Ratings based on 69 Verified Reviews

4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Kalkaska Mi.

Nice place. Good location.

Posted Jan 2, 2017
Good location close to shopping, restaurants, gas, airport. Overall it made for a good experience while visiting family for the Holidays. Really nice continental breakfast. I'm sure we will stay there again.
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Thank you for choosing the Fairfield Inn & Suites Muskegon-Norton Shores! I am so happy to hear that you enjoyed your stay with us. You are correct; the location is so convenient whether you are looking for a great spot for dinner, easy access to the expressway or a getaway to the mall for shopping. We look forward to seeing you next time you are in the area!
4 out of 5
Recommended
for Everyone
by A verified traveler

No title

Posted Dec 22, 2016
Not not happy that the wifi was an unsecured network
Comment from Hotel Management
Dec 26, 2016 by General Manager, Hotel Management
Thank you for sharing your feedback. We are glad to hear you were able to relax and enjoy your time. We hope to see you again next time you're in the area. Thank You!
5 out of 5
Recommended
for Everyone
by A verified traveler

Fairfield Muskegon ,thank you

Posted Dec 3, 2016
Beautiful hotel quick check-in and out. Breakfast decent, especially when you're on the go .Black Friday. Only con mattress too firm...need pillow top:(
Comment from Hotel Management
Dec 7, 2016 by Keith Marr, Hotel Management
Thank you for taking the time to leave a review about your experience! I am happy to hear that you were able to get a quiet night's rest at our hotel. We look forward to seeing you next time you are in the area!
4 out of 5
Recommended
for Everyone
by A verified traveler from Southfield, United States of America

Nice hotel, close to shopping

Posted Nov 27, 2016
This hotel was very clean and is close to the shopping area of Muskegon. The hotel also provided a great hot breakfast (included with the reservation).
Comment from Hotel Management
Nov 30, 2016 by Keith Marr, Hotel Management
Thank you for taking the time to a review. I am pleased to hear that you found our location convenient. I am glad you had a chance to enjoy breakfast; I know a great breakfast always helps me get a jump start to my day! We hope to see you next time you are in the area, we will be sure to have a comfortable and clean room ready for you!
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, Stati Uniti d'America

customer visit

Posted Nov 16, 2016
Location convenient to customer I had to visit, fairly nice hotel, do not have restaurant in hotel and also walkway on the side of the road to walk to near by restaurant but pleasing place to stay
Comment from Hotel Management
Nov 24, 2016 by Keith Marr, Hotel Management
Dear Radomir, Thank you so very much for the kind words about our property here in Muskegon. We love to hear that our guests feel comfortable. We certainly understand what it is like to be away from home and really try to provide the amenities that you would get being at home. Hopefully, we will see you again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Blah

Posted Oct 14, 2016
Nothing exciting here at Fairfield Muskegon. Average hotel. Staff were quiet not super friendly but not rude either. Room does not get a thorough cleaning after first night.
Comment from Hotel Management
Oct 17, 2016 by Assistant General Manager, Hotel Management
Thank you for taking the time to leave this feedback. I am so sorry that your stay was not as enjoyable as expected. I will be speaking to housekeeping about the issues you experienced during your first night stay, to ensure that is not an ongoing issue. We hope to see you next time you are in the area!
4 out of 5
Recommended
for Everyone
by A verified traveler

Grand Haven area

Posted Aug 1, 2016
Nice clean hotel convienently located, but a little pricey
Comment from Hotel Management
Aug 8, 2016 by General Manager, Hotel Management
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 10, 2016
Cons: I would like to receive my hotel reward points and stay credits when using Expedia.
Great staff - warm and friendly! Nice location and property well kept. Thanks Again!
Comment from Hotel Management
Apr 12, 2016 by Keith, Hotel Management
Thank you for the compliments about the staff, location, and our property! I am sorry, however, that you were unable to receive your Marriott reward points for your stay. Please come back and visit us soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Earth

Back to Norton Shores

Posted Feb 7, 2016
Pros: Locatio
Good sp[ot if you like to eat, a little noisy because of soccer tournament ,,,,,,,,,, but over all a good stay
Comment from Hotel Management
Feb 23, 2016 by Kassy, Hotel Management
I am glad that you enjoyed your recent stay at our hotel. You are correct that our location is great for going to restaurants near the hotel. We hope you will choose to stay with us again if your travels bring you back to Muskegon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Royal Oak

Supposed to have been 1 night .................

Posted Dec 30, 2015
Blizzard hit Dec 28 th........ luckily it was in the perfect spot .....Red Robin was right behind the hotel
Comment from Hotel Management
Jan 5, 2016 by Keith Marr, Hotel Management
Thank you for a great review! We appreciate your business and glad to hear that you were able to avoid the blizzard! Please come back and visit soon.