Ratings based on 184 Verified Reviews

4.1 out of 5
79% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Doha, Qatar

Weekend in Oman

Posted Feb 25, 2018
Pros: Staff were friendly. Nice buffet breakfast.
Cons: Business Lounge could use with a lot of improvements; from food to drink to operating hours.
Location: Nothing really close. Needed taxis to get anywhere interesting.
Booked a Business Class Room with access to the Business Lounge. Very disappointing. Was supposed to open at 6:30 a.m. I tried to get in to have my morning coffee, but there was no access. Finally opened at 9:00 a.m.
Comment from Hotel Management
Feb 25, 2018 by General, Hotel Management
Dear John, Thank you for the review and comments. We appreciate your feedback as it helps us to rectify any flaws in our operation. Hoping we will be of better service to you on your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great place to start a holiday in Oman

Posted Feb 18, 2018
Pros: Bar area around the pool.
We flew in and had two nights here as our base for Muscat. The pool area is small but clean and plenty of sun loungers. It was lovely to get off the night flight, arrive and crash for the first afternoon in Oman. We knew that the pool was next to a main flyover and you could hear traffic noise but it was less obtrusive than I had thought it might be. The bar pool area was shady and good for an evening drink and had a pleasant atmosphere. Taxi's were readily available to drive to the main tourist sites. The food at the hotel was fine, expensive compared to eating over the road at the two restaurants nearby, just tricky crossing the highway to get to them. The staff were all really charming and helpful.
Comment from Hotel Management
Feb 22, 2018 by General Manager, Hotel Management
Thank you for the great review and feedback. We are happy to know that you enjoyed your holiday in Oman and we hope to host you again in the near future.
1 out of 5
by A verified traveler from Bahrain

Worst front office staff.,

Posted Jan 22, 2018
Cons: Check in should be 24 hours from any given time. We travel based on the flight availability and not on check in times of the hotel.
Very disappointed with the front office staff who didn't allow me to check in stating that all rooms are booked and offer immediate room on higher price.
Comment from Hotel Management
Jan 24, 2018 by General Manager, Hotel Management
Dear Vijayan, Thank you for the review. We are sorry that we could not meet your early check-in expectation at no charge. We try our level best to accommodate such requests, however when hotels are busy it becomes quite difficult to offer check-in as early as 4:00 am at no additional cost, especially when the room type booked is not available at that time. That is why our check-in and check-out time are clearly indicated on all booking sites, to avoid any misunderstandings or disappointments. We thank you for your feedback and we hope to be of more service to you in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Fabulous staff. Extremely helpful

Posted Jan 21, 2018
Reception staff sorted out taxis and payment when I had no cash.
Comment from Hotel Management
Jan 22, 2018 by General Manager, Hotel Management
Dear Gavin, Thank you for the review and great comment about our team members. We hope to see you again on your next visit to Muscat.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Excellent hotel in Muscat

Posted Jan 4, 2018
Pros: Friendly staff, excellent facilities, good breakfasts, outstanding Christmas day brunch buffet.
Cons: N/A
Location: In the centre of town. Not too far from the airport, convenient for sightseeing in Muscat.
Really enjoyed the stay. The staff were helpful, friendly and efficient. The facilities were good and the breakfast buffet was excellent.
Comment from Hotel Management
Jan 7, 2018 by General Manager, Hotel Management
Dear Hank, Thank you for the excellent score and review. We are happy to know that you enjoyed your stay and Christmas brunch with us, and we hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel but problematic check in

Posted Dec 26, 2017
On Expedia we'd booked and paid for a room for three adults. When we got to the hotel they informed us we'd have to pay extra for a third bed, which had not been clear at the time of booking. When we questioned what we'd therefore paid for re a room for three people, they just kept repeating that the extra bed was chargeable, until it became objectively laughable that they were expecting three adults to sleep in two twin beds, at which point they gave in. A shame because it was a stressful start to our stay.
Comment from Hotel Management
Jan 7, 2018 by General Manager, Hotel Management
Dear Helen Thank you for the review. We are sorry for the inconvenience caused to you during check-in. We will ensure that the charges for extra bed are more prominently displayed on our Expedia page.
4 out of 5
by michel

Posted Nov 21, 2017 on Hotels
Comment from Hotel Management
Nov 27, 2017 by Nadine, Hotel Management
Thank you for the rating
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

First Choice in Muscat

Posted Nov 13, 2017 on Orbitz
Great hotel with all the perks you would expect. Restaurants were perfect and the pool was great. Recommend contacting the hotel before hand to arrange transportation. They have better rates than the airport taxis. Staff was very attentive and helpful.
Comment from Hotel Management
Nov 16, 2017 by General Manager, Hotel Management
Dear Rob, Thank you for the great score and comments. We are delighted to see that you enjoyed our hotel's services and facilities, and we thank you for the special mention of our staff. We look forward to host you again on your next trip to Muscat.
5 out of 5
by Gareth

Posted Nov 7, 2017 on Hotels
Comment from Hotel Management
Nov 9, 2017 by Nadine, Hotel Management
Thank you for the excellent score. Much appreciated!
5 out of 5
by Charm

Posted Nov 5, 2017 on Hotels
My husband and I came from England and my son,his wife and their 7 year old son joined us from Kuwait. I chose the hotel because I liked the look of the swimming pool. I was not disappointed and the rest of the hotel was lovely too, especially breakfast
Comment from Hotel Management
Nov 9, 2017 by Nadine, Hotel Management
Dear Charm, Thank you for the excellent score. We are happy to know that you and your family enjoyed your stay with us and we look forward to welcome you back in the near future. Tobias Ammon General Manager