all staff provided excellent service. Hotel is in a great location - close to city sights and easy jaunt to the resort areas and Old Muscat. Room was starting to show wear and tear - tiles lifting in room foyer, shower door didn't quite close properly anymore and water leaked out, tub drain didn't close properly. Would still go back. Reasonably priced, great location and superior service.
Comment from Hotel Management
Jan 31, 2017 by Stefan Radstrom - General Manager, Hotel Management
Firstly, thank you for sharing your experiences here on TripAdvisor. We value your time in sharing it with us and other travelers.
Our teams are always proud to demonstrate excellent care to all our guests. I assure that this will be shared to them; they will be happy to know they did a good job in caring for you.
I am also happy to know that you were able to go out and enjoy the local cultural scene in Muscat that I do myself too. The hotel is situated near the white, sandy stretch of beach on the Gulf of Oman where people love to jog, walk and do picnics. The city is indeed very exciting and with the hotel being positioned right in the centre, it provides the perfect backdrop to an endlessly multicultural experiences.
The Management is aware of the renovation needs of our hotel and will be carried out in due course. Thank you for bearing with us and we all hope that your future meals and stays with us will exceed your expectations.
I hope we will have the opportunity to welcome you again in our hotel and if there is anything I can assist you with, please do let me know.