Ratings based on 189 Verified Reviews

4.1 out of 5
85% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by Brian

Great hotel

Posted Jun 26, 2016 on Hotels
Great hotel for the money. Easy access to public transit to get down town.
Comment from Hotel Management
Jun 30, 2016 by Manager, Hotel Management
Dear Brian, thank you so much for your good feedback on Hotels.com. We are very happy that you enjoyed your stay with us. Hope to see you soon again! With best regards, Yours Ralf Meister, General Manager Cluster Munich
5 out of 5
by Robert

This traveler left a rating score only Posted Jun 6, 2016 on Hotels
5 out of 5
by George from Kew, Melbourne

Great business hotel close to Tram, MOC and Leopol

Posted May 11, 2016 on Hotels
Great hotel close to MOC and Leopoldstrass. Perfect
Comment from Hotel Management
May 17, 2016 by Manager, Hotel Management
Dear George, thank you very much for your nice Feedback on Hotels.com We are very happy that you enjoyed your stay with us and looking forward to welcome you soon again. With best regards from Munich, Yours Ralf Meister, General Manager Cluster Munich
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Business hotel

Posted May 3, 2016
Pros: Very responsive staff
Cons: TV service was a problem; my room had "lost" service for 2 days before changing rooms. Ugh!
Location: Need a taxi or tram/underground to get downtown.
Good hotel for a business conference or meeting. But, not very convenient for being a tourist. Need taxi or public transport to get downtown. Staff were VERY helpful. Excellent breakfast.
Comment from Hotel Management
May 4, 2016 by Manager, Hotel Management
Dear Guest thank you very much for your feedback on booking. We are very happy that you enjoyed your stay and had a good experience with our breakfast. Please forgive the inconvenience with your TV Screen. We are looking forward welcoming you soon again. Best Greetings from Munich Your Ralf Meister, General Manager Cluster Munich
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Highly recommended hotel for business

Posted Mar 8, 2016
I needed a hotel with easy access to the MOC. This hotel was only a short walk (about 7mins) from the U-Bahn station Alte Heide - two stops from the stop for the MOC centre. The proximity to the U-bahn also made it easy to get into the city centre. The hotel itself is excellent - cannot fault it. I was worried about wifi after reading some negative reviews; but I needn't have been - we borrowed a router which gave us excellent wifi in our room. The staff are wonderful; everyone is very friendly and cheerful. The room was a generous size (I had a superior twin). It was very clean and comfy. The hotel has been recently refurbished to a high standard. I stayed here for 4 nights and I was actually sad to leave!
Comment from Hotel Management
Mar 11, 2016 by Manager, Hotel Management
Dear Rachael, thank you very much for your feedback and nice comment on Expedia. We are very happy, that you enjoyed your stay with us. We were also very sad that you had to leave our Hotel but we hope to see you soon again. Best Greetings from Munich, Your Ralf Meister, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from ottawa

Friendly atmosphere

Posted Oct 6, 2015
Pros: New feel
Cons: Wifi minor issues
Location: Did not have opportunity to stay nearby as we were there for Oktoberfest festival.
Thoroughly enjoyed our stay at the Rilano alte heide , the staff was friendly and professional , we were delighted to find such a nice hotel for Oktoberfest , the only drawback was the wifi which was intermittent, would not hesitate recommending this hotel. Great hotel
Comment from Hotel Management
Nov 26, 2015 by Ralf Meister, Hotel Management
Dear John, thank you very much, that you took some time to write such a nice comment on Expedia for our Rilano Hotel München. We are very happy that you enjoyed your time in Munich while the Oktoberfest. Regarding the Internet, please be assured that we are working to find a different solution for our guest within the next few month. It would be very nice to welcome you in one of our Rilano Hotels in the next future. Your Rilano Hotel Munich, Ralf Meister General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Nice hotel in Munich business area

Posted Sep 26, 2015
My wife and I stayed one night, for the first day of Oktoberfest. We had no problem finding the hotel (but please note there are TWO Rilano hotels in the city). It is a nice quiet location outside of the main city area, but close to public transport - it took 5-10 mins to get to the city by tram. The public transport in Munich is very good. The room itself was exceptional, very spacious, with free drinks on arrival and a full complement of extras including tea and coffee service, hair dryer, toiletries etc. The bed was extremely comfortable also. Breakfast wasn't included, and at €20 pp it seemed a little expensive to us. We ate down the road at a cheaper cafe. The staff spoke English well, but the young man we checked in with seemed very strange. I assumed he may have had a beverage or two at lunch to celebrate Oktoberfest. No issues but was a little uncomfortable for us. In summary - great rooms, great service, staff were generally friendly and helpful.
Comment from Hotel Management
Nov 30, 2015 by Ralf Meister, Hotel Management
Dear Jeremy, thank you very much for your lovely comment on Expedia. We are very happy, that you and your wife had a wonderfull stay at our Rilano Hotel Munich during Oktoberfest. It would be very nice to welcome you and your wife in the next future. Your Rilano Hotel Munich Ralf Meister General Manager
4 out of 5
by Ankur from Belgium

Posted Aug 25, 2015 on Hotels
Super stay!
1 out of 5
by stuart from London

Never again

Posted Aug 3, 2015 on Hotels
The room I had booked (4*) had been 'overbooked' so they put me up in a 3*budget hotel that was adjacent. It had no airconditioning and as it was summer it was really hard to sleep. The staff were apologetic and gave me a cold beer and free breakfast but i'd have gladly had neither and had my 4* room but unfortunately that was not an option. I had a really important business meeting the next day but i felt tired and wish I had not stayed at the Rilano. Oh and there was not TV or WIFI working either. :-(
5 out of 5
Recommended
for Getaway With Friends
by mike m.

Oktoberfest Stay

Posted Aug 2, 2015 on Orbitz
Steve the Bartender was awesome!! The whole hotel staff made our stay wonderful.