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Reviews of Comfort Inn Whitehall near Michigan's Adventure

2.5 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 375 out of 902 reviews" "
Rating 8 - Good. 302 out of 902 reviews" "
Rating 6 - Okay. 142 out of 902 reviews" "
Rating 4 - Poor. 49 out of 902 reviews" "
Rating 2 - Terrible. 34 out of 902 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony, Cushing

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were comfortable and the staff was very helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfort inn never disappoints, from the friendly staff, to clean comfortable rooms, with the yummy breakfast and clean pool in between! Will always recommend cannot wait to return!
Stayed 2 nights in Apr 2024

8/10 Good

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
It is clise to where i need to go.
Stayed 1 night in Mar 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Zaid

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The heat didn’t work I had to sleep in my car. The only thing I did was take a shower in the bathroom. And use the bathroom Worst experience of my life.
Stayed 1 night in Mar 2024

10/10 Excellent

Ronald

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were great to us
Stayed 1 night in Feb 2024

10/10 Excellent

Gregory

Liked: Amenities, property conditions & facilities
We love the convenience of everything also staff very friendly. We have stayed here times before
Stayed 1 night in Feb 2024

10/10 Excellent

Albert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Muhammad

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Srdjan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean. All the staff was super helpful and nice.
Stayed 1 night in Dec 2023

2/10 Terrible

Levi

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Brian

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Basic hotel...no frills. Perfect if you don't plan to spend a lot of time in the room.
Stayed 3 nights in Nov 2023

10/10 Excellent

Sylvia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was exceptionally friendly and the new pool deck looks amazing!
Stayed 2 nights in Nov 2023
Response from Sincerely, Susan Syswerda, General Manager on Nov 29, 2023
I Thank you so much for giving kudos to our gang, I will gladly pass them along. Hopefully you will get a chance to come back and visit again soon! In the meantime, please travel safely, and enjoy the Christmas Season!Blessings to you and yours

10/10 Excellent

sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sincerely, Susan Syswerda, General Manager on Nov 29, 2023
Thank you so very much for taking your valuable time to complete our survey regarding your recent stay at Comfort Inn Whitehall near Michigan's Adventure. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will gladly be shared with our team. It will certainly serve as encouragement. We are always striving to do better. We want to continuously improve quality of our customer service so that our guests will feel completely at home. Again, I appreciate your kind words, and I will gladly pass them along. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Susan SyswerdaGeneral ManagerComfort Inn Whitehall near Michigan's Adventure231-893-4833

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed at hotel several times. Desk agents always friendly.
Stayed 1 night in Nov 2023
Response from Susan Syswerda, General Manager on Nov 29, 2023
Good afternoon Cynthia! Thank you for your kind words! I will be sure to pass them along to our crew. Who doesn't appreciate being recognized for doing a great job? Thank you again for sharing your experience!

8/10 Good

Carrie

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Please
It was an ok stay besides the bugs crawling the walls everything was good
Stayed 2 nights in Nov 2023
Response from Susan Syswerda, General Manager on Nov 14, 2023
Good Morning, Could you please call me at your earliest convenience? I don't have any info to contact you. This assuredly is one of the items that I expect to hear about while you are still here? I would appreciate as many details as possible, we take these circumstances seriously.

10/10 Excellent

Beth

Stayed 1 night in Nov 2023
Response from Sincerely, Susan Syswerda, General Manager on Nov 29, 2023
Thank you so very much Beth!What a great compliment, I will gladly pass along your kind words to the gang!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
good location and well maintained
Stayed 3 nights in Oct 2023

10/10 Excellent

Susan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and property were very clean. Staff was great!
Response from Susan Syswerda, General Manager on Dec 15, 2023
Good Afternoon Susan, I love your name. LOLIm glad you enjoyed your visit, and I hope that you have great Holidays, and that you get a chance to come see us again.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Susan Syswerda, General Manager on Dec 15, 2023
I'm so thankful that you enjoyed your stay with us. I hope you travel safely and have wonderful Holidays!

8/10 Good

Raymond

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Susan Syswerda, General Manager on Dec 15, 2023
Thank you for your review about your stay with us. I hope you will come back to see us again soon!

10/10 Excellent

Kayla

Stayed 1 night in Oct 2023

10/10 Excellent

Makeba

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Susan Syswerda, General Manager on Dec 15, 2023
I'm so glad to hear that you enjoyed your visit with us. Have wonderful Holidays! I hope you get a chance to come back to see us the next time that you're in the area. Please travel safely.

8/10 Good

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that it was clean and quiet, good breakfast, too.
Stayed 2 nights in Oct 2023
Response from Susan Syswerda, General Manager on Dec 15, 2023
Im so glad to hear that you enjoyed your visit!Come see us again, we would love to have you back!

8/10 Good

Jennifer

Traveled with family
Liked: Staff & service
Basic hotel
For the price of the hotel, you get what you get. The staff were amazing and super friendly. But, the hotel is run down and not as clean as I would have liked.
Stayed 1 night in Sep 2023
Response from Susan Syswerda, General Manager on Nov 29, 2023
Good afternoon Jennifer,I really appreciate you sharing your feedback about the condition of your room with me. We are working on getting things back to what our guests deserve, nothing but the best. I hope you will come back to see us again. Also, I appreciate you recognizing the staff for their part in how much you enjoyed your stay. They really do make the difference, We are blessed,

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and easy. Staff was knowledgeable of the area. Everything was great
Stayed 1 night in Oct 2023
Response from Susan Syswerda, General Manager on Nov 29, 2023
Good Afternoon Nicole,Thank you for your great rating about your most recent visit with us. Come back to see us again soon!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over nighter
Just an over night stay. Super friendly staff. Great breakfast options. Clean but mold in corners of shower
Stayed 1 night in Oct 2023
Response from Sincerely, Susan Syswerda, General Manager on Nov 29, 2023
Great afternoon Nancy and I am so glad to hear that you enjoyed your stay with us! Thank you for sharing your kind words, I will gladly pass them along :-)

10/10 Excellent

Laura

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Sincerely, Susan Syswerda, General Manager on Nov 29, 2023
Good afternoon Laura, Thank you so much for sharing your great rating about your most recent stay with us. Hopefully you will get a chance to come back and see us again soon. In the mean time, travel safely and enjoy your Christmas season.

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Happy Customer
Very friendly staff. Breakfast was great. Never disappointed in Comfort Inn.
Stayed 3 nights in Oct 2023
Response from Sincerely, Susan Syswerda, General Manager on Nov 29, 2023
Good afternoon Mike, Thank you so very much for taking your valuable time to complete our survey regarding your recent stay at Comfort Inn Whitehall. We really appreciate and value your feedback. Your compliments will gladly be shared with our team. It will certainly serve as encouragement. We are always striving to do better. We want to continuously improve quality of our customer service so that our guests will feel completely at home. Again, I appreciate your kind words, and I will gladly pass them along. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Susan Syswerda, General ManagerComfort Inn Whitehall

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 2 nights in Oct 2023
Response from Sincerely, Susan Syswerda, General Manager on Nov 29, 2023
Thank you Brian, for your compliment s about your recent visit with us. Please travel safely and enjoy your Holiday!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sincerely, Susan Syswerda, General Manager on Nov 29, 2023
Good afternoon Angela and Thank you so much for sharing your experience on your most recent visit! Hopefully you will get a chance to come see us again. Please travel safe and have a WONDERFUL Christmas season!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We came from Connecticut for a high school class reunion and stayed for two days. It was a very nice stay.
Stayed 2 nights in Sep 2023

6/10 Okay

Matthew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Outdated, but friendly front desk staff
The woman that checked us in was super friendly and very professional. She went out of her way to let us know where we should park and what doors were closest to our room. Our room was pretty outdated and the bed was not comfortable at all. There was a dirty wash cloth that was left hanging on the shower curtain rod from the previous people that stayed. Other than that it was clean. The TV kept glitching in and out. Definitely expected more for over $250/night. Not sure that I would choose this hotel again.
Stayed 1 night in Sep 2023

10/10 Excellent

Aram

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was all great! People at front desk were very friendly, helpful, professional and proactive. All of them! Thank you team, it was short stay but great. We will be back!
Stayed 2 nights in Sep 2023

10/10 Excellent

Kendal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Alonzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly
Fabulous
Stayed 1 night in Sep 2023

10/10 Excellent

jim

Stayed 1 night in Sep 2023

10/10 Excellent

jim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Sep 2023

6/10 Okay

Austin

Stayed 1 night in Sep 2023

6/10 Okay

Anneke

Liked: Staff & service
Disliked: Cleanliness
The room was a little dirty, mostly the bathroom.
Stayed 1 night in Aug 2023

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Manager at check in was very polite and helpful. Room was large and clean and comfortable. It took a while for the water in the bath to get hot but it finally did. Overall we were pleased.
Stayed 1 night in Aug 2023

4/10 Poor

Tim, Chardon

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Was disappointed in this hotel. Run down, rooms kind of stink. Windows are sealed shut. Super poor lighting in rooms.
Stayed 1 night in Aug 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to michigan adventure. Even when busy with a ton of kids it was quiet after 10:00 pm. Would highly recommend if you want to have a short drive to the amusement park.
Stayed 3 nights in Aug 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great.
Stayed 3 nights in Aug 2023

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Troy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and nice safe.
Stayed 1 night in Aug 2023

10/10 Excellent

Yamisse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 3 nights in Aug 2023

6/10 Okay

Rebecca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Breakfast Buffett was wonderful and staff was was very friendly. Location was convenient and close to Michigan Adventure. The room was hot and a/c was broken. The entire hotel was extremely warm, reception, breakfast area etc.
Stayed 3 nights in Aug 2023