Ratings based on 1,476 Verified Reviews

4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Carmel, IN

Stay here!

Posted Apr 27, 2017
We've travel to Munich annually and would not stay anywhere else. It is a gorgeous property with comfortable beds, quiet rooms and wonderful staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Nice hotel, but not great!!

Posted Apr 26, 2017
Pros: Great location and friendly staff
Cons: Junior-suite upgrade not worth it.
Location: About 1/2 block from the central train station and walking distance to many tourist attractions.....great location!!
I stayed at this Sofitel and then the one in Frankfurt just a few days later. The price was pretty much the same, but the facilities and service was much better in Frankfurt. I'm not saying the service or facilities are bad at the Munich hotel, but clearly not at the same level as the sister facility in Frankfurt. BTW....do not allow them to sell you the two floor junior-suite upgrade.......it's a waste of money and feels like you're actually in tiny rooms.
3 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Great high tech facility! One Concierge awful

Posted Apr 25, 2017
Our hotel room was spectacular with high tech gears for lights, tech advanced toilet, etc! Our one experience with the Concierge, morning of April 22nd at 8:15am was awful! We asked if he could make reservations at one of the famous biergartens and he literally dismissed us saying nothing open bc of weather, he was not only rude, pompous but completely unhelpful! He made a reservation at a restaurant which was good but really touristy. On the other hand the front desk was friendly and helpful! Also many thanks and accolades to the Southeast Asian, wished we got his name, for massively helping us with our rental car! Saved us money and hassle returning car to airport vs right next to hotel, thank you! Overall, 5 Star hotel but one bad egg makes it more like a 2or3 star hotel! Never had that rude experience at Four Season George V in Paris or the Brown's in London and Aria in Prague, all of which we thoroughly enjoyed!
5 out of 5
Recommended
for Everyone
by A verified traveler

Elegant Hotel

Posted Apr 17, 2017
The hotel is beautiful, the staff was friendly and very professional, and the room was very quiet. The bed was very comfortable. The bar and restaurant had wonderful food and very personable service.
Comment from Hotel Management
Apr 18, 2017 by Katja Herrmann, Hotel Management
Dear Guest, thank you for your positive feedback. We are glad you had a great time with us and we hope to welcome you back soon. Kind regards Katja Herrmann Hotel Manager
3 out of 5
by A verified traveler from Vancouver, BC

Ten Euro solution for five Euro problems

Posted Mar 10, 2017
Pros: Impressive Building and great bed.
Cons: Bathroom Design - start over. Storage - clean out the mini-bar drawer and lose the extra pillow.
Location: Train station
Hotel is metres from the train station - convenient but never the nicest part of any German city. Building is impressive and the welcome warm by local standards. Attempted up-sell to King from Double despite king bed confirmation from Expedia. Agent relented and 'upgraded for free'. No matter, their rooms are uncomfortable, design over function. Little low table vs. desk, great lounge chair but impossible to work at the table in. Lots of cupboards and drawers but no storage. Extra pillow fills one drawer but no where to stash it and two other drawers are filled with mini-bar snacks and glasses and the mini-bar sensor system that leaves you disputing charges at check out - another pet peeve. The bathroom is the worst though. Unnecessary glass window between room and tub w/ automatic blinds provide some privacy but the bathroom lacked a proper door. Two large frosted walls slide into position but are cumbersome and insufficient - a wall and door preferable. Mirror is pretty to look at but you can't see yourself in the dark. Lighting overall insufficient despite 15+ sources throughout room. Shower is great and full service heated Japanese toilet a bonus but overall too much design in too small a space. Oh, and if you want to be a 5 star hotel then turn-down service is a non-negotiable.
Comment from Hotel Management
Mar 28, 2017 by Thank you, Hotel Management
Dear Guest, thank you for your kind and honest feedback. We are really sorry to hear your stay didn't match your expectations. We would be more than happy to welcome you one more time to convince you with our service. Best regards Katja Herrmann Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Surrey, UK

Superb City Centre Hotel

Posted Feb 17, 2017
Pros: The design of the public areas, the staff and the location
Cons: My only small issue were the pillows in my room. For me, they were too soft and unsupportive. But it wouldn't be enough to put me off staying again.
Location: Great for the train and tube network, with the central station being about 2 minutes walk. Also close to the main shopping areas and attractions.
An excellent hotel in the centre of Munich. Ideally located to explore the city centre shops and attractions. Also being located in very close proximity to the Hauptbahnhof, Central Station. The station here provides great links to the Munich underground train system, plus links to many major train services. The underground network from here provides a direct link to Munich Airport, Flughafen Munchen, The journey to the airport is around 40 mins and is reached using the S8 yellow line, on the underground network. The hotel staff were excellent. Everybody we dealt with were very friendly and helpful. The staff on the concierge desk were particularly helpful, with information on directions and attractions around the city, to assisting us on finding nice restaurants and actually making reservations for us too. The hotel had a nice bar, and the 3 nights we stayed, the bar was very busy, particularly with guests that appeared to be on business. But all the staff that served us in the bar were very nice and helpful, even at busy times. The hotel has a nice spa and leisure facilities. The gym is fairly small, but adequate enough to have a work out, running and bike etc. The indoor poor is rather unusual, but I liked it. It's a bit like going into and underground cave, and has some funky design features. I would definitely recommend staying at the Sofitel. Great staff, very good location.
Comment from Hotel Management
Mar 28, 2017 by Thank you, Hotel Management
Dear guest, Thank you very much for sharing your experiences at Sofitel Munich Bayerpost. Every day we strive to offer our guests a magnifique experience of luxury and French elegance. Also, I am glad we were able to accomodate your request to change rooms, which we always gladly do, i.e. the occupancy permitting to do so. I hope to welcome you again soon. Best regard Katja Herrmann Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel!

Posted Jan 20, 2017 on Orbitz
Great hotel close to everything. Comfortable bed.
5 out of 5
by A verified traveler

Beautiful hotel, great area

Posted Jan 16, 2017 on Hotels
Great hotel, very comfortable. Staff very friendly and helpful. Next to train station and walking instance to food, shopping and sightseeing.
Comment from Hotel Management
Mar 28, 2017 by KHerrmann, Hotel Management
Dear Guest, thank you for your positive feedback. We are glad you had a great time with us and we hope to welcome you back soon. Kind regards Katja Herrmann Hotel Manager
5 out of 5
by Kari

Posted Jan 7, 2017 on Hotels
Sofitel was a very clean and comfortable hotel - great value for the money.
Comment from Hotel Management
Mar 28, 2017 by KHerrmann, Hotel Management
Dear guest, Thank you very much for commenting on your stay at Sofitel Munich Bayerpost. It is great to hear that our guests appreciate our efforts regarding quality. I hope to welcome you again soon. Best regards Katja Herrmann, Hotel Manager
4 out of 5
by paige

This traveler left a rating score only Posted Jan 6, 2017 on Hotels