Everyone was very nice and accommodating! They originally “upgraded “ our room but it had a terrible view, an outlet fell out of the wall, the electricity kept going off when we tried to use anything and it was next to the parking lot. Come to find out it was the last available room when we checked in. They kindly moved us to a different, much better room (and not an upgrade) the next day. The food was good but they definitely don’t go off the menu at all and if you want eggs for breakfast, forget that! I was traveling with someone that is a picky eater, so that was tough. Also, housekeeping comes twice a day, so don’t be walking around naked lol! I would recommend a visit with Ordesta at the spa, she was wonderful and did an amazing job! We enjoyed our stay and would go back!