Bitter sweet experience
Posted Oct 12, 2016
We've just returned from a 5 night trip. The hotel staff welcomed us and agreed to an upgrade once we'd asked for one. The room was cleaned daily with a daily evening turn down, the towels were also replenished daily. The views from the hotel were simply to die for. However, the menu was the same for lunch and dinner though the food was very good, It was very expensive with limited variety. The pool is ice cold, and the jacuzzi was not cleaned as often required! You could visibly see saliver, mucus and cigarette residue as gusts often smoked in the jacuzzi. We did encounter some very rude members of staff, one being an awful lady (Christine) who works in the spa who was incredibly rude. One evening after a lovely day spent by the pool, we returned to our room and while we were having a shower, a member of staff came to the room and tried to force himself in, which made us feel rather unsettled, we complained to the hotel manager who apologised but this experience did put a dampener on the holiday as we were nervous about unwanted, uninvited guests. We did have another not so pleasant experience - we purchased a bottle of while and only had one glass out of the entire bottle, brought it back to our room and it was taken when we went for breakfast. This happened twice and when we complained to the hotel, they refused to acknowledge this and said there was no wine taken. That said, the hotel is beautiful and most of the staff were pleasant and helpful. not in a hurry to stay.