Ratings based on 237 Verified Reviews

4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Muskegon, MI

Nice Hotel

Posted Jan 14, 2018
Hot tub not working. Beds are very small. Staff is very friendly.
Comment from Hotel Management
Jan 17, 2018 by General Manager, Hotel Management
Hello! Thank you so much for the review. I do apologize for the inconvenience of the hot tub and the sizes of the bed. We do appreciate the great comments about the friendly staff!
5 out of 5
Recommended
for Everyone
by A verified traveler from muskegon, mi

necessary but nice

Posted Nov 20, 2017
Pros: location and amenities
Cons: softer beds in some room and breakfast
Location: all the food and shopping you could think of
we are having some work done to our bathroom and are unable to use the shower so we came here for that purpose and loved it!
Comment from Hotel Management
Nov 27, 2017 by Keith Marr, Hotel Management
Thank you so much for taking the time to fill out our survey, they really mean a lot to the hotel and staff. It is so great to see you enjoyed your stay with us. Scores and comments like these show the staff that all of their hard work is paying off. I will be sure to share your survey with the rest of the staff, as I know it will bring a smile to their faces. Thank you again, have a great rest of the week.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 14, 2017
Great hotel. Would have liked a little more pressure when taking a shower!!!
Comment from Hotel Management
Nov 19, 2017 by Keith Marr, Hotel Management
Thank you for the great review! We truly appreciate the kind words regarding the hotel. I do apologize for the low water pressure you experienced. We hope to see you again next time your travels bring you to the area!
5 out of 5
Recommended
for Everyone
by A verified traveler from Oakland County Michigan

Close to shopping

Posted Nov 4, 2017
Staff were extremely pleasant. The room was comfortable enough for my guest who came to visit.
Comment from Hotel Management
Nov 19, 2017 by Keith Marr, Hotel Management
Thank you for the great review! We truly appreciate the kind words regarding the room and the staff. I am pleased to hear this was a convenient location for you while traveling. We hope to see you again next time your travels bring you to the area!
5 out of 5
Recommended
for Everyone
by A verified traveler from Detroit, MI

Posted Oct 30, 2017
Absolutely kind and accommodating staff. The continental breakfast is decked out with a ton of choices, including make your own waffles. Had a two double bed room, comfortable and clean beds, adjustable thermostat, free WiFi, a flat screen tv, mini fridge, and a microwave. They had a bed for the baby to sleep in on request at no extra cost. I was very interested in the jacuzzi and salt-water pool, but our stay was so short we missed out. Would stay again if I ever find myself back in Muskegon.
Comment from Hotel Management
Nov 19, 2017 by Keith Marr, Hotel Management
Thank you for taking the time to leave this detailed five star review! I am pleased to hear that you enjoyed that accommodations and that the hotel was conveniently located close to dining and shopping. I will be sure to pass along the kind words to the staff and we hope to host you again next time you are in the area!
3 out of 5
by Gregory

one employee can ruin the stay!

Posted Oct 12, 2017 on Hotels
all was great, less the interaction with Nick. Sad he ruined our stay.
Comment from Hotel Management
Oct 16, 2017
Thank you for choosing the Fairfield Inn and for taking the time to review your stay. I apologize that the interaction with Nick was not satisfactory during your visit. I have reviewed your comments with the appropriate staff and can assure you that steps have been taken to improve the breakfast service. Please feel free to call me directly if you have any additional feedback. We hope to have the opportunity to serve you again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean, modern, great staff!

Posted Oct 12, 2017
The hotel was clean and modern. The staff was very professional and helpful. The room was comfortable and what I would expect from this chain.
Comment from Hotel Management
Oct 16, 2017 by General Manager, Hotel Management
Thank you for the four star review! I am so happy to hear that you enjoyed your stay at the property and that the staff was friendly and helpful for you! We hope to host you next time you are in the area!
5 out of 5
by Warren R

Family wedding.

Posted Oct 2, 2017 on Hotels
Very nice stay in this motel.
Comment from Hotel Management
Oct 16, 2017
Thank you for your five star review! We appreciate the great comments about the property. We look forward to seeing you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from channahon

Affordable hotel

Posted Sep 28, 2017
Pros: price, quality
Cons: bed softness
We chose this hotel because it had high ratings and was more affordable than most in the area at this time of year. We have high standards, and this hotel did not disappoint. Everything was as expected. The room was very clean and was modern and updated. If I had one negative, and really, it's not a big deal, but the bed was a little harder than expected. But the room overall was great and we would stay here again.
Comment from Hotel Management
Oct 3, 2017 by Assistant General Manager, Hotel Management
Thank you for your review! We’re pleased that you enjoyed our property and your stay with us. Your comment that we are the nicest hotel that did not disappoint is truly flattering and we will continue to uphold the standards that have made us so. We look forward to the opportunity to host you again!
3 out of 5
by James

Cold Shower!

Posted Sep 18, 2017 on Hotels
Nice hotel and accommodations. However, the hot water in the shower did not work. It was a very cold start to my day.
Comment from Hotel Management
Oct 3, 2017
Thank you for taking the time to review our property. I apologize for the difficulties you had during your stay. If there is anything else you need during your future stay, please don't hesitate to contact me directly