Ratings based on 804 Verified Reviews

3.9 out of 5
79% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Surprising find.

Posted Sep 19, 2017
Attentive staff. Great location. Inexpensive when compared to others. Clean and ample rooms.
Comment from Hotel Management
Sep 20, 2017 by Christi Walden, Hotel Management
We are so glad that you enjoyed your stay. Thank you
2 out of 5
by A verified traveler from charleston, SC

Posted Aug 26, 2017
No hot water in the am and when I told the front desk the guy wasn't pretty much unhelpful and unsympathetic. Great location and overall an ok hotel but it just wasn't our best Aloft experience. Quite disappointed by the experience and moreso by the unhelpful guy we encountered.
Comment from Hotel Management
Sep 8, 2017 by Christi , Hotel Management
We never want to hear of our guest's not feeling like they are taken care of during their stay. Our goal is to have a home away from home here at the Aloft. I am sorry we fell short during your recent stay. Please next time you are in town give us another chance to make you feel at home. Thank you for your feedback and see you next time.
5 out of 5
Recommended
for Everyone
by A verified traveler from Knoxville, TN

Super nice!

Posted Aug 19, 2017
Very friendly and helpful but not over bearing. Nice and quite rooms. Good food. I would definitely stay again.
Comment from Hotel Management
Aug 26, 2017 by Christi, Hotel Management
Thank you for staying with us!!!
3 out of 5
by A verified traveler

Hotel was just ok

Posted Jul 4, 2017
Limited sports channels ... No golf.........;;;;;;;;;;;;;;;;
Comment from Hotel Management
Jul 5, 2017 by Christi Walden, Hotel Management
Thank you for staying with us!!
4 out of 5
by A verified traveler

Posted Jun 26, 2017 on Hotels
Comment from Hotel Management
Jul 3, 2017
Thank you so much for staying with us!!!
3 out of 5
by A verified traveler

Posted Jun 26, 2017 on Hotels
Comment from Hotel Management
Jul 5, 2017
Thank you for staying with us!
1 out of 5
by A verified traveler

Dirty

Posted Jun 26, 2017
Pros: location
Cons: Hotel administration and cleanliness
Credit card was charged twice for a 4 night stay and hotel was unable to resolve until the last day. Upon check out, the hotel clerk was very rude regarding resolution of the double charges, reluctantly proving hotel management contact information.
Comment from Hotel Management
Jul 3, 2017 by Christi Walden, Hotel Management
We will take care of directly thank you for your feed back!
4 out of 5
by A verified traveler

Posted Jun 21, 2017 on Hotels
Great hotel
Comment from Hotel Management
Jul 3, 2017
Thank you for staying with us!!!
5 out of 5
by shari

Posted Jun 15, 2017 on Hotels
Comment from Hotel Management
Jun 19, 2017
Thank you!!
3 out of 5
by Bob

Nashville

Posted Jun 8, 2017 on Hotels
parking, Wifi, Shower were all service issues. Overall they took care of comncerns
Comment from Hotel Management
Jun 12, 2017
Thank you for your review and hope to have you back in Nashville soon! Cheers, Hugh W Harvey Front Office Supervisor Aloft Nashville West End