Ratings based on 541 Verified Reviews

3.3 out of 5
73% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.0 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Atlanta

Nice hotel right at the Bahnhof.

Posted Mar 19, 2017
Pros: location
Cons: softer mattress
Location: Marienplatz, Viktualien Markt, Englischer Garten are all in easy walking distance.
Good value for the money, room was clean, carpet was stained and mattress was hard.
1 out of 5
by A verified traveler

stuck in the 1970's

Posted Feb 26, 2017
Pros: Close to the train station
Cons: Everything could be improved
This hotel is in need of a major renovation, very plain Jane, stuck in a time warp of the 1970's. Not very clean, linens old and thin, same with the towels.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario Canada

Convenient for short stays

Posted Feb 26, 2017
Pros: Location
Cons: Reactivity on complaints regarding malfunctioning facilities.
Good position to city center, airport bus. Quite room in spite a busy traffic area around. Breakfast choice and room very good. Personnel forthcoming although in maintenance matter inefficient: from the room phone I could not make calls to the city during the three days stay although the situation was reported daily and for receiving calls it was unreliable. Wi-Fi free, but did not work, except from the mobile phone. Very clean. The particular room which I had as not particularly well organized: no shelves in the wardrobe, two beds in a corner with access only from one side, the bedside lamp switch in a remote and high location hard to be used, one AC outlet with no power although reported from the arrival.
1 out of 5
by A verified traveler from Vancouver, BC, Canada

Location is the only good thing

Posted Feb 24, 2017
Tiny rooms with no amenities - 4€ bottle of water if you want it. Staff are unpleasant and unhelpful. We talked with staff multiple times about how we were unhappy with the room, and were told bluntly each time that it was non-refundable. We happily booked another hotel and left Novum after one night. Very disappointed, not once were we asked what they could do to improve our stay, since it was pre-paid they seemed not to care at all.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 9, 2017
Seemed overpriced, but probably due to location close to train station.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Central position

Posted Feb 3, 2017
Excellent central position opposite train and bus stations. Only downside for us was that on two nights, a lack of night staff meant they didn't open the bar.
5 out of 5
Recommended
for Everyone
by A verified traveler from Annapolis, MD.

Great location.

Posted Jan 30, 2017
Pros: Location and great staff.
Cons: No
Location: Shopping and being located to downtown and great restaurants.
The location was great. Right next to the main train station and easy access to all subway connections. Great for shopping also and an easy walk to the heart of Munich and the main square. The rooms were very nice and clean and the staff was very professional and polite.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Nice hotel opposite the Central Station

Posted Jan 21, 2017
Pros: * Close to Central Station * Close to Department stores and supermarkets * Easy straight walk to Marienplatz
Reading reviews wasn't quite sure what to expect of the hotel, especially arriving during the Christmas week. Once one got their bearings, access to and from the hotel to the central station was a cinch, the hotel can be seen from the station exit onto Arnulstrabe. The hotel itself is bright and airy, with helpful reception staff. The room was spacious, clean and simple, once you could get in (see helpful staff - not everyone knows to turn the key anticlockwise twice (or clockwise depending on which side of the door, the handle is on) then pull the door handle to unlock the door) The bathroom was adequate, however the shower recess was small and if one wasn't careful with the shower curtain alignments, could quite easily have a wet and slippery bathroom floor. Overall the hotel is a good base to access the Central Station and easy walking distance to most things.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient.

Posted Jan 4, 2017
Pros: How convenient it was.
Cons: The beds cam be a little more spacious.
Location: See above comments.
Staff was nice and helpful. I love how convenient it was to get to the train, tram and bus stations.
2 out of 5
by A verified traveler

Unfriendly hotel

Posted Dec 23, 2016 on Hotels
Staff is unfriendly, cannot help on any tourist information at all. Room is relatively small and wifi is weak.