 nights in Dec 2023
Response from Ann-Kathrin L.- Guest Relations Manager on Jan 2, 2024
Dear Beverly, Thank you for choosing to stay at the NH Collection München Bavaria. I am pleased to read that you were largely satisfied with your stay. We regret that you were not completely satisfied with the room cleaning. We assure you that we change the beds after every departure. We apologize for the inconvenience caused to you and would be delighted to welcome you back to our hotel. Kind regards Ann-Kathrin L.- Guest Relations Manager

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Ann-Kathrin L.- Guest Relations Manager on Jan 2, 2024
Dear Alexandra, Thank you for taking the time to rate our NH Collection Munich Bavaria. We are pleased that you enjoyed your stay at our hotel. We would be delighted to welcome you to our hotel again. Kind regardsAnn-Kathrin L.- Guest Relations Manager

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I stayed for a week and were very happy with our choice! We arrived following a big snowstorm which caused a lot of chaos, and the staff was very helpful to us. The location is amazing for transit. It’s so, so easy to get to the train station to make day trips. The entrance to the S Bahn and U Bahn is also just outside the hotel, and so it takes only minutes to get into the center of Munich. The room was clean and comfortable. We would absolutely stay here again.
Stayed 8 nights in Dec 2023
Response from Ann-Kathrin L- Guest Relations Manager on Jan 2, 2024
Dear Kendra, Thank you for taking the time to rate our NH Collection München Bavaria. We are pleased to read that you emphasize the location, the cleanliness and the friendliness of our staff. We would be delighted if you would give us another chance to prove ourselves. Kind regardsAnn-Kathrin L- Guest Relations Manager

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice and convenient
The recently remodeled venue is even better than ever. Super modern and super convenient for any Munich visitor. Having to trim in the front door and access to the train station just beyond that is worth more than anything else.
Stayed 9 nights in Nov 2023
Response from Ann-Kathrin L. Guest Relations Manager on Jan 2, 2024
Dear Mr. James, Thank you for taking the time to rate our NH Collection München Bavaria. We are pleased to read that you were more than happy with our location. Our team really appreciate that. We are looking forward to welcome you back in our hotel. Kind regards, Ann-Kathrin L.- Guest Relations Manager

10/10 Excellent

Martin, Galway

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Very nice hotel. Would stay here again.
Stayed 1 night in Dec 2023
Response from Maximilian W. - Assistant Guest Relations Manager on Dec 6, 2023
Dear Martin, thank you for staying at our NH Collection München Bavaria and for taking the time to evaluate your recent stay with us. We are delighted that you enjoyed your stay with us. The team and I are very much looking forward to welcoming your return to NH Collection München Bavaria in the near future for another memorable experience. With kind regards, Maximilian W. - Assistant Guest Relations Manager

10/10 Excellent

Odeth, Lompoc

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the metro station, great staff, clean rooms, great breakfast spread, walkable to the city center.
Stayed 1 night in Dec 2023
Response from Maximilian W. - Assistant Guest Relations Manager on Dec 10, 2023
Dear Odeth, Thank you for taking the time to share your positive feedback about your stay at our NH Collection München Bavaria. We're delighted to hear that you found our hotel conveniently located near the metro station, with great staff, clean rooms, a fantastic breakfast spread, and within walking distance to the city center. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay. With kind regards, Maximilian W. - Assistant Guest Relations Manager

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Ann-Kathrin L. - Guest Relations Manager on Nov 27, 2023
Dear Carlos, thank you for choosing our NH Collection München Bavaria. We are delighted that you enjoyed your time with us and thank you for your review. We would be delighted to welcome you to our hotel again. Best regards, Ann-Kathrin L.- Guest Relations Manager

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While we only stayed for 1 night, we enjoyed the convenient location and the friendly staff. The Lufthansa express station is right next to the hotel and made it easy to get to and from the airport on a short stay. Next time we will stay for longer!
Stayed 1 night in Nov 2023
Response from Maximilian W. - Assistant Guest Relations Manager on Nov 4, 2023
Dear Kevin, Thank you very much for your excellent review! We are glad to hear that you enjoyed your stay at our NH Collection München Bavaria. We are especially pleased that you were able to praise and benefit from the location of our hotel. We hope that on your next visit you will have the opportunity to stay with us for longer and enjoy even more of our friendly staff and amenities. We look forward to welcoming you back soon! With kind regards from Munich, Maximilian W. - Assistant Guest Relations Manager

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want easy access to the trains in Munich, you cannot get a better hotel. It was so convenient for our daily adventures. Not only is the hotel convenient, but it’s clean and nice. The rooms are spacious. Our only complaint, and it’s more a personal preference than a complaint, was the beds are hard - uncomfortably so, in our opinion. But everything else was PERFECT!
Stayed 6 nights in Oct 2023
Response from Maximilian W. - Assistant Guest Relations Manager on Nov 4, 2023
Dear Karen, thank you very much for your great feedback about your recent stay at our NH Collection München Bavaria. Were more than happy to hear that you had a great time in Munich and especially a pleasant stay at our hotel. I will forward your suggestion about the bedding to our management to see if we can make some improvements over here. We are looking forward to welcome you back in our hotel soon and send you kind regards from Munich, Maximilian W. - Assistant Guest Relations Manager

10/10 Excellent

Joshua Zac

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and very good location
Stayed 3 nights in Oct 2023
Response from Maximilian W. - Assistant Guest Relations Manager on Oct 28, 2023
Dear Mr. Zac, thank you very much for your great feedback regarding your recent stay at our NH Collection München Bavaria. Were more than happy to hear that you had a great time at our hotel and that we were able to convince you of our service as well as our location. Were looking forward to welcome you back soon and wish you all the best until then. With kind regards, Maximilian W. - Assistant Guest Relations Manager

10/10 Excellent

CHARLES

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly clean hotel and breakfast options is superb
Stayed 4 nights in Oct 2023
Response from Maximilian W. - Assistant Guest Relations Manager on Oct 28, 2023
Dear Charles,thank you for your great feedback regarding your stay at our NH Collection München Bavaria. Were very happy to hear that you had a great time at our hotel and that we escpecially could convince you with our breakfast buffet as well as the cleanliness of our hotel rooms. Were looking forward to welcome you back soon to our hotel. All the best until then and kind regards from Munich, Maximilian W. - Assistant Guest Relations Manager

10/10 Excellent

Roman

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Maximilian W. - Assistant Guest Relations Manager on Oct 17, 2023
Dear Roman, thank you very much for your great review! We are very pleased that you were completely satisfied with your stay with us. Your positive feedback is a great motivation for us and confirmation of our efforts to provide our guests with first-class service. We hope to welcome you again soon. With kind regards from Munich, Maximilian W. - Assistant Guest Relations Manager

10/10 Excellent

Chensi

Liked: Cleanliness, staff & service, property conditions & facilities
Will recommend to friends
Stayed 2 nights in Oct 2023
Response from Maximilian W. - Assistant Guest Relations Manager on Oct 17, 2023
Dear Chensi, thank you very much for your great review! We are happy to hear that you were so satisfied with your stay with us that you would like to recommend our hotel to friends. This is the nicest compliment we can receive. We place great emphasis on providing our guests with a pleasant and memorable stay, and it is great to hear that we were able to meet your expectations. We hope that you and your friends will stay with us again in the future. Thank you again for your positive review and recommendation! With kind regards from Munich, Maximilian W. - Assistant Guest Relations Manager

10/10 Excellent

Ethahad

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location.
Stayed 2 nights in Oct 2023
Response from Maximilian W. - Assistant Guest Relations Manager on Oct 17, 2023
Dear Ethahad, thank you very much for your great review! We are glad to hear that you were satisfied with the location of our hotel. We pride ourselves on offering an excellent location that allows our guests to conveniently access all the major attractions and amenities in the area. We understand how important location is to a pleasant stay and we are pleased that we were able to meet your expectations. We hope to welcome you back soon and thank you again for your positive review! With kind regards, Maximilian W. - Assistant Guest Relations Manager

10/10 Excellent

Natasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at the NH collection in Munich. Great service, attention to detail and in great location. Easy to travel to the main town centre, public transport right outside the hotel which is perfect!
Stayed 2 nights in Oct 2023
Response from Ann-Kathrin L. - Guest Relations Manager on Oct 9, 2023
Dear Natasha,thank you for taking the time to rate your stay at our NH Collection München Bavaria. We are pleased to read that you had a pleasant stay in our hotel and that you were particularly impressed with our location and service. We are especially pleased that you also mention our eye for detail. Guest satisfaction is our top priority and we are pleased that you appreciate this. We look forward to welcoming you again to our NH Collection München Bavaria. Best regards, Ann-Kathrin L- Guest Relations Manager

8/10 Good

Brian

Stayed 2 nights in Oct 2023
Response from Ann-Kathrin L. - Guest Relations Manager on Nov 27, 2023
Dear Brian, thank you for taking the time to rate your stay at our hotel. We are pleased that you enjoyed your time with us and we look forward to welcoming you again to our NH Collection München Bavaria. Herzliche Grüße Ann-Kathrin L.- Guest Relations Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home Away from Home
Great place to call home for the weekend!
Stayed 4 nights in Sep 2023
Response from Ann-Kathrin L. - Guest Relations Manager on Oct 9, 2023
WOW. Such a great review. Thank you very much. We really appreciate your words and we are glad that you compare our hotel with your home. We feel this is a great honor. We would be delighted to welcome you again to our NH Collection München Bavaria. Kind regards Ann-Kathrin L- Guest Relations Manager

6/10 Okay

Skuli, Orlando

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Rooms are said to be 226 sq feet or 21 sq meters. Feels smaller than that. Very noisy and all morning you hear doors banging. Soundproof to street noise though. Way too expensive for what you get (probably Oktoberfest is to blame). Lobby is nice.
Stayed 1 night in Sep 2023
Response from Maximilian W. - Assistant Guest Relations Manager on Oct 2, 2023
Dear Skuli, thank you for your stay at our NH Collection München Bavaria as well as your feedback for your recent stay. We are sorry that your overall experience at our hotel was not good. I can assure you, that we take your feedback very serious and and that we will make the appropriate improvements to avoid negative experiences like yours in the future. We would be happy to welcome you back one day to our hotel.With kind regards,Maximilian W.Assistant Guest Relations Manager

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly hotel staff
We always stay at NH Collection hotels but the staff at the one in Munich is one of the best. We were there for Oktoberfest and the hotel was very busy during check-in. Annie came around and apologized for the wait and asked if there was anything we needed. She offered us maps of the city and the Oktoberfest area. I asked where I could buy a dirndl and she recommended an excellent place. She also looked into getting us on a tour of the Neuschwanstein castle but unfortunately everything was booked. Throughout our stay she would ask how we were enjoying the city and Oktoberfest. She was so friendly and made our stay that much better. We would end most of our evenings at the hotel bar as after meeting Ibrahim the first night, we always wanted to say hello and have a drink before heading to our room. He is a great bartender, very friendly and attentive. The hotel was close to Oktoberfest and everything else. The breakfast was amazing and housekeeping did a wonderful job. Annie and Ibrahim made our stay so enjoyable that we can’t wait to come back to NH Collection Munich.
Stayed 5 nights in Sep 2023
Response from Maximilian W. - Assistant Guest Relations Manager on Oct 2, 2023
Dear Pamela, thank you for staying at our NH Collection München Bavaria and for taking the time to leave us such a great feedback. We are very pleased to hear, that you enjoyed your time at our hotel and would like to thank you about your wonderful words about our Guest Relations Manager Anni as well as our Head Bartender Ibrahim. I will gladly pass your feedback to them as well as our colleagues to motivate them to continue to give their best every day for our guests to provide an extraordinary experience. Were really looking forward to welcome you back one day.Wish you all the best until then and kind regards, Maximilian W. - Assistant Guest Relations Manager

6/10 Okay

Elaina

Stayed 4 nights in Sep 2023
Response from Ann-Kathrin L. - Guest Relations Manager on Oct 9, 2023
Dear Elaina, thank you for taking the time to rate your stay at our NH Collection München Bavaria. We are pleased to read that you mostly liked your stay with us. We look forward to welcoming you again to our NH Collection München Bavaria.Best regards, Ann-Kathrin L- Guest Relations Manager

10/10 Excellent

Martin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, hotel and staff are fabulous
Great location, after a slight issue with the room booking and being fully booked during this years Oktoberfest found the staff worked tremendously well and found us a new room. Enjoyed the bar cocktails, great views from the higher floor, mini bar, beds and general tidiness of the hotel to be very good. Friends mentioned how good the shower was on numerous occasions. Special mention to the guest relations team who were always very approachable and dealt with every concern or question. Making time out there day to ask us about our stay on exit. Defo recommend and will be back next time when staying in Munich.
Stayed 4 nights in Sep 2023
Response from Ann-Kathrin L. - Guest Relations Manager on Sep 29, 2023
Dear Martin, Thank you for taking the time to review your stay at our NH Collection München Bavaria.Thank you for saying so great things about our hotel and our service. We are delighted that you like the shower. It's nice that you also praise our breakfast, the room and the bar. Overall, we pass on your feedback to our team, which serves as a motivation to give our best every day.We are looking forward to welcome you back in our hotel. Best regards, Ann-Kathrin L.- Guest Relations Manager

8/10 Good

Neha

Stayed 3 nights in Sep 2023
Response from Ann-Kathrin L. - Guest Relations Manager on Sep 29, 2023
Dear Neha,thank you for taking the time to rate your stay at our NH Collection München Bavaria. We are happy to read that you enjoyed your stay. We appreciate it and we are looking forward to welcome you back in our hotel. Best regards, Ann-Kathrin L- Guest Relations Manager

10/10 Excellent

ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Great location right next to main railway station and transport links to every part of city.
Stayed 3 nights in Aug 2023
Response from Ann-Kathrin L. - Guest Relations Manager on Sep 9, 2023
Dear Ronald, Thank you for your feedback on your stay at our NH Collection Munich Bavaria Hotel.We are very pleased to hear that you enjoyed your stay with us and we are satisfied that you liked the location and the good public transportation connections in Munich. We would be very happy to welcome you again soon.Best regards, Ann-Kathrin L. Guest Relations Manager