Ratings based on 1,917 Verified Reviews

4.6 out of 5
93% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Jan 18, 2018
The hotel was nice and clean and the staff was nice, but it took nearly an hour to get food/drink that we ordered to the room. We ordered cheesecake through room service one night and paid over $12 for something that was clearly store-bought and likely from the frozen food section. Although there was a staff member always standing by the entrance, no one ever helped with my luggage. For the cost of the room (nearly $250 an hour), I expected more.
Comment from Hotel Management
Jan 22, 2018 by Julia D. , Hotel Management
Thank you for taking the time to leave us your valuable feedback. I apologize that your recent stay did not exceed expectations. I will pass along your feedback to the rest of our management staff. Please rest assured we are taking the appropriate measures to correct the issues you experience during your recent stay and it is our hope that you will give us the opportunity to better serve you in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very accommodating given my circumstances

Posted Jan 10, 2018
I had a terrible experience while booking through Expedia but the hotel was nice enough to allow accommodations
Comment from Hotel Management
Jan 10, 2018 by Julia D., Hotel Management
Your valuable feedback is much appreciated and we thank you for choosing to stay with us! I will pass along your review to our team and we thank you for commending our staff on their excellent service.
5 out of 5
Recommended
for Everyone
by A verified traveler from BRACKLEY BEACH

Wonderful location

Posted Dec 6, 2017
Great location. Local food nearby . Very helpful courteous staff. Rooms were more than expected . Very comfortable and updated . Convenient shuttles available .
Comment from Hotel Management
Jan 10, 2018 by Julia D. , Hotel Management
Your valuable feedback is much appreciated and we thank you for choosing to stay with us!
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, Pa

Cousin's weekend

Posted Dec 6, 2017
Pros: Modern, nice rooms, and very friendly staff with good accommodations
Cons: Not a thing
Location: Plenty of restaurants, Broadway with a ton of bars
The hotel was great, would've like to dine in the hotel restaurant but it was under construction but at least the bar was open!
Comment from Hotel Management
Jan 10, 2018 by Julia D. , Hotel Management
Your valuable feedback is much appreciated and we thank you for choosing to stay with us! We hope you have the opportunity to come try our new WestEnd Kitchen restaurant sometime soon.
3 out of 5
by A verified traveler

Bad choice.

Posted Dec 5, 2017
Beds were uncomfortable and the floor had almost no padding. The coffee service closed at 11 AM each day and to ask the bar for coffee took 40 minutes. Not really a hotel set up to be customer friendly.
Comment from Hotel Management
Jan 10, 2018 by Julia D. , Hotel Management
We apologize that you experienced such rare issues at our hotel. Typically we have coffee available for guests throughout the day at the bar and also have the coffee makers in the room that are consistency restocked by housekeeping. I will pass along your comments to our staff and we appreciate the time you took to share your review.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel under construction

Posted Dec 2, 2017
During our couples massage the workers must have come back from break and started working and ruined the second half of our massages
Comment from Hotel Management
Jan 10, 2018 by Julia D. , Hotel Management
Your valuable feedback is much appreciated and I deeply apologize that you experienced interruptions from our construction during your massage. We hope that despite the massage you enjoyed the rest of your experience with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from cape cod

Great Place to Enjoy Nashville

Posted Nov 27, 2017
Pros: Location and the vibe, plus the staff.
Jay and the entire staff are amazing, they know how to make you feel right at home. They take pride in their facility and EVERYONE is so friendly. Do yourself a favor and make this hotel your base of operation, you will be pleased you did.
Comment from Hotel Management
Jan 10, 2018 by Julia D. , Hotel Management
Your valuable feedback about Jay and our staff is much appreciated and we thank you for choosing to stay with us!
4 out of 5
by A verified traveler

Contemporary elegance

Posted Nov 21, 2017
Pros: gym, shuttle, nice bed and room
My daughter and I were in Nashville for just one night and glad we chose the Hutton! Quiet room, well appointed, nice amenities in the bath. My only 'complaint" was no coffee maker in the room. I saw a complimentary coffee stand when we checked in, but the next morning it was not there. Had to purchase coffee from their kiosk, not a problem but they only offered one small size. I like a lot of coffee! The hotel is under renovations and so was the restaurant, so maybe that was the issue. They offer a shuttle which we took to the event we were attending. Nice touch. Great gym in a relatively small area - nice equipment and free weights. Highly recommend this hotel and look forward to coming back when the renovations are complete.
Comment from Hotel Management
Jan 10, 2018 by Julia D. , Hotel Management
Your valuable feedback is much appreciated and we thank you for choosing to stay with us!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location away from downtown

Posted Nov 11, 2017
Pros: Rooms newly renovated
Location: Not a lot close by. Definitely a walk to get to restaurants and bars
Enjoyed the hotel but was going under renovation. So no restaurant or bar. Staff made a great effort to accommodate anyway.
Comment from Hotel Management
Jan 10, 2018 by Julia D. , Hotel Management
We appreciate your review and thank you for being our guest!
3 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel staff

Posted Nov 6, 2017
I'll start by saying The hotel staff was excellent, friendly, courteous, helpful from check in to check out.they all should be commended for their work.. Now, I wasn't pleased that we weren't notified about renovations, construction at the hotel in the lobby, restaurant, Bar. For the price, wasn't worth the inconveniences. The noises painter's working in the lobby, , smell of Paint, limited lobby seating. The compliment Continental Breakfast wasn't anything, other breakfast items were offered for a price., It all should of been complimentary for guests putting up with the construction..At least the hotel could offer Plant based milk for those who don't use dairy. I would recommend to update the hotel site on Expedia that the 24 hour Airport shuttle is no longer available, Thank God for UBER. I would recommend this hotel when renovation construction is completed