Very nice stay
Posted Aug 29, 2016 on Hotels
My wife and I stayed here as we brought our daughter up to MTSU and celebrated our anniversary. The hotel is very nice. There is construction going on in the lobby which diminishes the aesthetics. Check in was easy thanks to Hotels.com. The room was as advertised and very nice with a few exceptions. The toilet seat was broken, the shower curtain had lots of mold on it, and we needed more towels. We stayed Friday night and told them about it Saturday morning. Within an hour, the toilet seat was fixed, the shower curtain was replaced, and we got more towels. There was also an envelope pushed under our door. It contained an apology letter and two $20 certificates for food or things from their shop. It was good for one year. Hard to complain about the resolution. The breakfast was good but the lines for omelettes was very long. The happy hour was nice but again long lines for drinks. There was one bartender and everyone was ordering two mixed drinks apiece so it took a long time, but it is a nice perk they offer. Housekeeping could be better as we found an object from a previous guest in the room. Checkout was a breeze, again thanks to Hotels.com. Parking was ample and there is a path right to The Avenue, a very nice outdoor shopping and dining area. Highway access is easy and the neighborhood is very nice. I would definitely stay there again and recommend it to others.
Comment from Hotel Management
Sep 1, 2016 by General Manager, Hotel Management
Thank you for staying at the Embassy Suites in Murfreesboro. I am sorry there were a few hiccups during your stay, but I am pleased that our staff made a resolution to make it right as we want all of our guests to leave happy. Thank you for your feedback, and we look forward to seeing you again.