Ratings based on 744 Verified Reviews

2.1 out of 5
24% of guests recommend
2.3 Room cleanliness
2.6 Service & staff
2.3 Room comfort
1.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from michigan

Dangerous side of town people in parking lot

Posted Jul 26, 2017
Shaky old elevator Outdated broken furniture dirty ironing board moldy shower curtain hair in shower broken light switch dried blood on sheets that havent been changed unfriendly staff rude manager told to leave if needed extra pillows dirty floor old television no Wi-Fi poor reception on tv no blankets broken curtain rod no amenities cloudy pool not taken care of run down staff bra showing no housekeepers in sight for whole stay never been talked to and treated so badly found condoms in drawer
1 out of 5
by A verified traveler

smell looked clean mattresses really bad

Posted Jul 22, 2017
Very bad place is not clean the place does look really bad smell it's really old and is not clean
1 out of 5
by A verified traveler from Detroit

Soooo much wrong with this hotel

Posted Jul 21, 2017
Pros: The room had new drapes...it was a short drive from Michigan's Adventure...not really anything else positive to say.
Cons: Well, clean the rooms for one thing. Remove dishonest claims of free breakfast and wi-fi. Coordinate a MUCH lower price for realistic expectation.
Location: Lake Michigan and Michigan Adventure are close. Grand Haven is a short drive.
Falsely advertises continental breakfast, free wifi, and that the room sleeps 5 Non-smoking room + reeked of cigarettes + non-functioning windows = no fresh air Heater smelled like there was a fire inside it, so we didn't use it Sticky stuff in carpet (ICK!!) Stains, burns, and damage EVERYWHERE--carpet, walls, ceiling, furniture, toilet tank & seat The "clean" bathmat was dirty Used washcloth hanging on the shower bar Toilet had black mold around the waterline Debris on floor behind toilet & inside the furniture drawers (including bandaid & other injury/bodily fluid potential items) Chicken salad left in the fridge No: security bar on the door phone in the room entry light, extra (or ANY) blankets - just sheets & false comforter at foot of bed 4 very thin pillows Ashes on the floor under the table Huge, open cracks in the bathroom ceiling TV was worthless Very poor sound insulation. I woke up twice from noisy people---and I sleep through everything A room for 5 had two bath towels When we arrived, a couple was at the desk complaining their room was unacceptable Decor in halls was old and run down Housekeeping waited about 5 seconds between knocking and trying to open our door.
1 out of 5
by A verified traveler from Columbus Ohio

Checked in saw the room and checked.

Posted Jul 19, 2017
Checked in checked out. Room was horrible. Curtain were ripped. Stains on the bedding and the floor. Room smelled. Not a nice area.
1 out of 5
by A verified traveler from ?

Old, out dated, & not clean!

Posted Jul 18, 2017
Didn't stay there, the place was out dated. Had a smell in the hallways, and the elevator... The room had a nasty smell, and the air conditioning was broke, and didn't work to well.. The bathroom wasn't clean, had hair in the tub, floor wasn't clean..
2 out of 5
by A verified traveler from Detroit, MI

Disapointed

Posted Jul 13, 2017
Pros: Easy to find
Cons: Needs renovations, new towels, new bedding, new furniture
Location: Close to restaurants
Old building that needs renovations. No matress pad, sheets placed directly on the matress. Non smoking room smells like smoke.
2 out of 5
by A verified traveler

Posted Jul 8, 2017
Bare minimum in room. Two lamps next to the bed but only one outlet.
1 out of 5
by A verified traveler from NOLA

BED BUGS and Managers who shift the blame.

Posted Jul 7, 2017
Pros: NOTHING
Cons: EVERYTHING
Location: Muskegon sucks.
Absolutely the WORST hotel I have ever stayed at. The hand towels were stained with urine, the shampoo was half used, there wasn't any toilet paper in the room, the "down" button on BOTH the elevators were broken, the pool was closed for maintenance, the hallways smelled of cigarettes (that is until they sprayed airscent to mask it) the bathtub filled up and wouldn't drain, the bathroom was falling apart, the carpet was stained, and the water tasted awful, which could have been a Muskegon problem. Management blamed the fact that the towels were stained on the housekeeping stating that "we don't know what they do" and shrugged off the other complaints acting as if it wasn't his job to help.
1 out of 5
by A verified traveler

Posted Jul 6, 2017
Sheets were yellow and wrinkled.would never stay in this hotel again
1 out of 5
by A verified traveler

Terrible hotel, flight rooms

Posted Jul 6, 2017
Unclean rooms, bedbugs, manager was NOT friendly, super understaffed, never got room cleaned when checked in.