Ratings based on 71 Verified Reviews

4.5 out of 5
89% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great hotel. Great location.

Posted Feb 13, 2017
Very nice hotel. Friendly people. Nice location. On the beach.
Comment from Hotel Management
Feb 13, 2017 by Stefan Radstrom - General Manager, Hotel Management
Dear Ed, Sunny greetings from beautiful Muscat. Thank you very much for the great summary of our hotel. We look forward to welcome you back once your travel brings you back to the Sultanate. Regards Stefan Radstrom General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Beijing, China

Quiet and out of the way

Posted Feb 1, 2017
Pros: The pool area is wonderful - beside a bar/restaurant which is great for when the munchies hit.
Location: Unfortunately, there is little nearby as it is located in the Embassy section. However, taxis are easy and fairly cheap.
I was looking for a quiet place to rest for a few days with all the amenities. I found it here. I enjoyed the stay a great deal. It really is an amazing resort and wonderful place to stay for a few days.
Comment from Hotel Management
Feb 2, 2017 by Stefan Radstrom - General Manager, Hotel Management
Dear Harold, thank you for posting your comments here on Expedia. I value your time in sharing it with us and with other travelers. I am very happy to know that you were able to experience true Arabian atmosphere at our hotel and enjoyed the various hotel facilities. The direct beach access from the poolside makes our location even more special. The city is indeed very exciting and with the hotel being positioned right in the centre, it provides the perfect backdrop to endlessly multicultural experiences. Thank you for being our guest and I do look forward to being of service with you again in any more years to come. Respectfully yours, Stefan Radstrom
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Posted Jan 30, 2017
Hotel staff incredibly friendly and helpful. A lovely spot so you can swim in the sea and be by the pool in 2 mins. Gym very well equpped, pool huge Food expensive but if you hunt about there are some incredible restaurants a short taxi ride away that are more than reasonable. Would definitely come back
Comment from Hotel Management
Jan 31, 2017 by Stefan Radstrom - General Manager, Hotel Management
Dear Valued Guest, thank you for your review here on TripAdvisor and share your recent experience with us. We are happy to read that you had an excellent stay and enjoyed the facilities we offer our guests. It is a pleasure for us to have you with us and hoping to have you again in a not too distant future. Sincerely, Stefan Radstrom
4 out of 5
Recommended
for Everyone
by A verified traveler from Dubai, UAE

Great location, nice beach

Posted Jan 25, 2017
all staff provided excellent service. Hotel is in a great location - close to city sights and easy jaunt to the resort areas and Old Muscat. Room was starting to show wear and tear - tiles lifting in room foyer, shower door didn't quite close properly anymore and water leaked out, tub drain didn't close properly. Would still go back. Reasonably priced, great location and superior service.
Comment from Hotel Management
Jan 31, 2017 by Stefan Radstrom - General Manager, Hotel Management
Dear Leah, Firstly, thank you for sharing your experiences here on TripAdvisor. We value your time in sharing it with us and other travelers. Our teams are always proud to demonstrate excellent care to all our guests. I assure that this will be shared to them; they will be happy to know they did a good job in caring for you. I am also happy to know that you were able to go out and enjoy the local cultural scene in Muscat that I do myself too. The hotel is situated near the white, sandy stretch of beach on the Gulf of Oman where people love to jog, walk and do picnics. The city is indeed very exciting and with the hotel being positioned right in the centre, it provides the perfect backdrop to an endlessly multicultural experiences. The Management is aware of the renovation needs of our hotel and will be carried out in due course. Thank you for bearing with us and we all hope that your future meals and stays with us will exceed your expectations. I hope we will have the opportunity to welcome you again in our hotel and if there is anything I can assist you with, please do let me know. Sincerely, Stefan Radstrom
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 22, 2016
I really enjoyed my stay, the hotel location is excellent it combines the feeling of a resort in a public local mid town.
Comment from Hotel Management
Jan 3, 2017 by Stefan Radstrom - General Manager, Hotel Management
Dear Valued Guest, greetings from Grand Hyatt Muscat and I trust this finds you well. Thank you for taking the time to complete our guest experience survey. We always strive to deliver the best possible service for each and everyone of our guest and it is always gratifying to know that you have enjoyed your stay with us. We appreciate your very encouraging comments and your remarks drive us to keep going with our efforts as we continue to provide abundant experiences to each of our guests. I look forward to another opportunity to host you at Grand Hyatt Muscat, and once again, thank you for your positive comments. Sincerely, Stefan
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Lovely stay

Posted Dec 18, 2016
Pros: helpful staff. Particularly nice to let me check in early as my flight from London landed at 0730 and I had to work from 4 pm
Cons: Hotel food prices are high
Location: There is a small smart beach cafe about 400 yards down the beach (turn right when facing the sea) called Marina Cafe. They have nice food for less $$$
Booked a room with sea view. It was a large room, impeccably clean, with a comfortable bed and beautiful bathroom. Good internet
Comment from Hotel Management
Jan 3, 2017 by Stefan Radstrom - General Manager, Hotel Management
Dear Christopher, thank you for taking your time to review us. I am delighted to learn that you enjoyed your time while with us; the hotel’s luxurious rooms indeed are designed to provide a true haven of luxury, relaxation and absolute comfort. We offer different room categories and packages that caters to different requirements of our guests. While for our food and drinks prices, I assure you we are in line with other hotels of same category in Muscat. Whenever you go in Muscat, if staying in a five-star property, you will expect to see similar prices. I am sure you will understand that we do have to import the majority of our items, which surely make our products a bit more expensive. Thank you for your recent stay and we would love to have you back in Grand Hyatt Muscat. With best regards, Stefan
5 out of 5
Recommended
for Everyone
by A verified traveler from woking

Beautiful hotel. Great location and a lovely pool.

Posted Dec 3, 2016
Pros: The location, the outside facilities and most important, the staff.
Cons: No improvements necessary.
Location: Right on the beach, with the options of being poolside, on a grass area between the pool and the beach, or on the beach itself. close to the city.
We stayed at the Grand Hyatt after a week in Dubai. We found the Grand Hyatt the perfect place to finish our holiday after a hectic time in Dubai. All of the staff at the hotel go out of their way to please, and provide excellent service. Our breakfast waiter, Roberto, was brilliant. Nothing was too much trouble. The location of the hotel is perfect. It is midway between the airport and the lovely old centres of Muscat and the Souq.
Comment from Hotel Management
Dec 5, 2016 by Stefan Radstrom - General Manager, Hotel Management
Dear John, Thank you for taking time to share your feedback. We take great pride in caring for our people and our guests so I’m delighted to hear you enjoyed your stay with us and will personally share your comments with our team. I’m delighted to know that you were able to go out and enjoy the local cultural scene in Muscat as much as I do. The hotel being positioned right in the centre, it provides the perfect backdrop to an endlessly multicultural experience for our guests where a visit to various landmarks and touristic spots are not too far away. Many thanks once again for choosing to stay at Grand Hyatt Muscat. I hope to welcome you back soon. Sincerely, Stefan Radstrom
5 out of 5
Recommended
for Everyone
by A verified traveler from LONDON

Coming back soon

Posted Nov 28, 2016
A fabulous hotel, this was our fourth stay. Calm, beautiful views everywhere you look, comfortable rooms
Comment from Hotel Management
Nov 28, 2016 by Stefan Radstrom, Hotel Management
Dear Tom, thank you for taking the time to write such lovely words about our hotel. It was a great pleasure to read that we were able to meet your expectations and had an extraordinary time while with us. Thank you for your feedback and it is much appreciated by me and the whole team. We also appreciate the opportunity of being in service with you. Looking forward to your future visits. With best personal regards, Stefan Radstrom
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 15, 2016
Pros: We really enjoyed our stay at the Grand Hyatt. Loved everything from the amazing old Arabian architecture, to the pool and easy access to the beach, delicious food to the very professional hotel staff. When we first arrived we were placed in a room that overlooked a wall and planter, we were not happy about that at all and decided to take ask the receptionist if it's possible to get another room even a twin room that overlooks the pool and water. She kindly helped us and gave us an awesome room with an excellent view. The hotel is very grand you can literally get lost in it. There's a gym, spa and hair salon on site. One of the things we were really impressed with is the number of restaurants and cafes they have: The central tea lounge, the JBB Lounge for drinks and tapa style food, the Mokha Cafe that serves breakfast buffet and dinner buffet (both are excellent), an awesome Rooftop Grill that's African themed and two pubs beneath (one of which is a 'club').
Cons: Everything was great. The food on site is a little pricey but that is to be expected as it's a resort hotel.
Location: It's located on the beach, so you can easily walk out and take a stroll along the beach. Taxis can take you everywhere. It's about 30 min from oldtown
Comment from Hotel Management
Dec 1, 2016 by Stefan Radstrom - General Manager, Hotel Management
Dear Maysa, thank you for posting your comments here on TripAdvisor. I value your time in sharing it with us and with other travelers. I am very happy to know that you were able to experience true Arabian atmosphere at our hotel and enjoyed the various hotel facilities. The direct beach access from the poolside makes our location even more special. The city is indeed very exciting and with the hotel being positioned right in the centre, it provides the perfect backdrop to endlessly multicultural experiences. Thank you for being our guest and I do look forward to being of service with you again in any more years to come. Respectfully yours, Stefan Radstrom
5 out of 5
Recommended
for Everyone
by A verified traveler from saudi arabia

A spectacular place

Posted Nov 13, 2016
All I can say "this place is beyond description".
Comment from Hotel Management
Nov 28, 2016 by Stefan Radstrom - General Manager, Hotel Management
Dear Saleh, thank you for taking the time to write such lovely words about our hotel. It was a great pleasure to read that we were able to meet your expectations and had an extraordinary time while with us. Thank you for your feedback and it is much appreciated by me and the whole team. We also appreciate the opportunity of being in service with you. Looking forward to your future visits. With best personal regards, Stefan Radstrom