Ratings based on 132 Verified Reviews

3.4 out of 5
87% of guests recommend
3.8 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Convenient budget hotel

Posted Sep 29, 2016 on Hotels
All fine, location is somewhat confusing.
Comment from Hotel Management
Oct 9, 2016 by General Manager, Hotel Management
Dear valuable traveller, we would like to thank you for your comment. Our GPS coordinate are available on our website and do not hesitate to contact us by phone to guide. A quick way to get to us is to turn at the Shell petrol station / MC Donald on Sultan Qabous Highway. See yousoon. Ahmed Ali Front Office Manager
1 out of 5
by A verified traveler

Posted Sep 24, 2016 on Hotels
It was very bad in general , fridge not working , Internet not working
Comment from Hotel Management
Sep 26, 2016 by General Manager, Hotel Management
Dear Valuable traveller. we would like to apologize for any inconvenience caused during your stay with us. It seems we failed in our objective of having your satisfaction. We thank you for your comments and will be working on possible solution in near future. Ahmed Ali, Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Recommended hotel in AL Khuwair district of Muscat

Posted Sep 13, 2016
Pros: Staff, breakfast, quiet room, cleanliness, underground garage
Location: Recommended restaurant in Al Khuwair district (1 min from Ibis): Grand Turkish Lounge: excellent food at reasonable prices.
My husband and I stayed on the top floor (5th) of this hotel for four days and found it the perfect fall-out place to explore Muscat and surroundings by rental car. This hotel is located in the Al Khuwair district with some restaurants and shops in walking distance and a shopping Mall with a big Lulu supermarket. In a 10-15-minute drive via Sultan Al Qaboos highway, you can reach the Old Town of Muscat with Gate Museum, National Museum, Palace etc. The hotel is conveniently located at a 15-minute drive from the airport.
Comment from Hotel Management
Sep 26, 2016 by Ahmed ALi, Hotel Management
Dear Valuable Traveller we would like to thank you for your comments about our hotel. The message will be passed on to our team who have contributed to your satisfaction. Looking forward to welcome you back soon. Ahmed ALi, Front Office Manager
4 out of 5
by Bridget

GUEST COMMENTS

Posted Aug 29, 2016 on Hotels
As comfortable as it was, and efficient as the staff was, the room's temperature was difficult to maintain, and the hot water was luke warm. The breakfast was delicious, but the staff did not stop guests from taking their used plates already eaten in, to refill food. I brought it to the attention of a supervisor in the dinning room, but she did nothing. I then told the desk staff, who promised to change it. I went for breakfast early the next day.
Comment from Hotel Management
Sep 5, 2016 by General Manager, Hotel Management
Dear Valuable Traveller, we would like to thank you for your comments and review following your recent stay with us. We will rectify the issues mentioned for the room and work with the team at the restaurant to try changing the habit of our guests. Looking forward to welcome back soon, Ahmed Ali, Front Office Manager
3 out of 5
by Mohamed

Posted Aug 17, 2016 on Hotels
Comment from Hotel Management
Aug 21, 2016 by General Manager, Hotel Management
Dear Mr Mohamed we would like to thank you for your review and hope we will welcome you very soon at the ibis muscat. Thank you
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 13, 2016
The room is pretty small and location is far from Mall and restaurant. The hotel taxi is very very expensive.
Comment from Hotel Management
Aug 14, 2016 by Ahmed Ali, Hotel Management
dear valuable guest Thank you for your feedback I was surprised to read your comment mentioning the Mall is far as we are only 500 m and walking distance from Muscat Grand Mall and the newly opened Avenue mall. Taxi fare are set by local authorities. For an economy hotel our rooms are 20 sqm and come with a full set of amenities such as mini fridge, TV, coffee facilties, safe, etc It is always a pleasure to welcome you at ibis Muscat
5 out of 5
Recommended
for Everyone
by A verified traveler from dubai

Nice hotel

Posted Jul 22, 2016
Nice stuff very helpful and smiley, nice location close to airport , food options was good , clean room , beds need to be improved but overall the room was good , I recommend the hotel to Buisness travlers it is worth to use it
Comment from Hotel Management
Jul 25, 2016 by Ahmed Ali, Hotel Management
Dear valuable Guest, Warm greetings from Ibis Muscat. All the associates from the Ibis Muscat, Oman join me in thanking you for your valuable comments following your recent stay with us. Following your recent comments We would like to thank you for the recommendations about the cleanliness, location and also friendliness of our team It is always a pleasure to have you as our guests and I look forward to welcoming you back again soon to Ibis Muscat, Oman, or to any of our properties worldwide. Sebastien Vincent General Manager
2 out of 5
by A verified traveler

No

Posted Jul 11, 2016 on Hotels
Disappointed
Comment from Hotel Management
Jul 20, 2016 by Ahmed Ali, Hotel Management
Dear Valuable Traveller, we would like to apologize for any inconvenience caused during your last stay with us as following your review we have clearly failed to have your satisfaction. We would appreciate if you could share with us some precious feedback for us to improve our standards and service. It is always a pleasure to welcome you at the ibis Muscat. Sebastien Vincent, General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler from sohar

Posted Jul 11, 2016
i work in sohar, and come to muscat during weekends, for this budget the quality is very good, and actually one of the best hotels for its category. most of the time it is a good stay (unless non-smoking room is not available), the location is good near to everything, the staff is polite and helpful. The underground parking is good during summer, to keep the car a bit cool.
Comment from Hotel Management
Jul 12, 2016 by Ahmed Ali, Hotel Management
Dear Antoine Thank you for taking the time to give your feed back and for staying at ibis Muscat We shared your comments with all the hotel team members and they appreciated too much, all of us looking forward to welcoming you back soon Best regards, Ahmed Ali, Front Office Manager
1 out of 5
by A verified traveler from Dubai

WiFi and hygiene

Posted Jun 2, 2016
What hotel in the world doesn't have proper WiFi? Answer: ibis Muscat. What hotel in the world where food hygiene is considered a joke? Answer: ibis Muscat
Comment from Hotel Management
Jun 29, 2016 by Ahmed Ali, Hotel Management
Dear Mr Emad Thank you for staying at ibis Muscat and your valuable comments We apologize that we did not meet your expectations and we have taken the necessary action to improve our services We wish you give us another opportunity to serve you again Best regards, Ahmed Ali, Front office manager