Ratings based on 791 Verified Reviews

3.9 out of 5
79% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Hotel was just ok

Posted Jul 4, 2017
Limited sports channels ... No golf.........;;;;;;;;;;;;;;;;
Comment from Hotel Management
Jul 5, 2017 by Christi Walden, Hotel Management
Thank you for staying with us!!
1 out of 5
by A verified traveler

Dirty

Posted Jun 26, 2017
Pros: location
Cons: Hotel administration and cleanliness
Credit card was charged twice for a 4 night stay and hotel was unable to resolve until the last day. Upon check out, the hotel clerk was very rude regarding resolution of the double charges, reluctantly proving hotel management contact information.
Comment from Hotel Management
Jul 3, 2017 by Christi Walden, Hotel Management
We will take care of directly thank you for your feed back!
3 out of 5
Recommended
for Everyone
by A verified traveler

Overall experience

Posted Jun 6, 2017
Location was great for what we wanted and The Row restaurant was in walking distance. Excellent The staff was superior. Hotel was old and in need of a little TLC.
Comment from Hotel Management
Jun 6, 2017 by Manager, Hotel Management
Thank you for your review. Please know we will be enhancing our guest rooms in the Fall of this year. We hope you will return to experience our new product.
3 out of 5
by A verified traveler

Good location close to Music Row.

Posted May 25, 2017
Nice front desk staff. Kind of a hotel for college age people. Lacks sophistication for high end business traveler.
Comment from Hotel Management
Jun 7, 2017 by Christi Walden, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 1, 2017
Very nice. Close to everything. Friendly staff. Shower was awesome.
Comment from Hotel Management
Jun 7, 2017 by Christi Walden, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by Tracie

Posted Apr 27, 2017 on Hotels
Loved everything about the hotel! Food and drinks in the cafe were overpriced and really wish they would have had a pool, but aside from that all was good :)
Comment from Hotel Management
Jun 12, 2017
Thank you for taking the time share your experience at our hotel. We hope come back to Nashville soon! Cheers, Hugh Harvey Front Office Supervisor Aloft Nashville West End
3 out of 5
by A verified traveler from Scott

Very old hotel with poor renovation

Posted Apr 27, 2017
The plumbing had big problems, renovations to the hotel were very poor. Staff was nice and hotel was clean, but not at all what I expected from an Aloft property.
Comment from Hotel Management
Jun 7, 2017 by Christi Walden, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Great Place

Posted Apr 25, 2017
Pros: The staff
Cons: The ADA shower
Location: Lots of places to walk to
We really enjoyed this hotel and the staff was very friendly and helpful! We were in a ADA room - the hotel was full that weekend and we didn't mind it. The rooms there (including our friends) were HUGE and clean. My shower did look like there was some mildew growing in the corners. The shower was set up for a wheel chair and the water from the shower just flows out on to the bathroom floor. It really is not in walking distance to downtown Nashville but there are some great places near by. It is a quick and cheap UBER ride into town.
Comment from Hotel Management
Jun 7, 2017 by Christi Walden, Hotel Management
Thanks for staying with us. We appreciate your feedback!
2 out of 5
by A verified traveler from Miami, FL

Great staff, old facilities

Posted Apr 25, 2017
The hotel looked nice by the outside, but their attempt to make this building a hotel didn't work. There was poor lighting, which may be why they couldn't see that my comforter was dirty and no one changed my sheets. Surprised Starwood hasn't done something about it.
Comment from Hotel Management
Jun 7, 2017 by Christi Walden, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Shreveport, LA

Beautiful and very modern

Posted Apr 18, 2017
The atmosphere of the hotel was amazing. Live music, bar, pool tables, great views of Nashville, and a wonderful staff. I plan to stay at this hotel every time I visit Nashville in the future. This is a really great property for young adults.
Comment from Hotel Management
Jun 7, 2017 by Christi Walden, Hotel Management
Thanks for staying with us. We appreciate your feedback!