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Reviews of Al Falaj Hotel

4 out of 5
Al Falaj Hotel
Al Mujamma Street, Ruwi, Muscat

Reviews

8.0

Very Good

Rating 10 - Excellent. 60 out of 212 reviews" "
Rating 8 - Good. 102 out of 212 reviews" "
Rating 6 - Okay. 28 out of 212 reviews" "
Rating 4 - Poor. 16 out of 212 reviews" "
Rating 2 - Terrible. 6 out of 212 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve just returned from our second holiday at the Al Falaj hotel and we’re about to book a third. Why? Let’s start with the simple things: delicious food (and so much of it), great rooms, comfortable beds, amazing gym, gorgeous swimming pool, always clean and tidy, and well located for exploring Muscat and the surroundings. But… other hotels could claim the same. Let’s talk about the things are much harder to reproduce. The culture is everywhere; there’s not a single member of staff who doesn’t greet you with a smile: not a ‘it’s my job’ smile but a smile that makes you feel like a friend. There was never a time at Al Falaj at which we felt like a customer – we always felt like guests in the true sense of the word. Think about that. There are hotels in every city that are clean, comfortable and have plenty of amenities but, once you get past the lobby, you could be anywhere. They’re a repeated formula. At Al Falaj you feel like you’re in the best of Oman: the wonderful diversity of people, the hospitality, and the overriding sense of welcome that make the country what it is. At this hotel, there is no doubt about where you are. That comes from culture. It comes from an attention to detail that’s been a part of the place for decades. How do I know this? Because the owner walks around; because he joined us for supper; because he cares. And his care and warmth is reflected in every minute with every member of staff. …and that’s why we’re going back.
Stayed 6 nights in Mar 2024

10/10 Excellent

Bipin

Liked: Cleanliness, staff & service, property conditions & facilities
Its front desk staff is excellent and cordial.
Stayed 1 night in Feb 2024
Response from Praveen George on Mar 3, 2024
Dear Bipin,Greetings from Al Falaj Hotel, and thank you for taking the time to share your genuine appraisal of our front desk personnel. We are delighted to learn that their warmth and friendliness left a lasting impression on you, and we will pass along your compliments to our dedicated team. Your comments will inspire us to continuously uplift our benchmarks and sustain our standards.We await the pleasure of serving you again in the near future.Warm regards

10/10 Excellent

Venkat

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Praveen George on Jan 17, 2024
Dear Mr Venkat,Thank you for your excellent feedback on your stay at Al Falaj Hotel.We are glad that you enjoyed all the services on offer at our hotel. We look forward to welcoming you back to Al Falaj Hotel.Thank you

10/10 Excellent

Mohamed Shakeel

Stayed 2 nights in Dec 2023
Response from Praveen George on Jan 17, 2024
Dear Mr Shekeel.Thank you for sharing your excellent review on your recent stay at Al Falaj Hotel.We look forward to welcoming you back for another wonderful experience with us.Thank You,Praveen GeorgeGeneral Manager

8/10 Good

Tayseer

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, excellent staff, clean room, good AC, I was in deluxe room good swimming pool, and gam
Stayed 1 night in Oct 2023
Response from Sonja Candappa, Guest Service Department on Oct 30, 2023
Dear Tayseer,Thank you for taking the time to review your stay with us at Al Falaj Hotel! We are so glad to hear that you had a comfortable and enjoyable stay with us. Our staff will very much appreciate your kind words, and we are happy that you liked the hotel, our deluxe rooms and the pool. We thank you once again we look forward to welcoming you back to Al Falaj Hotel Muscat Next Year! Best Wishes,

10/10 Excellent

Sidh Nath

Stayed 3 nights in Oct 2023

6/10 Okay

Rishab

Business traveler
Disliked: Property conditions & facilities
Very hotel looking rooms and conditions. Not impressed with it at all. Can be avoided. The rooms are also small and the noise travels across. I could hear people throughout the stay.
Stayed 2 nights in Mar 2023

10/10 Excellent

Dinesh

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has very good staff's with great service. Room are clean and the bathroom is beautiful. We didn't try the breakfast but it looked. Gym and pool is nice and clean. We found the location very convenient since we were attending evening ceremonies at the Krishna Temple. Highly recommended this hotel with good rates.
Stayed 10 nights in Jan 2023
Response from Bimalka Amarasinghe on Jan 30, 2023
Dear Mr. Dinesh,Your kind comments are highly appreciated. It is always motivating when our valued guests take the time to acknowledge our efforts in providing a great service. Let us assure you that we will continuously strive for improvement to make your future stays even better.

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is clean but they don't have soundproof rooms which was noisy to me at sleeping time.. Front desk staff unfortunately they are not professional at all.
Stayed 1 night in Sep 2022
Response from Bimalka Amarsinghe on Sep 6, 2022
Dear Valued Guest,Thank you for staying with us and taking the time to share this valuable feedback mentioned according to your experience. We have taken note of the comments highlighted and would take corrective measures to rectify the same.Thanks & Regards

10/10 Excellent

Mohamed

Business traveler
Liked: Cleanliness, staff & service, room comfort
Good Hotel and Highly recommanded
The Hotel is good and there are no complaints about any services, Room sizes, Toilets, and the Bed was very good and well maintained and comfy. The only flaw which could be completed is the corridor look, the old-fashioned wooden cladding looks much outdated and dark in corridors. Rest was amazing breakfast, gym and pools area were great with reasonable rates they offer. Highly recommended!!!
Stayed 2 nights in Aug 2022
Response from Bimalka Amarsinghe on Aug 9, 2022
Dear Mr. Mohamed, Thank you for patronizing Al falaj Hotel, Muscat. Your kind comments are highly appreciated. It is always motivating when our valued guests take the time to acknowledge our efforts in providing a great service. Let us assure you that we will continuously strive for improvement to make your future stays even better. Thanks & Regards

10/10 Excellent

Angel

Business traveler
Liked: Property conditions & facilities
Very good hotel in Muscat
I really like this hotel (my 5th stay there). Staff is friendly. Rooms are great ( recommend deluxe room). Now with the covid the dinner is on a set menu, but everything is good.
Stayed 3 nights in Jul 2022
Response from Bimalka Amarsinghe on Aug 9, 2022
Dear Valued Guest, Thank you for choosing Al Falaj Hotel, Muscat for your recent stay. It's our pleasure to welcome you back and delighted to know that you were satisfied with our services, breakfast, and cleanliness. We sincerely hope to serve you again whenever your travels bring you back to Muscat. Thank You.

8/10 Good

gaurav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2021

8/10 Good

Lynn

Liked: Staff & service, room comfort
Disliked: Cleanliness
Good hotel w/ a flaw
Housekeeping was the bugaboo. My room was not cleaned by 2PM and when I requested it, I noticed that althoughI requested my sheets to be changed they were not. Since I got back in late and needed to get ready for the next day I did not place another request. Hotel has a lot going for it. Service is excellent other than housekeeping. Breakfast buffet is good. Pool is lovely.
Stayed 1 night in Mar 2020
Response from Girish. S on Mar 11, 2020
Dear Valued Guest, Thank you for sharing your review through hotels.com. It was a pleasure to have you at Al Falaj Hotel. We are elated to know that you enjoyed your stay and the facilities. We apologize for the inconvenience caused. Your feedback is shared with the concern department head to take necessary action. We thank you once again for your patronage and Let us assure you that we will continuously strive for improvement to make your future stays even better. Thanks & Regards

10/10 Excellent

Elizabeth

Stayed 2 nights in Feb 2020

10/10 Excellent

Fabian, Dubai

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
staff made us feel welcome as we regular guests at the hotel
Stayed 1 night in Feb 2020
Response from Girish. S on Feb 14, 2020
Dear Mr. Fabian, Your kind comments are highly appreciated. It is always motivating when our valued guests take the time to acknowledge our efforts in providing a great service. Let us assure you that we will continuously strive for improvement to make your future stays even better. Thanks & Regards Girish Sundaram (Asst. Front Office Manager)

10/10 Excellent

Fabian

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff felt welcome when we entered the hotel
Stayed 2 nights in Feb 2020
Response from Girish. S on Feb 14, 2020
Dear Mr. Fabian, Your kind comments are highly appreciated. It is always motivating when our valued guests take the time to acknowledge our efforts in providing a great service. Let us assure you that we will continuously strive for improvement to make your future stays even better. Thanks & Regards

4/10 Poor

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Propert does not recogise regular clients and requests never kept in mind at check in time.
Stayed 1 night in Dec 2019
Response from BIMALKA on Dec 15, 2019
Dear Guest, It was nice speaking to you today and thank you for understanding our situation. Unfortunately we were not able to accommodate your special request during your last visit as the hotel was fully booked. Your special request has been noted and we will definitely try to meet your requests in your upcoming visits. Thank you for patronizing us regularly and we consider you as one of our most valued guest. Thanks & regards, Bimalka Amarasinghe Asst. Rooms Division Manager

8/10 Good

ganesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay at Al Falaj
Superb Hotel, complete value for money, the facilities are great.
Stayed 2 nights in Nov 2019
Response from Bimalka on Dec 11, 2019
Dear Mr. Ganesh, Thank you for your review of Al Falaj Hotel- Muscat, we are delighted that you had a pleasant stay with us. We are pleased to note that you enjoyed the facilities we offer. It would be our pleasure to welcome you back and look forward to seeing you soon. Thanks & Regards Bimalka Amarasinghe ARDM

8/10 Good

AYSEGUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, Convenient Location..
The location of the hotel is very convenient if you'd like to be close to some attractions in Muscat. The price was unbeatable compared the many hotels in the area if you're not expecting to stay in a beach hotel with all the facilities. It was a good experience overall.
Stayed 1 night in Nov 2019
Response from Bimalka on Dec 11, 2019
Dear Valued Guest, Your kind comments are highly appreciated. It is always motivating when our valued guests take the time to acknowledge our efforts in providing a great service. Let us assure you that we will continuously strive for improvement to make your future stays even better. Thanks & Regards Bimalka Amarasinghe ARDM

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Single night business stay
A single night business trip in November 2019. The hotel is really good value for money, the service is excellent, the food was of a really good standard. The hotel is a bit out of the way and I guess the price reflects the location. The room was of a good standard, the wifi was ok but dropped out from time to time eating breakfast by the pool was very pleasant.
Stayed 1 night in Nov 2019
Response from Bimalka on Dec 11, 2019
Dear Valued Guest, Our sincere appreciation for choosing to stay at Al Falaj Hotel during your recent visit to Muscat, Oman We were delighted to note that you were satisfied with our cuisine and the friendliness of our team. Rest assured, your sentiments will be passed on to the respective team members. Once again, we thank you for your stay with us and appreciate your comments. We look forward to your return visit to the Al Falaj Hotel. Thanks & Regards Bimalka Amarasinghe ARDM

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Reasonably priced (approx. 106 EUR for a room for two nights including breakfast), clean, modern room (seemed to have been refurbished recently), friendly staff, a good selection for breakfast.
Stayed 2 nights in Oct 2019
Response from Girish on Nov 27, 2019
Dear Valued guest, Thank you for sharing your review through Hotels.com. It was a pleasure to have you at Al Falaj Hotel. We are elated to know that you enjoyed your stay and the facilities. We thank you once again for your patronage and Let us assure you that we will continuously strive for improvement to make your future stays even better. Thanks & Regards

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quite central, though given the size of Muscat meant we were not that close to anything without using a taxi. We did find a good restaurant nearby and the swimming pool was a godsend. Hotel is geared up for business and functions, no tourist map available, little bits like this would have made all the difference to it being excellent rather than pleasing.
Stayed 4 nights in Sep 2019
Response from Girish. S on Oct 8, 2019
Dear Valued Guest, Thank you for sharing your review through expedia. It was a pleasure to have you at Al Falaj Hotel. We are glad that you enjoyed our facilities and the services. We thank you once again for your patronage and Let us assure you that we will continuously strive for improvement to make your future stays even better. Thanks & Regards

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Room is nice. Location of the hotel is not convenient to find food, not centrally located Some renovation was on going during our stay there, can hear knocking in the afternoon
Stayed 2 nights in Aug 2019
Response from Girish. S on Sep 9, 2019
Dear Valued Guest, Thank you for sharing your review through Travelocity. It was a pleasure to have you at Al Falaj Hotel. We are elated to know that you enjoyed your stay and the facilities. We thank you once again for your patronage and Let us assure you that we will continuously strive for improvement to make your future stays even better.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
I didn’t like that he bot me in a very far room The hotel is a nice place
Stayed 2 nights in Jul 2019
Response from Girish. S on Sep 9, 2019
Dear Valued Guest, Thank you for sharing your review through Expedia. It was a pleasure to have you at Al Falaj Hotel. We are elated to know that you enjoyed your stay and the facilities. We thank you once again for your patronage and Let us assure you that we will continuously strive for improvement to make your future stays even better. Thanks & Regards Girish Sundaram Assistant Front Office Manager.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
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Stayed 1 night in Jun 2019
Response from Girish. S on Jun 26, 2019
Dear Valued Guest, Thank you for sharing your review through expedia. It was a pleasure to have you at Al Falaj Hotel. We are elated to know that you enjoyed your stay and the facilities. We thank you once again for your patronage and Let us assure you that we will continuously strive for improvement to make your future stays even better. Thanks & Regards

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Remote. Not convenient for airport or for the centre
Stayed 3 nights in Jun 2019
Response from Girish. S on Jun 9, 2019
Dear Valued Guest, Thank you for sharing your feedback about Al Falaj Hotel. Muscat. It was a pleasure having you stay with us.We are actually proud of our location since it is very close to Muttrah Souq, The Corniche, The Ruwi City Centre and other Shopping Malls. Public transportation is only 2 mins away from the hotel and taxis are available within the hotel premises itself. I look forward to the pleasure of seeing you again at Al Falaj Hotel, Muscat.

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for a few nights in Muscat
The hotel was well run and the rooms spacious and clean. Excellent choice for breakfast. Muscat is spread out so you need a taxi to take you to different areas.
Stayed 2 nights in Apr 2019
Response from Girish. S on May 6, 2019
Dear Lorna, Thank you for sharing your review through hotels.com. It was a pleasure to have you at Al Falaj Hotel. I am glad that you thoroughly enjoyed your stay and the hospitality rendered by the team and thank you for the kind words of appreciation for the facility. We thank you once again for your patronage and sincerely hope to see you again at Al Falaj Hotel. Thanks & Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 6 nights in Feb 2019
Response from Girish. S on Apr 2, 2019
Dear Valued Guest, Thank you for sharing your review through expedia. It was a pleasure to have you at Al Falaj Hotel. We are elated to know that you enjoyed your stay. We thank you once again for your patronage and Let us assure you that we will continuously strive for improvement to make your future stays even better.

8/10 Good

Lovai

Liked: Cleanliness
Stayed 1 night in Jan 2019
Response from Girish on Jan 23, 2019
Dear Lovai, Thank you for your review of Al Falaj Hotel- Muscat through expedia. We are delighted that you had a pleasant stay with us. We thank you once again for your patronage .We look forward to the pleasure of welcoming you back on your future visits to Muscat.

6/10 Okay

Fabian

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have been stay8ng at this propertvfir 3yrs and for tge 1st tine had a bad experience at the breakfast
Stayed 2 nights in Dec 2018
Response from Girish. S on Dec 15, 2018
Dear Fabian, Thank you for sharing your review through Expedia. It was a pleasure to have you at Al Falaj Hotel. We are elated to know that you enjoyed your stay. Whilst apologizing for the inconveniences during your stay and your feedback have been addressed with the Head Chef. We thank you once again for your patronage and Let us assure you that we will continuously strive for improvement to make your future stays even better. Thanks & Regards

10/10 Excellent

Ian, Alderminster

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from girish on Dec 8, 2018
Dear Lan, Thank you for your review of Al Falaj Hotel- Muscat through hotels.com. We are delighted that you had a pleasant stay with us. We thank you once again for your patronage .We look forward to the pleasure of welcoming you back on your future visits to Muscat. Thanks & Regards Girish Sundaram Asst. Front Office Manager.

10/10 Excellent

Michael-Ray, Tampa, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel experience in Muscat. Nice clean rooms, friendly staff, and an AMAZING BREAKFAST INCLUDED!!!! Centrally located between the beaches and the city, I will be back!
Stayed 1 night in Aug 2018
Response from Girish. S on Aug 24, 2018
Dear Michael Ray, Thank you for taking time out in sharing your feedback.We pride ourselves in offering warm and delightful service to our guests and are glad to know that you found the staff friendliness to be excellent. It was indeed a pleasure to have you stay with us and thank you for your most valued patronage. The team looks forward to welcoming you back soon. Thanks and regards Girish Sundaram Asst. Front Office Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Noisy room
Very loud noise from outside during whole night everyday. Without earplug you cannot sleep. Except this, nice hotel and nice Japanese restaurant.
Stayed 2 nights in Aug 2018
Response from bimalka on Aug 12, 2018
Dear Guest, Thank you for spending your holidays with us and taking the time to share this valuable feedback. I am happy that you have enjoyed with us and appreciate your comments mentioned according to your experience. Thanks & Regards Bimalka Amarasinghe ARDM

4/10 Poor

raju

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from bimalka on Aug 9, 2018
Dear Raju, Thank you for the review on trip advisor. We appreciate your feedback as it helps us to improve our operational standards at the hotel. Regards Bimalka Amarasinghe

2/10 Terrible

Guruprasad

Disliked: Staff & service, room comfort
Bad hotel
Hotel was good but there is no taxi service and airport shuttle... Worst response from reception
Stayed 5 nights in Jul 2018
Response from bimalka on Aug 7, 2018
Dear Guruprasad, Your comment has been taken very seriously. We thank you for your patronage and sincerely hope that we get another opportunity to serve you again and exceed your expectations. Thanks & Regards Bimalka Amarasinghe

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was good.The country is fantastic layed back very friendly one of the best I have been to.Very hot in the summer months
Stayed 3 nights in Jul 2018
Response from Girish. S on Jul 20, 2018
Dear Steven, thank you for your review of Al Falaj Hotel- Muscat through Hotels.com. We are elated to know that you enjoyed your stay and thank you for your kind words for services and the great ratings marked for us. We thank you once again for your patronage. We look forward to welcoming you on your future visits to Muscat. Thanks and regards Girish Sundaram Asst. Front Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
some of the facilities are getting old and I could not turn off the a/c
Response from Amit on May 15, 2018
Dear Guest, thank you for your review of Al Falaj Hotel- Muscat through expedia. It was a pleasure to have you here at Alfalaj. I appreciate your opinion on facility and glad to inform that we are going under refurbishment this year in which all the loopholes will be covered. We thank you once again for your patronage. We look forward to welcoming you on your future visits to Muscat. Thanks and regards Amit Kumar Sharma Asst. Front Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice hotel, not too fancy or extraordinary, but friendly staff, clean and great breakfast buffet!
Stayed 2 nights in Mar 2018
Response from Amit on Mar 27, 2018
Dear Guest, Thank you for your review of Al Falaj Hotel- Muscat through Expedia. It was a pleasure to have you here at Al Falaj and We appreciate your kind words for staff members and facility. Team is delighted to hear your generous feedback. We look forward to the pleasure of welcoming you back on your future visits to Muscat. Thanks & Regards Amit Kumar Sharma Asst. Front Office Manager.

8/10 Good

Como

Liked: Cleanliness, staff & service
Response from Amit on Mar 27, 2018
Dear Mr. Como, Thank you for your great ratings. Looking forward to welcoming you back again.

6/10 Okay

Como

Average
- Room is small - Room Television channel, network and picture quality is below average (or horrible) - TV channels in restaurants like The Pub, Sports Café are below par - Sports Café TV does not have optimum Sports channels ie. English Premier League, UEFA Champions League etc... - Steak promotion was a disaster... Ordered a Ribeye steak, Medium/Well and the outcome was terrible.... - Breakfast was decent
Stayed 2 nights in Mar 2018
Response from Amit on Mar 16, 2018
Dear Guest, Thank you for sharing your review through Expedia. It was a pleasure to have you at Al Falaj Hotel. Whilst apologizing for the inconveniences all such inadequacies have been addressed to the concerned departments and I assure you that we will make your next visit a better one with better services . I am certain that you will give us another opportunity to serve you. We thank you once again for your patronage and Let us assure you that we will continuously strive for improvement to make your future stays even better. Thanks & Regards Amit Kumar Sharma( Assistant Front Office Manager).

10/10 Excellent

HARRY, ESSEX ENGLAND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and excellent food
Excellent room including BBC World channel. Both breakfast and evening buffet had huge choice. Free access to IT for air check in Helpful staff especially Ms Janila who, as a native Omani, had local knowledge and made special effort to help
Stayed 4 nights in Mar 2018
Response from Girish. S on Mar 13, 2018
Dear Harry, Thank you for your review of Al Falaj Hotel- Muscat through expedia. We are delighted that you had a pleasant stay with us. We thank you once again for your patronage .We look forward to the pleasure of welcoming you back on your future visits to Muscat. Thanks & Regards Girish Sundaram Asst. Front Office Manager.

8/10 Good

Como

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 3 nights in Mar 2018
Response from Girish. S on Mar 13, 2018
Dear Como, Thank you for your review of Al Falaj Hotel- Muscat through expedia. We are delighted that you had a pleasant stay with us. We thank you once again for your patronage .We look forward to the pleasure of welcoming you back on your future visits to Muscat. Thanks & Regards Girish Sundaram Asst. Front Office Manager.

4/10 Poor

fred, kuwait

Disliked: Cleanliness, property conditions & facilities, room comfort
Not nice hotel, near nothing
Bad accommodations, dirty room, old facilities, none carring, told them 3 days my bathroom is still dirty and no change, all staff from indian community and no diversity and getting across was hard, never ever come back
Stayed 5 nights in Feb 2018
Response from Amit on Feb 17, 2018
Dear Guest, Thank you for your kind review of our facilities and services. It was a pleasure having you stay with us. We are deeply concerned that your overall experience at the hotel was not satisfactory- Please accept my heartfelt apology. It is our desire that every guest leaves the hotel as an ambassador of the hotel . Clearly, we have failed in our endeavor. I do hope that travels bring you back to Muscat and we have another opportunity to look after you. I must thank you for taking the effort and time to write and share your feedback. We are looking forward to welcoming you back in the not too distant future. Warm Regards Amit Kumar Sharma Asst. Front office Manager

8/10 Good

Natalie, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, good breakfast, very helpful staff
There was some noise coming from a party function hire room, and i could see everything from my window, at night the palm trees looked amazing. Had a glimpse of the pool which was nice. Breakfast was really good over 40 different varieties and switched up the menu every day so could taste a selection of food. The guy that made omelettes at breakfast was so fast and quick. 2 pools a good size, sunbathing beds, lovely clean area, a gym, pretty much all the facilities. The manager at reception was very helpful, they helped with booking a car that arrived promptly, they also have other hotel facilities such as tour guides for tourists. Cleaning facilities really good, free toiletries, complimentary bottle water, kettle, iron and ironing board, a personal safe for belongings. Free Wifi. Massage facility for men in the gym, should have it available for women too.
Stayed 4 nights in Jan 2018
Response from Amit on Feb 16, 2018
Dear Natalie, Thank you for having spared time to share your feedback. We are delighted to learn that you left with a positive impression of the hotel. We are grateful for your kind words of appreciation for our architecture, breakfast and other amenities. I apologies for the disturbance caused by noise.We thank you once again for your patronage and Let us assure you that we will continuously strive for improvement to make your future stays even better. Thanks & Regards Amit Kumar Sharma( Assistant Front Office Manager).

8/10 Good

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018
Response from Girish. S on Feb 10, 2018
Dear Andreas, Thank you for your review of Al Falaj Hotel- Muscat through expedia. We are delighted that you had a pleasant stay with us. We thank you once again for your patronage .We look forward to the pleasure of welcoming you back on your future visits to Muscat. Thanks & Regards Girish Sundaram Asst. Front Office Manager.

6/10 Okay

HUSSAIN, Manama

Liked: Cleanliness, room comfort
Location is acceptable in quiet area
Had bad experience as my room was not available on arrival and had to wait for over 3 hours to get a room and no refreshments were offered nor being updated on room status while waiting. Wifi service was not reliable as it seemed fine one minute and no response the other. However. Management was excellent in responding
Stayed 2 nights in Jan 2018
Response from Girish. S on Feb 10, 2018
Dear Hussain, Thank you for sharing your review through expedia. It was a pleasure to have you at Al Falaj Hotel. Whilst apologizing for the inconveniences all such inadequacies have been addressed. We thank you once again for your patronage and Let us assure you that we will continuously strive for improvement to make your future stays even better. Thanks & Regards Girish Sundaram Assistant Front Office Manager.

6/10 Okay

Dilshan, Auckland, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A value option and just ok
It’s was tough doing a review. It is just a good value hotel which I believe is a 3 star and unfortunately away from the highway, and also away from the buzz of Al Qurum, Al Ilam, and Al Khuwair. Although close to the Muttrah waterfront, the Souk, fish market and the Royal Palace, which is an easy taxi ride. The crew at Al Falaj are really great and the Sri Lankan Aitken Spence (Management) influence is evident in the awesome food fare and the tea lounge. So overall, it is a budget option, very basic, with good people, in comparison to the other pricey and glamorous options. Also it would be good to hook up with a good taxi driver outside of the property as the taxis that operate out of the hotels tend to gouge you as there are no other options nearby. A rental would be a good option. The concierge’s arm can be twisted into giving you a few outside taxi options and mobile phone numbers. The Lulu Hypermarket is a OMR 2 taxi ride away.
Stayed 2 nights in Jan 2018
Response from Girish. S on Jan 20, 2018
Dear Dilshan, Thank you for your review of Al Falaj Hotel- Muscat through expedia. We are delighted that you had a pleasant stay with us. We thank you once again for your patronage .We look forward to the pleasure of welcoming you back on your future visits to Muscat. Thanks & Regards Girish Sundaram Asst. Front Office Manager.

6/10 Okay

Joanne, Dubai

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great facilities and location with awesome breakfa
Before arriving at the hotel we called about 10 times and emailed them to book a shuttle from the airport, but they didn't pick up and no reply to the email. 2 hours before the flight they finally picked up the call only to tell us since its too close to our arrival they have no available cars. So the beginning wasn't very nice, but when we arrived it had nice lobby, clean room and interesting facilities. My husband had a small cut on his finger and asked if they had a band-aid they said no, so bring some basic medical stuff since the hotel doesn't offer these. They have great breakfast and actually very reliable taxi services run by the hotel. We had a pleasant stay after all in Muscat and will recommend.
Stayed 2 nights in Dec 2017
Response from Girish. S on Jan 5, 2018
Dear Joanne, Thank you for sharing your review through expedia. It was a pleasure to have you at Al Falaj Hotel. Whilst apologizing for the inconveniences during your stay all such inadequacies have been addressed with the concern department head. we have also put in place adequate measures to ensure such occurrences are not repeated. We are very much glad to hear your positive comments on breakfast and other facilities. We thank you once again for your patronage and Let us assure you that we will continuously strive for improvement to make your future stays even better. Thanks & Regards Girish Sundaram Assistant Front Office Manager

6/10 Okay

Nainesh

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2017
Response from Bimalka on Nov 29, 2017
Dear Nainesh, Thank you for your review of Al Falaj Hotel- Muscat through expedia. We are delighted that you had a pleasant stay with us. We thank you once again for your patronage .We look forward to the pleasure of welcoming you back on your future visits to Muscat. Thanks & Regards Girish Sundaram Asst. Front Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
I had to ask for water bottles upon arrival and next day as well. Food from room service is not great at all. Rooms were clean and comfortable.
Stayed 3 nights in Nov 2017
Response from Bimalka on Nov 21, 2017
Thank you for sharing your review through Expedia. It was a pleasure to have you at Al Falaj Hotel. Whilst apologizing for the inconveniences during your stay all such inadequacies have been addressed with the concern department heads. we have also put in place adequate measures to ensure such occurrences are not repeated. We thank you once again for your patronage and Let us assure you that we will continuously strive for improvement to make your future stays even better. Thanks & Regards Girish Sundaram Assistant Front Office Manager.