WOW! We had a fantastic stay, 10/10, from pickup at the airport to check-in at the hotel. We arrived around 10.30am and the staff at reception (Elizabeth and Irene) could not have been more helpful and so well mannered. We were allowed to check-in straight away and received a complimentary upgrade to a deluxe suite (room 51).
Once checked in we were given a tour of the grounds and facilities which were immaculately fresh, crisp and vibrant. We were then taken to our room overlooking the pool. The room was spotlessly clean with ample space and storage. The beds were one of the most comfortable beds I have ever slept in with great bedding. Air-conditioning worked a treat and the room maintain and ideal temperature. We had an issue with the shower where it completely flooded the bathroom every time you used it, we highlighted this to reception who were aware of the problem and could not apologize enough as it could not be repaired until October so offered us extra towels.
Now for the smaller things, the hotel is not a 15 min walk to the old port but rather 30 mins on a very dangerous road but the hotel does offer a transfer for €15 (one way). Additionally, if you wish to go to Super Paradise Beach the transfer cost from hotel is €40 (one way). I only saw one pool (that you can swim in) where it states it has 2 and a lazy river.
The above has not discouraged us and we will be returning for sure as the staff were all AMAZING as was the setting and atmosphere of the hotel.