Ratings based on 209 Verified Reviews

4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Kalkaska Mi.

Nice place. Good location.

Posted Jan 2, 2017
Good location close to shopping, restaurants, gas, airport. Overall it made for a good experience while visiting family for the Holidays. Really nice continental breakfast. I'm sure we will stay there again.
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Thank you for choosing the Fairfield Inn & Suites Muskegon-Norton Shores! I am so happy to hear that you enjoyed your stay with us. You are correct; the location is so convenient whether you are looking for a great spot for dinner, easy access to the expressway or a getaway to the mall for shopping. We look forward to seeing you next time you are in the area!
4 out of 5
Recommended
for Everyone
by A verified traveler

No title

Posted Dec 22, 2016
Not not happy that the wifi was an unsecured network
Comment from Hotel Management
Dec 26, 2016 by General Manager, Hotel Management
Thank you for sharing your feedback. We are glad to hear you were able to relax and enjoy your time. We hope to see you again next time you're in the area. Thank You!
5 out of 5
Recommended
for Everyone
by A verified traveler

Fairfield Muskegon ,thank you

Posted Dec 3, 2016
Beautiful hotel quick check-in and out. Breakfast decent, especially when you're on the go .Black Friday. Only con mattress too firm...need pillow top:(
Comment from Hotel Management
Dec 7, 2016 by Keith Marr, Hotel Management
Thank you for taking the time to leave a review about your experience! I am happy to hear that you were able to get a quiet night's rest at our hotel. We look forward to seeing you next time you are in the area!
4 out of 5
Recommended
for Everyone
by A verified traveler from Southfield, United States of America

Nice hotel, close to shopping

Posted Nov 27, 2016
This hotel was very clean and is close to the shopping area of Muskegon. The hotel also provided a great hot breakfast (included with the reservation).
Comment from Hotel Management
Nov 30, 2016 by Keith Marr, Hotel Management
Thank you for taking the time to a review. I am pleased to hear that you found our location convenient. I am glad you had a chance to enjoy breakfast; I know a great breakfast always helps me get a jump start to my day! We hope to see you next time you are in the area, we will be sure to have a comfortable and clean room ready for you!
5 out of 5
by A verified traveler

clean

Posted Nov 22, 2016 on Hotels
very nice stay, friendly
Comment from Hotel Management
Nov 24, 2016 by General Manager, Hotel Management
Thank you for the positive review. We hope you enjoyed your stay!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, Stati Uniti d'America

customer visit

Posted Nov 16, 2016
Location convenient to customer I had to visit, fairly nice hotel, do not have restaurant in hotel and also walkway on the side of the road to walk to near by restaurant but pleasing place to stay
Comment from Hotel Management
Nov 24, 2016 by Keith Marr, Hotel Management
Dear Radomir, Thank you so very much for the kind words about our property here in Muskegon. We love to hear that our guests feel comfortable. We certainly understand what it is like to be away from home and really try to provide the amenities that you would get being at home. Hopefully, we will see you again in the future!
5 out of 5
by A verified traveler

convenient location, close to many stores.

Posted Nov 12, 2016 on Hotels
It was very nice. I asked for room on 2nd floor and not far from elevator. And got both.c
Comment from Hotel Management
Nov 13, 2016 by General Manager, Hotel Management
Thank you for sharing your feedback. We are glad to hear we were able to accommodate both of your guest requests. We hope to see you again next time you're in the area. Thank You!
4 out of 5
Recommended
for Everyone
by A verified traveler

Blah

Posted Oct 14, 2016
Nothing exciting here at Fairfield Muskegon. Average hotel. Staff were quiet not super friendly but not rude either. Room does not get a thorough cleaning after first night.
Comment from Hotel Management
Oct 17, 2016 by Assistant General Manager, Hotel Management
Thank you for taking the time to leave this feedback. I am so sorry that your stay was not as enjoyable as expected. I will be speaking to housekeeping about the issues you experienced during your first night stay, to ensure that is not an ongoing issue. We hope to see you next time you are in the area!
4 out of 5
by A verified traveler

Convenient and clean, wish hot tub was hot.

Posted Sep 19, 2016 on Hotels
Convenient location, clean and comfortable room and friendly service. Breakfast was tasty and breakfast area was kept clean and well stocked. Hotel was quiet even in room nearest elevator. Closet door in room needs repair, and shower lever was very difficult to lift. Otherwise, room was nice. Biggest complaint of trip - hot tub was not hot at all. It was baby bath temperature, if that.
Comment from Hotel Management
Sep 26, 2016 by General Manager, Hotel Management
Thank you for taking the time to leave this detailed review! I am so happy to hear that you had a great experience with our staff. Each staff member works incredibly hard to ensure our guests needs are met and expectations are exceeded. We hope to see you again next time your travels bring you to Muskegon!
4 out of 5
by A verified traveler

Posted Sep 12, 2016 on Hotels
Comment from Hotel Management
Sep 17, 2016 by General Manager, Hotel Management
Thank you for the four star review! We genuinely appreciate it.