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Reviews of QT Gold Coast

5 out of 5
QT Gold Coast
Cnr Gold Coast Highway And Staghorn Ave, 7 Staghorn Avenue, Surfers Paradise, QLD

Reviews

8.4

Very Good

Rating 10 - Excellent. 512 out of 1002 reviews" "
Rating 8 - Good. 285 out of 1002 reviews" "
Rating 6 - Okay. 122 out of 1002 reviews" "
Rating 4 - Poor. 49 out of 1002 reviews" "
Rating 2 - Terrible. 34 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Stunning views of the ocean.
Stayed 1 night in Feb 2024

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely however.. water was not free in room, hotel fridge was crammed with for purchase items and lobby bikes were not free but for rental only. When you book a hotel you look at all amenities and in this case there were several discrepancies. Time for a hotel review Expedia.
Stayed 4 nights in Feb 2024
Response from Rory - Guest Relations Manager on Mar 9, 2024
Good morning Richard, Thank you for writing to us and providing some constructive feedback. I'll make sure all this is passed through accordingly to our team. Many thanks again.

10/10 Excellent

Chady

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were great, beds were comfy, breakfast was great
Stayed 4 nights in Mar 2024
Response from Rory - Guest Relations Manager on Mar 9, 2024
Hi there Chady, Ticked all the boxes! Thank you for writing to us and glad you had a lovely experience. See you again sometime soon? Warm regards.

10/10 Excellent

Sherene

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Rory - Guest Relations Manager on Mar 9, 2024
Hi there Sherene, Many thanks for your excellent review. I trust everything was enjoyable and relaxing. Kindest regards.

6/10 Okay

Amanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately due to circumstances outside the hotels control we couldn’t use the pool which was disappointing but every else was good
Stayed 1 night in Mar 2024
Response from Rory - Guest Relations Manager on Mar 6, 2024
Hi there Amanda, Many thanks for leaving your review and glad for the most part you had a nice time. Please accept my apologies for that particular afternoon, I hope that we can welcome you back in future once again. Many thanks.

10/10 Excellent

Dallas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super cute property, great pool and pool bar, great coffee bar in the lobby
Stayed 2 nights in Feb 2024
Response from Rory - Guest Relations Manager on Feb 29, 2024
Hi there Dallas, Glad you enjoyed it! I hope we can welcome you back another time soon. All the best.

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
QT is exceptional as always. Clean, fresh, modern and relaxing
Stayed 1 night in Feb 2024
Response from Rory - Guest Relations Manager on Feb 29, 2024
Hi there Amy, Great news! Thanks for your review and I'm sure we'll see you again soon. Best regards.

8/10 Good

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, friendly staff, delicious buffet, expect a line at check-in time.
Stayed 1 night in Feb 2024
Response from Rory - Guest Relations Manager on Feb 13, 2024
Hi there Bianca, Many thanks for your kind words - we're so glad you enjoyed your time with us. Until the next adventure, see you soon.

6/10 Okay

David

Stayed 3 nights in Jan 2024
Response from Rory-Guest Relations Manager on Mar 21, 2024
Hi David, thank you for your rating! We hope to see you again soon. Warmest regards,

10/10 Excellent

Suzanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at QT Gold Coast. Beds and pillows are super comfy, rooms are always impeccably clean. Staff are great and always helpful.
Stayed 1 night in Feb 2024
Response from Rory - Guest Relations Manager on Feb 13, 2024
Hi there Suzanne, Receiving this sort of feedback is amazing. We are so glad you enjoyed your experience and found it comfortable and relaxing. See you on the next visit.

10/10 Excellent

Leela

Stayed 2 nights in Jan 2024
Response from Rory-Guest Relations Manager on Mar 21, 2024
Hi there Leela, Many thanks! We are glad to hear you had a great experience. Cheers from the QTGC team.

10/10 Excellent

Kathryn, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rory - Guest Relations Manager on Feb 1, 2024
Hi Kathryn, Many thanks, we appreciate the awesome 5/5! See you on the flip-side.

10/10 Excellent

Mari

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Rory - Guest Relations Manager on Jan 25, 2024
Good evening Mari, Amazing. Many thanks for your excellent review for us. See you another time in future I'm sure. Kind regards.

10/10 Excellent

Adrienne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel! They upgraded our room upon arrival and even offered two welcome drinks. Food and drinks were great. Very clean and in a great area
Stayed 3 nights in Jan 2024
Response from Rory - Guest Relations Manager on Jan 17, 2024
Good evening Adrienne, Looking after you is what we do best! Glad the team were able to turn up the service for you. Thanks for your review. Kindest regards.

6/10 Okay

Oudai

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Rory - Guest Relations Manager on Jan 17, 2024
Hi there Oudai, Thanks for leaving us a rating. I hope you had a nice time, please reach out direct if there was anything you wanted to discuss further. Many thanks again.

10/10 Excellent

Liam

Stayed 2 nights in Jan 2024
Response from Rory - Guest Relations Manager on Feb 13, 2024
Hi there Liam, Many thanks for your excellent rating. I hope it was a great experience with us. Best regards.

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay, the staff were all amazing. I injured myself and the staff couldn’t be more accommodating in trying to help.
Stayed 7 nights in Jan 2024
Response from Rory - Guest Relations Manager on Jan 17, 2024
Good evening Daniel, I'm delighted to learn that the team were able to assist happily during your time here. I trust you're on the mend now. See you again sometime soon I hope. Best regards.

10/10 Excellent

Jason-Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay. Wonderful amenities, staff are professional and are always efficient. Will stay again.
Stayed 6 nights in Jan 2024
Response from Rory - Guest Relations Manager on Jan 17, 2024
Good evening Jason-Paul, The most amazing feedback for us. Glad you enjoyed the QTGC experience. See you on the next visit. Many thanks.

10/10 Excellent

Betsy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Rory - Guest Relations Manager on Feb 13, 2024
Good evening Betsy, 5/5! Wow! I trust you had an enjoyable and memorable stay with us.Looking forward to the next adventure...

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older building that has been redone in a lovely way. The vibe and decor is modern and funky. Felt on par with W Hotels.
Stayed 1 night in Jan 2024
Response from Rory - Guest Relations Manager on Jan 17, 2024
Hi there Andrew, That's certainly a compliment I can get behind. Many thanks for taking the time to leave a wonderful review. Glad you enjoyed it!Cheers.

2/10 Terrible

Stella

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I dont understand how this is a five star hotel. Stayed for three nights. No sound proof in all rooms. The window itself is too thin I couldnt sleep. Also, there was no hair dryer in the room. Requested it three times and it took for them more than three hours to get it. Housekeeping was not doing the job either. I would never recommend this place.
Stayed 2 nights in Dec 2023
Response from Rory - Guest Relations Manager on Jan 1, 2024
Good morning Stella,I'm disappointed to read about your experience. I'll make sure this feedback is passed through appropriately to the housekeeping management. Many thanks.

2/10 Terrible

Stella

Stayed 1 night in Dec 2023
Response from Rory - Guest Relations Manager on Jan 1, 2024
HI there Stella, Many thanks for your feedback.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid 5 star resort
Staff were really friendly, huge rooms - a really solid 5 star resort.
Stayed 1 night in Dec 2023
Response from Rory - Guest Relations Manager on Dec 29, 2023
Hi there James,This is great news! Many thanks for providing your feedback for us. Please visit us again soon? All the best.

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Rory - Guest Relations Manager on Dec 29, 2023
Hi there Tania, Many thanks for your excellent rating. I hope you enjoyed the QTGC experience. See you on the next visit.

10/10 Excellent

Faisal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for family and kids
Stayed 1 night in Dec 2023
Response from Rory - Guest Relations Manager on Dec 29, 2023
Hi there Faisal, Love to read it. Glad you and the kids had a lovely time onboard with us. Hope that we may be able to welcome you again in future. Warmest regards.

10/10 Excellent

anne-louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. We didn’t want to leave
Stayed 8 nights in Dec 2023
Response from Rory - Guest Relations Manager on Dec 29, 2023
Hi there Anne-Louise, Thanks for your excellent write-up. Does that not just say it all? I hope we can welcome you back again sometime soon. All the best.

8/10 Good

David

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The stay was good overall, but a few minor gripes compared to when we have stayed there previously. 1. We had to ask for bed linen to be changed on 5th day otherwise it wouldn’t have been changed, 2. Coffee machine at breakfast was poor quality and often broke down, otherwise needed to buy a coffee.
Stayed 6 nights in Dec 2023
Response from Rory - Guest Relations Manager on Dec 29, 2023
Hi there David, Thanks for providing some valued feedback for us. I apologise that there had been a few hiccups that were present from your past experiences. We will ensure that this is all passed through accordingly. I hope that we may be able to see you another time down the track. All the best.

6/10 Okay

Ben

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Rory - Guest Relations Manager on Dec 24, 2023
Hi Ben,Thank you for taking the time to leave us this review. We are sorry to hear you felt the need to leave us a 3/5 we would love to hear more about your stay if you would be willing to share. We look forward to welcoming you back again soon.

10/10 Excellent

Collette

Liked: Staff & service, amenities, property conditions & facilities
Great hotel. Lovely staff! Great pool area and dining options.
Stayed 1 night in Dec 2023
Response from Rory - Guest Relations Manager on Dec 21, 2023
Hi there Collette, Many thanks and praise! Glad to read that you enjoyed our facilities and dining options. See you on the next visit? Warmest regards.

10/10 Excellent

Diana

Stayed 4 nights in Dec 2023
Response from Rory - Guest Relations Manager on Dec 21, 2023
HI there Diana,Many thanks! I trust it was a wonderful stay with us. All the best.

8/10 Good

Matthew

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were not friendly or helpful with young children. No one offered to help with bags as we had children to carey
Response from Rory - Guest Relations Manager on Feb 13, 2024
Hi there Matthew,I'm disappointed to read your feedback, we certainly strive for a better standard of service than this. I'll be taking your feedback onboard with my Guest Services team. Many thanks.

6/10 Okay

Menno

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rory - Guest Relations Manager on Dec 16, 2023
Menno,We are disappointed to see you felt the need to leave us a low rating. We would be interested in hearing more about your experience in order to accurately improve our service.

8/10 Good

JohnMic

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Rory - Guest Relations Manager on Dec 16, 2023
Hey John,Thank you for taking the time to leave us this review. We trust you enjoyed your stay and hope you found everything you were looking for. We look forward to your next visit here again soon.

2/10 Terrible

GUANGXIANG

Stayed 6 nights in Dec 2023
Response from Rory - Guest Relations Manager on Dec 16, 2023
Hi GUANGXIANG,We are disappointed to see you felt the need to leave us a low rating. We would be interested in hearing more about your experience in order to accurately improve our service.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vibe
Stayed 3 nights in Dec 2023
Response from Rory - Guest Relations Manager on Dec 16, 2023
Hey Kim,Thank you for taking the time to leave us this review. We trust you enjoyed your stay and hope you found everything you were looking for. We look forward to your next visit here again soon.

10/10 Excellent

kevin

Stayed 1 night in Dec 2023
Response from Rory - Guest Relations Manager on Dec 16, 2023
Greetings Kevin, Thank you for taking the time to leave us this review. We trust you enjoyed your stay and hope you found everything you were looking for. We look forward to your next visit here again soon.

8/10 Good

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant
Stayed 2 nights in Dec 2023
Response from Rory - Guest Relations Manager on Dec 9, 2023
Hi Carl, thank you for taking the time to leave us this review. We trust your time here was relaxing and fulfilling and hope you found everything you were looking for. We look forward to you next visit here again soon.

10/10 Excellent

Sarah

Response from Rory - Guest Relations Manager on Feb 13, 2024
Hi there Sarah, Love it! Many thanks for your excellent rating and I trust it was a wonderful time.See you again soon.

10/10 Excellent

Nerissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Rory - Guest Relations Manager on Dec 9, 2023
Greetings Nerissa, Thank you for taking the time to leave us this review, we trust your time here was relaxing and fulfilling and hope you found everything you were looking for. We can't wait to see you back here again soon.

8/10 Good

ANDREW

Stayed 2 nights in Dec 2023
Response from Rory - Guest Relations Manager on Dec 9, 2023
Hi Andrew, thank you for taking the time to leave us this review. We trust your time here was relaxing and fulfilling and hope you found everything you were looking for. We look forward to you next visit here again soon.

2/10 Terrible

Rong

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
When I ready for sleep, several blood spots were found on quilt, we took pictures and let the hotel know, someone took the quilt out and only gave us two blankets as he said no more quilt in hotel. When we checked out we mentioned this issue to the reception lady, she said she will leave a note in their system. But when we talk to Expedia and seek help, Expedia was doing good to help me, but the hotel staff denied this issue and no apology or compensation for us, the hotel said they do not have information about this issue. Ridiculous and unacceptable experience at all.
Response from Rory - Guest Relations Manager on Dec 21, 2023
Hi there Rong, We’re sorry to hear about your experience. We missed the mark this time, but we hope you’ll give us another chance to make it right. Please drop me a line or reach out before your next visit - Let’s chat it through, and see what we can do to make it up to you.Many thanks

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Rory - Guest Relations Manager on Dec 9, 2023
Greetings Matt,Thank you for taking the time to leave us this review, we trust your time here was relaxing and fulfilling. We look forward to your next visit here again soon.

10/10 Excellent

Janine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the QTa :) would not stay anywhere else.
This is the 2nd time I've stayed at the QT. I absolutely love it! Will definitely be back. The breakfast buffet is amazing and love the rooms! Always have the best sleep.
Stayed 1 night in Dec 2023
Response from Rory - Guest Relations Manager on Dec 9, 2023
Greetings Janine, Thank you for taking the time to leave us this review. We are so glad you enjoyed your time. We hope you found everything you were looking for and hope to see you back again soon.

10/10 Excellent

Svetlana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel staff were absolutely fantastic accomodating and super friendly and happy. Service was great will be going back again . Rooms are well kept and super clean and modern pool is little on the smaller side but it’s funky and great atmosphere. Definitely a place to stay for the price point. Bazzar restaurant inside the hotel was a highlight. Thanks to the staff for such a relaxing stay.
Stayed 3 nights in Dec 2023
Response from Rory - Guest Relations Manager on Dec 9, 2023
Hi Svetlana,We're thrilled to hear that you had a fantastic experience at our hotel! It's great that our staff provided excellent service, and you enjoyed the well-kept, clean, and modern rooms. We're delighted you found the pool atmosphere to be funky, and we appreciate your positive comments about Bazaar restaurant. Thank you for choosing us, and we look forward to welcoming you back for another relaxing stay!

8/10 Good

Andrew, Queens park

Stayed 1 night in Nov 2023
Response from Rory - Guest Relations Manager on Dec 21, 2023
Hi Andrew, Glad to hear it! I hope you enjoyed your time with us. Kindest regards.

10/10 Excellent

Kaiping

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 1 night in Nov 2023
Response from Rory - Guest Relations Manager on Dec 1, 2023
Hi Kaiping,Thank you for leaving us this 5/5 review. We hope you enjoyed your time here and found everything you were looking for. We look forward to your next visit here again soon.

10/10 Excellent

Chris

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was close to everything, very convenient
Stayed 1 night in Nov 2023
Response from Rory - Guest Relations Manager on Dec 9, 2023
Hey Chris,Thank you for taking the time to leave us this review. We are so glad to hear you enjoyed your time here and hope you found everything you were looking for. We look forward to seeing you back here again soon.

8/10 Good

Elmira, Auckland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel is perfect; the beach is across the road, the tram station is 3 minutes walk and lots of restaurants around. There are some free street parkings as well. Straighteners are not provided in rooms and you need to request it upon $600 deposit. No toothpaste is provided. The staffs in restaurants were so friendly and helpful. The buffet breakfast is a must to try.
Stayed 7 nights in Nov 2023
Response from Rory - Guest Relations Manager on Nov 28, 2023
Hi there Elmira,Thank you for your review. Lots of good things here, love to read it! Please note, we can certainly provide dental kits with toothpaste upon request. Hope to see you another time in future. Cheers.

6/10 Okay

Jessica

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Rory - Guest Relations Manager on Nov 28, 2023
Hi there Jessica,Thank you for your rating. Please feel free to reach out to us directly if there were any pressing issues from your stay that we can potentially smooth out on your next visit. Many thanks again.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, room service and the views.
Stayed 6 nights in Nov 2023
Response from Rory - Guest Relations Manager on Nov 27, 2023
Hi Stephanie,Amazing! Thanks for your review, we greatly appreciate it. All the best.