Ratings based on 2,001 Verified Reviews

4.3 out of 5
92% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Staff issue

Posted May 22, 2017
Good location. Easy access by bus. Only issue is the staff in general - which doesn't look happy at all (check in, restaurant, etc). The rest, very practical hotel near airport.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 15, 2017
Great and easy place to stay near the airport. Great and easy place to stay near the airport.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Clean rooms next to the airport

Posted May 11, 2017
Cons: Could be little quieter. Shuttle bus could be good, but the public bus was ok.
Nice clean rooms. Pretty modern rooms. Hotel staff was good. The breakfast had a lot of choices. The bus ride to airport was quick but it was not a hotel shuttle.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chino Hills, CA, USA

Clean, comfortable hotel near Munich airport

Posted May 2, 2017
Pros: Proximity to the airport. It is also close to train station and has convenient bus service to and from airport.
Location: The visitor viewing park (Besucherpark) is about 15 minute walk from the hotel with great views of airplanes coming and going.
Hotel is in a business area and is well appointed. Rooms were very clean, and staff was helpful. I ate at the restaurant several times and food selections and quality was very good. Bus service from the airport is via the 635 city bus, which seems to mostly carry people to/from the parking lots adjacent to the hotel. At the airport, walk to the transportation center (MAC) and wait at bus stand #1. There does not seem to be a charge for riding to the lots, as no one pays when boarding. Be sure and board the bus with Novotel in the destination, not the bus continuing on to the next terminal. Buses run every 20 minutes.
Comment from Hotel Management
May 8, 2017 by NovMucAir, Hotel Management
Dear Tim, Thank you very much for the great review. Best regards, Anja Leisegang (Deputy General Manager)
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Taipei

nice hotel but a little bit to fare to the airport

Posted May 1, 2017
Pros: actually everything , especially the check in and out time 12-12 ( coming from Asia 11-15 ) this is quite convertible
Cons: right now can't I can't think of anything
Location: this hotel is good to take a night's rest before the trip back suited me perfectly , but it's not good for shopping or a night out
the staff was very helpful and the room spot on the only encovenience is the distance to the airport ( need to ether take a bus - public - or a taxi
Comment from Hotel Management
May 8, 2017 by NovMucAir, Hotel Management
Dear Waldy, Thank you so much for your kind review. Hope to welcome you soon again in Munich. Best regards, Anja Leisegang (Deputy General Manager)
1 out of 5
by A verified traveler

Posted Apr 25, 2017
It was terrible, have a look on rules and cancellations policy. In a point of my trip to go there, there was a thunderstorm. I could not arrive in time, they cancel the booking, there was no returns and also there was no way of having me the remaining nights on the hotel. All monies gone, no room, not even an apology. I could not call them before, because I was in a transatlantic flight.
Comment from Hotel Management
May 3, 2017 by Benjamin Strigl - Duty Manager, Hotel Management
Dear Sir or Madam, Thank you very much for taking the time to share your comments with us. At Novotel we always strive for the best service possible. Unfortunately you had such a bad experience and therefore I would like to apologize. May I ask you politely to contact me directly to have a closer look on this incident and to figure out what exactly has happened. We really want to win you as a satisfied guest and we hope you will give us a chance to get a closer look on this event and to prevent future occurrences. We are looking forward to hearing from you. Sincerely, Benjamin Strigl Duty Manager Mail: h6711-fo9@accor.com Phone: 089 - 970 513 872
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Chicago, IL

Modern and Convenient

Posted Apr 25, 2017
Pros: Beautiful design, fair trade soaps, cool lighting/design
Cons: The gym was too warm but we were able to use a fan to cool us down. The shower stall design -- no enclosed door got the floor wet.
Location: Perfect for catching an early morning flight - convenient for travel!
We needed an airport close to the airport for an early flight. This one was a 5 min bus ride from the airport. We were able to buy tickets when we checked-in which was super convenient. We were very impressed with how modern, clean and comfortable our stay was! The gym and sauna were nice as well. Had a corner room and it was perfectly quiet for us.
Comment from Hotel Management
May 8, 2017 by NovMucAir, Hotel Management
Dear Missy, Thank you for 5 points. Best regards, Anja Leisegang (Deputy General Manager)
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location for airport travelers

Posted Apr 14, 2017
Arrived at night after a flight, late check in and early check out not a problem We asked for a baby bed, and they set up a folding regular bed which we couldn't use. Also, no complimentary water bottle, and the parking was expensive. Other than that our stay was just fine.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, closeto airport

Posted Apr 6, 2017
We spent one night there and really enjoyed our stay. Very convenient to the airport. The front desk staff was super friendly. Unfortunately I can't remember the name of the girl that checked us in but she was superior!
Comment from Hotel Management
May 8, 2017 by NovMucAir, Hotel Management
Dear Padahm, 5 POINTS. That is great. Thank you. Best regards, Anja Leisegang (Deputy General Manager)
5 out of 5
Recommended
for Everyone
by A verified traveler

Great airport hotel

Posted Apr 2, 2017
Easily accessible without shuttle or taxi. Short walk from the nearby train station or city bus right out front. Hotel is very nice, nice bar, good food that stays open late, good sauna, nice rooms. Perfect transition to the airport after a long trip.
Comment from Hotel Management
May 8, 2017 by NovMucAir, Hotel Management
Dear guests, we are very happy that you liked your stay with us. Best regards, Anja Leisegang (Deputy General Manager)