First, the beds were harder than a rock, which left my back in agony every night for five nights. I had shooting pains up my back the entire duration of this trip. Second, the cleaning service did not leave us body wash, after turning over our room, and only left us with body cream and shampoo. I then had to walk down several flights of stairs everyday to request body wash from the front desk. Third, all three receptionists that I encountered were extremely unpleasant to interact with. In fact, I dreaded walking into the reception area. On my first day of checking in, I mentioned it was our anniversary and asked if the hotel could do something special to celebrate this special occasion. Alkistis never did anything special, which was a sheer disappointment. Furthermore, Anni who is the woman receptionist, and the two other male receptionists, almost made us miss our ferry to Naxos. On multiple occasions, I confirmed our departure and arranged for a complimentary shuttle service to depart and bring us to the Old Port. On numerous occasions, I was told everything was all set and that the driver would arrange for us to leave at 8:45am for our ferry service at 9:30am. 30 minutes prior to our ferry departing Old Port, the receptionists were confused about our shuttle service that they themselves arranged and confirmed. Because of this horrible fiasco, we almost missed our ferry service. Terrible communication and service on behalf of all three receptionists. DO NOT STAY HERE!