All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Needs major renovations. No room service like I was told. Elevators are raggedy shaking and slow. Service sucks took all day to get a new coffee maker socket outlets in rooms don't work.
Chelsea
Stayed 2 nights in Apr 2024
6/10 Okay
Todd
Traveled with partner
Apr 21, 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Room had a strong musky smell that never really went away.
Todd
Stayed 2 nights in Apr 2024
8/10 Good
Ricky
Traveled with family
Apr 21, 2024
Liked: Cleanliness, staff & service, amenities
Staff was extremely nice and helpful. The older part of the hotel still needs some work.
Ricky
Stayed 1 night in Apr 2024
Response from ND on Apr 21, 2024
Thanks for staying with us. We appreciate your feedback.
8/10 Good
Bryanne
Traveled with family and small children
Apr 19, 2024
Liked: Cleanliness, staff & service
Nice place but allot of the pools were way too over crowded and dirty.
Bryanne
Stayed 1 night in Apr 2024
Response from ND on Apr 21, 2024
Thanks for staying with us. We appreciate your feedback.
Rooms are old.Ac very noisy did not work well everything in room damp my clothes, bedding ,pillows, musty smell.beds uncomfortable, but staff was great and friendly. Won't be back!
ELIZABETH
Stayed 3 nights in Apr 2024
2/10 Terrible
Ashley
Traveled with partner
Apr 18, 2024
Disliked: Cleanliness
My room had German cockroaches and the property was very dated all of the other rooms that were shown to me was outdated and very badly maintained so I had to stay in my roach infested unit and keep my clothes outside on the balcony to avoid any bugs getting into my bags the staff was very friendly I’m just very disappointed with the bugs and the condition of the other units
Ashley
Stayed 3 nights in Apr 2024
10/10 Excellent
Shannon
Traveled with family
Apr 17, 2024
Liked: Amenities
The property was greatI will definitely be booking another stay here! All of the lamps in the condo I stay at the light bulbs flicked the whole entire time as soon as you cut them on. I believe the bulbs just need to be changed to a dimmable light bulbs and the problem will be solved! The indoor pool was nice but a little cold with the broken windows!
Shannon
Stayed 2 nights in Apr 2024
Response from ND on Apr 18, 2024
Thanks for staying with us. We appreciate your feedback.
The property was very clean and quiet. This was our first time here, and we will definitely be back. The price was just right for our budget and the hotel had lots of things for the kids to do.
Vera
Stayed 1 night in Apr 2024
Response from VP on Apr 12, 2024
Thanks for staying with us. We appreciate your positive feedback!
Enjoyed our getaway here at the resort friendly service, rooms were clean. I would stay here again!
brittany
Stayed 1 night in Apr 2024
Response from VP on Apr 12, 2024
Thanks for staying with us. We appreciate your positive feedback!
4/10 Poor
Carole
Traveled with family and small children
Apr 12, 2024
Disliked: Cleanliness, staff & service
I liked the location. There was something clear or white crusted on a pillowcase. The toilet ran almost nonstop. We extended our checkout time and housekeeping tried to open the door without announcing himself a few times and when they did come back and announce, they didn’t wait for a response before trying to open the door.
Carole
Stayed 1 night in Apr 2024
Response from rts on Apr 13, 2024
We are sorry that your stay wasn't as anticipated. I can assure you that our staff is working tirelessly to provide a seamless stay for each guest.
10/10 Excellent
Diana
Apr 8, 2024
Diana
Stayed 1 night in Apr 2024
Response from ND on Apr 10, 2024
Thanks for staying with us. We appreciate your positive feedback.
6/10 Okay
Ricky
Apr 8, 2024
Liked: Cleanliness, staff & service
Ricky
Stayed 5 nights in Mar 2024
Response from rts on Apr 13, 2024
Thanks for staying with us. We appreciate your feedback.
10/10 Excellent
Tyresha
Apr 7, 2024
Liked: Staff & service
Tyresha
Stayed 2 nights in Apr 2024
Response from ND on Apr 9, 2024
Thanks for staying with us. We appreciate your positive feedback.
Roaches is very bad.. so bad i wouldn't ever stay there again, have pictures for proof now let me see how to upload it...
Nehemiah
Stayed 2 nights in Apr 2024
Response from Shannon on Apr 13, 2024
Please accept my apologies for the inconvenience you experienced while staying with us. I'm so sorry for the issue and hope you will come back and give us another opportunity.
Thanks for staying with us. We appreciate your positive feedback.
6/10 Okay
Kim
Traveled with family
Apr 7, 2024
Liked: Cleanliness, staff & service, amenities
Wait time for check in took 45mins, furniture inside of units is old and worn out.
Kim
Stayed 1 night in Apr 2024
Response from rts on Apr 13, 2024
We are sorry to hear that you experienced a delayed check in. I can assure you that our staff was working tirelessly, to get rooms ready for check in. Thank you for the feedback that you have provided.
Haitti at the front desk went above and beyond to help me. Getting me water and checking my bag so I could come back for it before my flight. I loved how close I was to the ocean at the Jamaican. The salt water pool was fabulous.
Bobbi
Stayed 4 nights in Apr 2024
Response from Distribution Team on Apr 6, 2024
Thanks for staying with us. We appreciate your positive feedback!
8/10 Good
Amy
Apr 3, 2024
Liked: Cleanliness
Amy
Stayed 4 nights in Mar 2024
Response from Distribution Team on Apr 6, 2024
Thanks for staying with us. We appreciate your feedback!
Loved the size of the room and location. It’s not cluttered with all the other hotels but still close enough for everything you want to do, will definitely be returning!
Ed
Stayed 3 nights in Mar 2024
Response from ND on Apr 2, 2024
Thanks for staying with us. We appreciate your feedback.
We were at a separate building (Jamaican) from the main building which made it a little more difficult to travel to the indoor water park. Which was just a slight inconvenience due to the weather. Other than that it was very nice stay.
Blaine
Stayed 3 nights in Mar 2024
Response from ND on Apr 2, 2024
Thanks for staying with us. We appreciate your feedback.
Thanks for staying with us. We appreciate your feedback.
6/10 Okay
Brittany
Mar 31, 2024
For the most part the hotel is always nice. I’ve stayed here 3 times before. But this time we were put in a room on the very end. There were very loud noises coming from some type of machine near the outside wall each and every time we turned the shower on or flushed the toilet. It was so loud it woke my 2 year old throughout the night. And our linens and towels were not very clean.
Brittany
Stayed 2 nights in Mar 2024
Response from ND on Apr 2, 2024
We are sorry that your stay wasn't as anticipated. I can assure you that our staff is working tirelessly to provide a seamless stay for each guest.
The hotel had a great atmosphere. All the staff were very helpful and accommodating. We stayed in a 3 bedroom, 3 full bathrooms on the 15th floor (room 1501) and views were amazing. We kept our bedroom sliding glass door open every night to hear the waves on the beach and the moon light coming into our room. We look forward to coming back soon. Thank you for having us.
james
Stayed 5 nights in Mar 2024
Response from VP on Mar 30, 2024
Thanks for staying with us. We appreciate your positive feedback!
6/10 Okay
Robbie
Traveled with family and small children
Mar 25, 2024
Liked: Cleanliness, amenities
Had a water leak in the ceiling at 11 pm. Had to wake kids up and move rooms. Room we moved into the tvs did not work.
Robbie
Stayed 4 nights in Mar 2024
Response from Shannon on Mar 29, 2024
Please accept my apologies for the inconvenience you experienced while staying with us. I'm so sorry you were disappointed and I hope you will come back to give us another opportunity.
Thanks for staying with us. We appreciate your positive feedback!
6/10 Okay
Jessica Danyelle
Traveled with family
Mar 24, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Old, furnishings old, bathtub old, holes in wall, door needed replaced.
Jessica Danyelle
Stayed 4 nights in Mar 2024
Response from Shannon on Mar 29, 2024
Please accept my apologies for the inconvenience you experienced while staying with us. I'm so sorry you were disappointed and I hope you will come back to give us another opportunity.
We stayed in the Jamaican building, the building is two buildings away from the main building where amenities were, but it was good, had a separate outdoor pool, nice and reasonable for the price
Angela
Stayed 4 nights in Mar 2024
Response from Distribution Team on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback!