Ratings based on 1,455 Verified Reviews

4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Vancouver, BC

Ten Euro solution for five Euro problems

Posted Mar 10, 2017
Pros: Impressive Building and great bed.
Cons: Bathroom Design - start over. Storage - clean out the mini-bar drawer and lose the extra pillow.
Location: Train station
Hotel is metres from the train station - convenient but never the nicest part of any German city. Building is impressive and the welcome warm by local standards. Attempted up-sell to King from Double despite king bed confirmation from Expedia. Agent relented and 'upgraded for free'. No matter, their rooms are uncomfortable, design over function. Little low table vs. desk, great lounge chair but impossible to work at the table in. Lots of cupboards and drawers but no storage. Extra pillow fills one drawer but no where to stash it and two other drawers are filled with mini-bar snacks and glasses and the mini-bar sensor system that leaves you disputing charges at check out - another pet peeve. The bathroom is the worst though. Unnecessary glass window between room and tub w/ automatic blinds provide some privacy but the bathroom lacked a proper door. Two large frosted walls slide into position but are cumbersome and insufficient - a wall and door preferable. Mirror is pretty to look at but you can't see yourself in the dark. Lighting overall insufficient despite 15+ sources throughout room. Shower is great and full service heated Japanese toilet a bonus but overall too much design in too small a space. Oh, and if you want to be a 5 star hotel then turn-down service is a non-negotiable.
5 out of 5
Recommended
for Everyone
by A verified traveler from Surrey, UK

Superb City Centre Hotel

Posted Feb 17, 2017
Pros: The design of the public areas, the staff and the location
Cons: My only small issue were the pillows in my room. For me, they were too soft and unsupportive. But it wouldn't be enough to put me off staying again.
Location: Great for the train and tube network, with the central station being about 2 minutes walk. Also close to the main shopping areas and attractions.
An excellent hotel in the centre of Munich. Ideally located to explore the city centre shops and attractions. Also being located in very close proximity to the Hauptbahnhof, Central Station. The station here provides great links to the Munich underground train system, plus links to many major train services. The underground network from here provides a direct link to Munich Airport, Flughafen Munchen, The journey to the airport is around 40 mins and is reached using the S8 yellow line, on the underground network. The hotel staff were excellent. Everybody we dealt with were very friendly and helpful. The staff on the concierge desk were particularly helpful, with information on directions and attractions around the city, to assisting us on finding nice restaurants and actually making reservations for us too. The hotel had a nice bar, and the 3 nights we stayed, the bar was very busy, particularly with guests that appeared to be on business. But all the staff that served us in the bar were very nice and helpful, even at busy times. The hotel has a nice spa and leisure facilities. The gym is fairly small, but adequate enough to have a work out, running and bike etc. The indoor poor is rather unusual, but I liked it. It's a bit like going into and underground cave, and has some funky design features. I would definitely recommend staying at the Sofitel. Great staff, very good location.
5 out of 5
Recommended
for Everyone
by A verified traveler

Noice hotel, good location.

Posted Dec 19, 2016
Very close to the Hauptbahnhof and a short walk from Marienplatz. Excellent hotel, very quiet, friendly staff. Really enjoyed the stay.
2 out of 5
by A verified traveler

Poor value for money

Posted Dec 15, 2016 on Hotels
Bad location, next door train station, very noisy. I was not satisfied with the hotel service at all either.
4 out of 5
by A verified traveler

Amazing Hotel

Posted Dec 13, 2016 on Hotels
Amazing hotel, great staff and food. Only negative was that our best was two single beds put together rather than a double bed and my girlfriend kept falling down the middle.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Conveniently near train station.

Posted Dec 12, 2016
Pros: Comfortable and good bedding.
Cons: Air in room was quite dry
Location: A few minutes walk from the train station
Generally, an enjoyable and comfortable stay. Very near the station.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 12, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Posted Dec 12, 2016
Great location, friendly staff. Room newly refurbished to high standard, very contemporary but comfortable, plenty access to technology/comms etc. The beds were fantastically comfortable and snugly. The room we had reserved was with queen bed which we didn't realise at the time of booking but figured sharing would be ok. However, delighted to find that they were two large single beds together with individual duvets so worked out perfectly - couples or not. As with all women the bathroom is key! Great rainhead shower and Hermes bathing products, fluffy towels. Only draw back was didn't really get the hot loo seat thing...and couldn't work out how to turn it off! Language TV programmes mostly limited to 24-hr news & stock info even at weekend,not able to identify programming schedule or if there was one. No big one as only wanted it whilst changing prior to going out in evening.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 12, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from S.Paulo/Brasil

Nice hotel downtown Munich !

Posted Dec 11, 2016
Pros: The atmosphere, modern installations in a antique building.
Cons: The cleaning of the rooms ! It was not done properly ! And also small details, forgotten to take away empty bottles, replace toiletpaper,....
Location: Excellent location, few meters away from U-&S-Bahn.
Excellent reception, nice room. Very good location in the heart of the city, easy to reach everything with U- or S-Bahn from Hauptbahnhof, around the corner.