Old hotel in need of maintenance & better service
Posted Jul 17, 2016
This hotel has much potential as it's located right beside a quiet, almost private beach and good restaurant. However, it is in desperate need of better maintenance and service to customers. NOT a four star place! We stayed for five days in July and spent most of our time away from the resort. First you must know it is located on Kalafati beach which is 20 minutes from town - but the public bus only comes every 2 hours, taxis are rare, and the hotel claims to have a shuttle service however their bus is parked out of service. They will offer you a shuttle to ferry or airport for 20 euro per person each way - not 10 as listed on website. So they try pushing for you to get a car rental. We took the bus and rented an ATV. The pool is freezing cold salt water and with strong winds you can't even warm up in the sun - not relaxing at all. The beach is the better choice - however they charge you 17 euro a day even if you are a guest at the hotel. The room was like 2 star place - little amenities, hard small beds, ripped towels, stained sheets, bad drainage, ant infestation and our room didn't get cleaned for first 2 days until we complained. Breakfast was average - warm and cold food. Front desk staff was aloof - didn't give much attention to guests. One day my husband cut his foot on a rock in their pool and asked for a bandaid - front desk said they had no first aid supplies at all. We were shocked! This is definitely NOT a four star hotel - buyer beware!