Ratings based on 152 Verified Reviews

4.1 out of 5
82% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler from uk

Brilliant hotel close to the city centre

Posted May 10, 2017
Pros: The staff were great and the room clean and spacious.
Cons: The steam room was not working and the massage therapist was on holiday and no one was covering.
Location: Visit the Sultan al Qaboos mosque, Mohammad al ameen mosque and Oman opera house. Murrah souk and qurum beach are also close. Dolphin watching too.
This is a great hotel with lovely staff. I could not fault any of the staff, they were polite and always on board to help. In particular Singh, Akshay and Haitham were really helpful. Singh went out of his way to help me find some reasonably priced excursions and although I had already made plans at the time I was very greatful for this. The hotel itself was clean and had a lovely pool and good food. The scenery was amazing, it looked over a mosque and some mountains. It is stocked with a kettle, iron and fridge. The room was spacious and the beds were comfortable. The location is good for the souk and mosques but not for the beach. Qurum beach is good and only a 10 minute taxi but it's not a tourist style beach more a coastal walk. The beaches are a bit of a drive from this hotel. It's also near the grand mall and the avenues mall. If you don't want to eat at the hotel there are plenty of cafes and restaurants in the vicinity, but be careful crossing the road. It's a death trap! They have a gym (not that i used it) which was well stocked with decent equipment.
Comment from Hotel Management
May 14, 2017 by Mohamad Yassine, Hotel Management
Dear Sunna, Thank you for the great score and recommendation. We appreciate the lovely comments about our hotel and special mention of our staff's names. We hope to host you again whenever your travels bring you back to Muscat.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Posted Apr 10, 2017
If anyone is thinking about upgrading to club level it is cheaper to do so with Expedia than doing it at the hotel
Comment from Hotel Management
Apr 18, 2017 by Mohamad Yassine, Hotel Management
Dear Carol, Thank you for the review and excellent score.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the city. The room was small.

Posted Mar 31, 2017
The room was a little bit small. But the hotel and the people in general were very good. They were very helpful.
Comment from Hotel Management
Apr 2, 2017 by Mohamad Yassine, Hotel Management
Thank you for the review. We hope to host you again soon.
4 out of 5
by daniel

ideal for business

Posted Feb 15, 2017 on Hotels
amzing hotel, warm stuff
Comment from Hotel Management
Feb 25, 2017 by General Manager, Hotel Management
Dear Daniel, Thank you for the review and great comments. Mohamad Yassine General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Muscat exploring!

Posted Feb 12, 2017
We enjoyed a day in Muscat and another in Nizwa! Wonderful place, friendly people and Great place to stay! You can get a taxi driver to take you around for 5 riyals so I would advise not booking through the hotel which would have charged 3 times what we paid!
Comment from Hotel Management
Feb 25, 2017 by Mohamad Yassine, Hotel Management
Thank you for the review and great comments
4 out of 5
Recommended
for Couples
by A verified traveler from Cambridgeshire, UK

Look Around Muscat

Posted Feb 1, 2017
Pros: Staff were great. Food was fine but pricey. Good gym and pool.
Cons: Décor perhaps getting a bit tired.
Location: Visit Old Muscat and Mutrah, walk the Corniche and Souk. Take a day trip out to Nizwa.
Hotel is comfortable, pool area is nice, well placed in greater Muscat. All the staff we saw were polite, friendly and helpful. We arrived on an overnight flight getting to the hotel around 8.30 am and were expecting to have to wait until check in time at 2.00 pm to get a room. The young lady on reception said she would try to get a room ready before then and she had a room cleaned and serviced for us by 9.45 am which was great service. Location is ok as I think wherever you stay in Muscat you will need to get around to where you want to see by taxi and it is spread over a large area. The hotel seemed to serve a mainly business clientele.
Comment from Hotel Management
Feb 25, 2017 by Mohamad Yassine, Hotel Management
Dear Stuart, Thank you for the review and great feedback
4 out of 5
Recommended
for Everyone
by A verified traveler from Muscat

Good hotel, excellent location in Muscat

Posted Jan 5, 2017 on Orbitz
Pros: The non working room phones. The hotel cab drivers overcharge for rides. You can walk out to the road and get a cab 1/2 the price of the hotel cabs.
Cons: Fluffier pillows and pillow top mattresses would be a nice improvement.
Location: Within walking distance to restaurants and shops. Not far from the malls or beach.
We stayed here as a weekend getaway when my husband visited Muscat. It is not on the beach, but it has all of the other amenities, and at a fair price. There is a nice pool and patio with a tiki hut. There is an excellent dining room that serves a top breakfast buffet indoors or outdoors. We upgraded to business class for an additional 33 Ryials per night, and the buffet was included in our upgrade. With the upgrade we had unlimited drinks in the business lounge and free happy hour wine or beer from 6-8. The upgrade was a very good bargain for us, as a soda alone can be expensive at a resort. There was a lot of people staying there and it made for good fun to mix and mingle. It is also within walking distance to other restaurants and shops. There is also a very large gym with sauna on site. You can get other services such as facials and beauty treatments as well. The staff was more than accommodating to our every need. Anything we needed was readily available. As for the room, very clean and pleasing to the eye. The phone to the lobby didn't work and I felt like it should be removed if they are no longer using it. There was also a useless wall phone in the bathroom that kept falling off the hook. I would have been happier with a pillow top mattress and fluffier pillows, but I still slept fairly well. For a city location, I recommend this hotel. It's good fun, lots of people go there and you will have everything you need at a fair price.
Comment from Hotel Management
Jan 23, 2017 by Mohamad Yassine, Hotel Management
Dear Leigh, Thank you for the great review. We are glad to know that you enjoyed your stay with us and we appreciate all your feedback. We hope we get the chance to host you again whenever your travels bring you back to Muscat. Mohamad Yassine General Manager
5 out of 5
by Brad

Comfortable stay in the heart of Muscat

Posted Dec 31, 2016 on Hotels
Stayed two nights in two different rooms. First room, first night had a couple of very minor issues with the bathroom so we were promptly upgraded to a business suite.
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Dear Brad, Thank you for the review. We are delighted to know that you had a comfortable stay with us and we hope to host you again whenever your travels bring you back to Muscat. Mohamad Yassine General Manager
3 out of 5
by A verified traveler

Average hotel, excellent staff

Posted Dec 12, 2016 on Hotels
Hotel in average condition, room is not modern and very noisy. Hotel food is awful. But the pool area is nice. Staff is very helpful and warm.
Comment from Hotel Management
Dec 16, 2016 by General Manager, Hotel Management
Thank you for your comments. We appreciate your feedback as it helps us to improve and rectify any flaws in our operation, in the hope that we can meet or exceed your expectations in the future
5 out of 5
by A verified traveler

Posted Dec 12, 2016 on Hotels
Comment from Hotel Management
Dec 16, 2016 by General Manager, Hotel Management
Thank you for the excellent score