Ratings based on 110 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Posted Jul 15, 2016
The pool wasn't clean at all Beach is open anyone can pass by The restaurants limited number Old hotel The most important was the pool wasn't clean at all , and if we want the option of the beach you see all people , not private , it was the worst experience ever
5 out of 5
by A verified traveler

Posted Jul 15, 2016
I satied at the hotel for 5 days and they were a best hotel i had staied in Muscat
5 out of 5
by A verified traveler from USA

Beautiful facility

Posted Jul 10, 2016
Pros: The people who work at the hotel are invariably pleasant. They all smile and say hello.
Cons: $50 for the breakfast bullet is pretty over the top. The food and service are good, but there is no way to justify that price.
This really is an attractive hotel. Wide hallways, beautiful tiled floors, huge windows facing the beach... This is a beautiful place to spend a few days.
5 out of 5
by A verified traveler from Abu Dhabi

Modern luxury and old splendour

Posted Apr 4, 2016
Pros: The best thing was the warmth and friendliness of the staff.
Location: Very close to beach. Due to the spread out nature of Muscat, attractions are all a taxi ride away.
The pool and beach are beautiful, the staff are exceptionally helpful and efficient and charming and the food is delicious.
Comment from Hotel Management
Apr 10, 2016 by Stefan, Hotel Management
Dear Anna: Guest satisfaction is a prime importance for me and there is nothing better than achieving that. We are happy that we as a team were able to meet your expectations during your stay with us. Please know that your remarks will certainly be shared with our team; they will be much pleased to know they are doing a good job. The direct beach access from the poolside makes our location even more special. People love to jog, walk and do picnics in the white sandy stretch of beach on the Gulf of Oman, and provides backdrop to an endlessly multicultural experiences. We hope to welcoming you back soon after another excellent stay. Respectfully yours, Stefan Radstrom General Manager
5 out of 5
by A verified traveler

Sehr gutes Hotel für Urlauber und Geschäftsleute

Posted Mar 7, 2016
Strand ist in unmittelbarer Nähe und auch zu den Sehenswürdigkeiten von Muscat ist es nicht weit. Das Personal ist immer freundlich und zuvorkommend. Die Business lounge mit kleinen Snacks und Wein am abend sind sehr einladend. Ein sehr entspannter Aufenthalt.
Comment from Hotel Management
Mar 14, 2016 by Stefan Radstrom, Hotel Management
Dear Lupo: Thank you for posting your comments here on Expedia and we value your time in sharing it with us. I am delighted to learn that you enjoyed your time while with us, and our traditional Arabian inspired hotel were able to provide you a fantastic home away from home experience. Our direct success to the beach makes our location even more special. We are all pleased that you find the offerings in our evening cocktails in Grand Club satisfactory and enjoyable. Everyone loves our complimentary evening cocktails especially with the terrace; perfect for sitting outdoors in the cooler months like now. Looking forward to being of service with you again. Respectfully yours, Stefan Radstrom
5 out of 5
by A verified traveler from Doha, Qatar

Quality Hotel

Posted Mar 6, 2016
Pros: Ambience, food, service, location; but the best thing was the room - spacious, relaxed, more than comfortable.
Cons: I can't think of anything
Location: Swimming beach at the door, great beach walks.
A great weekend in a quality hotel made even better by a sea-view room, excellent food and service. The room was superb. I'll be back
Comment from Hotel Management
Mar 10, 2016 by Stefan Radstrom, Hotel Management
Dear Mathhew: Thank you for your feedback on your recent stay with us. Your comments are very important tool to see how we measured up to our guests based on their expectations. We are all delighted to learn that you enjoyed your time while with us, and our traditional Arabian inspired hotel were able to provide you a fantastic home away from home experience. My team and I are humbled by your feedback; thank you for your very kind words towards their service. It would be a pleasure to be of service with you again. Respectfully Yours, Stefan Radstrom
2 out of 5
by A verified traveler

Disappointing hotel, staff barely speak english

Posted Mar 5, 2016
Disappointed hotel, staff barely speak English. pool service appalling. tennis court covered with sand. I would only think of this hotel for business meeting
Comment from Hotel Management
Mar 10, 2016 by General Manager, Hotel Management
Dear Arnaud: At Grand Hyatt Muscat, we strive to deliver the best possible service for each and every one of our guests and I was sorry to hear that we did not meet your expectations. We apologize for any inconvenience you experienced. Your remarks were personal shared with the team so we can improve our services and ensure top future visits. Looking forward to your next return. Respectfully yours, Stefan Radstrom, General Manager
4 out of 5
by A verified traveler

Nice hotel - well located

Posted Feb 22, 2016
Hotel staff made us feel vey welcome. Overall a great stay
Comment from Hotel Management
Mar 10, 2016 by Stefan Radstrom, Hotel Management
Dear Valued Guest: Thank you for taking the time to share your feedback here on Expedia. We are honored we could be of service to you for your stay with us and are glad to learn that our team made you feel very welcomed. The team is always proud to demonstrate excellent care to all our guests. Many thanks for your support and we are looking forward to your next return. Respectfully yours, Stefan Radstrom, General Manager
5 out of 5
by FALEH J J

Happy

Posted Feb 11, 2016 on Hotels
Very nice
5 out of 5
by A verified traveler

Beautiful structure, design, greatly maintained.

Posted Feb 3, 2016
Pros: Everything. Well, I didn't try beauty saloon
Cons: I will need more time there, at the moment it was excellent
Location: Location is in diplomatic area. Workout along the beach and then a great breakfast. Concierge can arrange taxis and tours around the city
I got a room with view to the nice beach. Really great everything. Even taxi driver are nearby.
Comment from Hotel Management
Mar 10, 2016 by Stefan Radstrom, Hotel Management
Dear Valued Guest: Thank you very much for your very kind review, and for sharing it here on Expedia. We highly value your comments and praise, and appreciate the opportunity of being in service with you. I look forward to welcoming you again at Grand Hyatt Muscat. Respectfully Yours, Stefan Radstrom, General Manager