Ratings based on 977 Verified Reviews

4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable and roomy

Posted Sep 21, 2017
Pros: Rooms great, breakfast great, free wine early evening, relaxing.
Hotel facilities great, room spacious, breakfast excellent with a good choice, but finishes 9:30 sharp. A walk to downtown of about 20 mins but uber cheap.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, great service

Posted Sep 18, 2017
Stayed for a week in September. Really pleased with our stay. Superb rooms, great choice at breakfast, regular shuttle to downtown and free beer between 530 and 730! Hotel staff were fab. 10/10 stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, Ohio

Convenient

Posted Sep 11, 2017
Pros: The staff was kind and helpful. The atrium, where breakfast was set up, was spacious. Liked having a suite to spread out.
Cons: It was a little too cold in the public areas.
Location: Quiet location, but walking distance to restaurants. The shuttle will take you within a 2 mile radius.
It was very quick to check in. Staff was helpful regarding the shuttle, tours, and the business center. Breakfast was great with cooked to order omelets and several choices. The manager's reception was nice after a busy day touring.
1 out of 5
by A verified traveler from Naples,Fl

Not up to standards, avoid !

Posted Aug 27, 2017
Pros: Staff
Cons: Entire hotel needs refurbishing, top to bottom. Embassy / Hilton should take their name off of this place.
I have stayed at many Embassy Suite Hotels and many other Hilton branded hotels, this was by far the worst . This hotel is simply worn out and is at least 10 years past needing a complete remodeling. Rugs are moldy smelling, furniture is at least 30 years old and worn out, elevators are banged up, dirty, and break down constantly. The restaurant in the hotel on what was possibly the busiest night of the year (weekend of eclipse ) had only one person on duty in the dining room ! That person had to act as hostess, bartender, waitress and busboy. There was no management on duty at the restaurant. When people complained to front desk they were told that the hotel had nothing to do with the restaurant. Otherwise the hotel staff was great, but the hotel is in a run down condition, Embassy Suites / Hilton should be ashamed !
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2017
nice and friendly staff, clean hotel, free happy hour
5 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati,Ohio

Wonderful experience

Posted Aug 17, 2017
Pros: Everything... Enjoyed sitting area front of hotel where many people met waiting for shuttle, cabs, etc.
Location: Within walking distance to main area of town and restaurants and bars nearby.
Great location with great amenities. The full breakfast and cocktail hour were better than expected. Used the shuttle service several times to the main center of town and back to hotel. Staff was friendly and helpful. Hoping to stay there again next year...
3 out of 5
by A verified traveler

Posted Aug 9, 2017
Hotel clearly needs updating. Carpet had not been vacuumed adequately. Elevators were dirty. Working staff in the bar were high/drunk and had impaired small motor function.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sarnia, ON

Excellent Hotel

Posted Jul 31, 2017
Pros: Clean comfortable rooms, breakfast buffet inclusive.
Cons: Nothing negative to say
Location: buses stop at stop 11 just two minute walk down from hotel. Walking distance to all attractions, Belle Meade Planation 15 mins drive down Broadway
Friendly courteous staff, spacious room for family, comfortable and clean. Inclusive breakfast buffet, just excellent, offers a variety of everything. If you want something still within walking distance to downtown but don't want the downtown prices, this is the place to stay. We are a family of five and the two doubles with sofa bed option gave us what we needed. The breakfast buffet filled us up and got us off to a good start for the day. Highly recommend the hop on-hop off trolley passes, stop 11 just down from hotel takes you to everything Nashville has to offer. This hotel is highly recommended!
3 out of 5
by A verified traveler from Ohio

Dated

Posted Jul 2, 2017
Pros: Great staff.
Bathroom in need of desperate remodel. Quality of room didn't match the price.
5 out of 5
by Vicki L.

Posted Jun 22, 2017 on Hotels
Fabulous. Shuttle was wonderful. Staff outstanding: