Ratings based on 989 Verified Reviews

4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Muscle Shoals alabama

Great hotel close to the action

Posted Oct 3, 2017
I don't understand some of the reviews for this hotel. Yes elevators are bad but in my opinion I thought it was perfect. Close to the action. Free shuttle to lower Broadway, free happy hour, and free breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler from victoria bc

Hotel excellance

Posted Oct 2, 2017
Excellent hotel and staff. Will stay again. Great shuttle. Fabulous breaky.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Nice hotel and great location

Posted Sep 28, 2017
Pros: Conveniently located and within walking distance to restaurants and bars.
Cons: Comfort of the beds.
Location: Nightlife and many eating places.
Very nice hotel and in a great location. Convenient to several nice restaurants and Vanderbilt University.
4 out of 5
Recommended
for Everyone
by A verified traveler from queensbury, ny

Great location!

Posted Sep 26, 2017
Pros: Convenient!
Cons: Update to the room
Location: Fantastic location! Took many tours right from the hotel.
The location was excellent. Our elevator on our floor did not work most of the time, but there was an elevator we could substitute. The room was very clean, but older. Iris, the front desk clerk was very helpful and pleasant.
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable and roomy

Posted Sep 21, 2017
Pros: Rooms great, breakfast great, free wine early evening, relaxing.
Hotel facilities great, room spacious, breakfast excellent with a good choice, but finishes 9:30 sharp. A walk to downtown of about 20 mins but uber cheap.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, great service

Posted Sep 18, 2017
Stayed for a week in September. Really pleased with our stay. Superb rooms, great choice at breakfast, regular shuttle to downtown and free beer between 530 and 730! Hotel staff were fab. 10/10 stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, Ohio

Convenient

Posted Sep 11, 2017
Pros: The staff was kind and helpful. The atrium, where breakfast was set up, was spacious. Liked having a suite to spread out.
Cons: It was a little too cold in the public areas.
Location: Quiet location, but walking distance to restaurants. The shuttle will take you within a 2 mile radius.
It was very quick to check in. Staff was helpful regarding the shuttle, tours, and the business center. Breakfast was great with cooked to order omelets and several choices. The manager's reception was nice after a busy day touring.
1 out of 5
by A verified traveler from Naples,Fl

Not up to standards, avoid !

Posted Aug 27, 2017
Pros: Staff
Cons: Entire hotel needs refurbishing, top to bottom. Embassy / Hilton should take their name off of this place.
I have stayed at many Embassy Suite Hotels and many other Hilton branded hotels, this was by far the worst . This hotel is simply worn out and is at least 10 years past needing a complete remodeling. Rugs are moldy smelling, furniture is at least 30 years old and worn out, elevators are banged up, dirty, and break down constantly. The restaurant in the hotel on what was possibly the busiest night of the year (weekend of eclipse ) had only one person on duty in the dining room ! That person had to act as hostess, bartender, waitress and busboy. There was no management on duty at the restaurant. When people complained to front desk they were told that the hotel had nothing to do with the restaurant. Otherwise the hotel staff was great, but the hotel is in a run down condition, Embassy Suites / Hilton should be ashamed !
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2017
nice and friendly staff, clean hotel, free happy hour
5 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati,Ohio

Wonderful experience

Posted Aug 17, 2017
Pros: Everything... Enjoyed sitting area front of hotel where many people met waiting for shuttle, cabs, etc.
Location: Within walking distance to main area of town and restaurants and bars nearby.
Great location with great amenities. The full breakfast and cocktail hour were better than expected. Used the shuttle service several times to the main center of town and back to hotel. Staff was friendly and helpful. Hoping to stay there again next year...