Ratings based on 1,641 Verified Reviews

4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Good location but not a 5 star hotel

Posted Jan 3, 2018
Pros: Location
Good location but not a 5 star hotel, Good location but not a 5 star hotel, Good location but not a 5 star hotel
Comment from Hotel Management
Jan 8, 2018 by thank you , Hotel Management
Dear Guest, thank you for your kind and honest feedback. We are really sorry to hear your stay didn't match your expectations. We would be more than happy to welcome you one more time to convince you with our service. Best Regards, Ferdinand Hanika Rooms Divisions and Quality Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel in Munich

Posted Dec 28, 2017
Hotel was centrally located to many sights. Very comfortable rooms, Friendly staff. The spa was excellent.
Comment from Hotel Management
Jan 9, 2018 by thank you , Hotel Management
Dear Guest, Thank you for your kind feedback. We hope to welcome you back soon! Kind regards Ferdinand Hanika Rooms Divisions and Quality Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 23, 2017
Very nice hotel, great food, excellent location, Parking services are available but expencive.
Comment from Hotel Management
Jan 9, 2018 by thank you , Hotel Management
Dear Guest, thank you for your positive feedback. We are glad you had a great time with us and we hope to welcome you back soon. Kind Regards, Ferdinand Hanika Rooms Divisions and Quality Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great location

Posted Dec 15, 2017
The hotel is nice and clean, lovely spa and pool facilities for customers to use for free, very comfortable beds. The only problem with the rooms is the bathroom has a glass sliding door which does not close all the way so there is no privacy if sharing a room. The free wifi is also very bad and you must pay €12 per 24 hours to use the premium wifi. The Concierge desk was often left unattended so it wasn’t as easy as it should have been to get help. The staff on the main check-in desks were always happy to help. There is a huge train station next door (with a Starbucks) so it is very easy to get around the city. It is also very centrally based so many things can be reached within walking distance.
Comment from Hotel Management
Jan 9, 2018 by thank you , Hotel Management
Dear Guest, Thank you for the constructive, insightful and positive feedback. We are glad you have given us the chance to show our hospitality and the high quality of service. We hope to welcome you back soon! Kind Regards, Ferdinand Hanika Rooms Divisions and Quality Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

Right beside trainstation

Posted Dec 13, 2017
Lovely sized room, very comfortable bed. But : all the people who have had chocolates or ducks left for them must have booked direct to the hotel. We received nothing like that. Saw multiple people have problems with room keys not working, also affected us. No shower gel provided twice and I had to go and ask for some, it was like the room wasn't properly made up before we artrivef as there was no water either. Disappointed no one asked how the stay was on checkout.
Comment from Hotel Management
Jan 9, 2018 by thank you , Hotel Management
Dear guest, thank you for taking the time to tell us about your experience at the Sofitel Munich Bayerpost. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence I hope to welcome you back soon to convince you with our high service standard. Best Regards, Ferdinand Hanika Rooms Divisions and Quality Manager
3 out of 5
by A verified traveler from London

Not impressed

Posted Dec 12, 2017
Pros: location
Cons: room size, bathroom design and layout, room service, toiletries missing
Location: n/a
We booked this hotel last minute due to our flight being cancelled and we choose the hotel because of the location. The hotel was OK but I would have expected a more smooth and pleasant stay at what is presented as a luxury 5-star hotel and certainly. Perhaps we were unlucky with the room which i understand was the smallest room in this category - perhaps something they use for single occupancy. Although the reception told us we got an upgrade - i was not sure what this upgrade constituted of. We did not like the layout and the design of the bathroom - it was tiny and felt very cramped. The second bathrobe was missing (had to wait quite a long time for it ) and there was no shower gel only shampoo and conditioner. We ordered a room service which was average. Also, this luxury 5-star hotel is unable to serve wine by glass when the bar is closed at night. The hotel offered us a complimentary breakfast but we simply could not use it as we had to leave very early in the morning - i asked if we could have smth to take away e.g. yoghurt but that was not possible again. I won't describe this as a 5-star experience and i would expect staff being more attentive and going a bit more extra mile for the guests.
Comment from Hotel Management
Jan 9, 2018 by thank you , Hotel Management
Dear guest, Thank you for taking the time to write about your experience at Sofitel Munich Bayerpost. I am sorry to hear that our service quality didn't meet your expectations during your stay. Please rest assured that we will use your comment to train our staff again on the kind of behavior guests of a five star hotel may well expect. I hope that you will give us another chance to show you that we are better than what you experienced. Best Regards, Ferdinand Hanika Rooms Divisions and Quality Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from london

ist class hotel

Posted Dec 11, 2017
Pros: Everything about the hotel is excellent, breakfast very good all the staff very good nothing too much trouble rooms perfect would definatley return
Cons: dont think i would change anything from moment we arrived to when we left everything was great , spa was very good kids enjoyed the pool , bar great !
Location: location is ideal for city centre , only a short walk to all shops beer halls and resturants everything very close by didnt need a taxi , very good !!
first class hotel very happy took my family ther for xmas markets , hotel arranged transfers to and from airport totally hassle free , nothing too much trouble , spa excellent , food very good , would recommend to anyone , very close to all shops ,just a 5min walk, very pleased would definately return to this hotel,
Comment from Hotel Management
Dec 12, 2017 by thank you , Hotel Management
Dear Guest, Thank you for staying at Sofitel Munich Bayerpost and for sharing your fantastic comment on your recent visit to our hotel. I am delighted to learn how much you enjoyed your stay. I am looking forward to the pleasure of welcoming you again soon, to provide you with another memorable stay. Best Regards, Ferdinand Hanika Rooms Divisions and Quality Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very close to all the sights and the railway.

Posted Dec 11, 2017
Pros: The location
Cons: No
Location: The Christmas markets and the shopping
All good. Everybody was happy with our short break.
Comment from Hotel Management
Dec 12, 2017 by thank you , Hotel Management
Dear Guest, Thank you for staying at Sofitel Munich Bayerpost and for sharing your fantastic comment on your recent visit to our hotel. I am delighted to learn how much you enjoyed your stay. I am looking forward to the pleasure of welcoming you again soon, to provide you with another memorable stay. Best Regards, Ferdinand Hanika Rooms Divisions and Quality Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Surrey, England

Lovely hotel perfect for the Christmas Market

Posted Dec 4, 2017
I chose this hotel because it was well located for the station and also the main Christmas markets and also because of other reviews. I absolutely wasn’t disappointed - rooms were very comfortable and clean. We didn’t eat in the hotel as our package didn’t include breakfast and I thought it was overly expensive so we used the cafes in the station less than 5 minutes walk away. Everyone at the hotel we spoke to was very pleasant and helpful
Comment from Hotel Management
Dec 5, 2017 by thank you , Hotel Management
Dear Guest, thank you for staying at Sofitel Munich Bayerpost and for sharing your fantastic comment on your recent visit to our hotel. I am delighted to learn how much you enjoyed your stay and especially our newly renovated rooms. I am looking forward to the pleasure of welcoming you again soon, to provide you with another memorable stay. Best Regards, Ferdinand Hanika Rooms Divisions and Quality Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Amazing hotel

Posted Dec 4, 2017
Great Hotel. Had the best weekend. Gorgeous rooms, really close to stations and a short walk to shops and xmas markets. super helpful staff. Spa was very clean. Highly recommend. Thank you Sofitel.
Comment from Hotel Management
Dec 4, 2017 by thank you , Hotel Management
Dear guest, It is a pleasure to hear how much you enjoyed your stay with us. Every day we strive to offer our guests a magnifique experience of luxury and French elegance around the world. I am glad we could infect you with this charming feeling as well. It is amazing you had a great time with us and I hope to welcome you back soon. Best regards Ferdinand Hanika Rooms Divisions and Quality Manager