Standard Room, 1 King Bed, Balcony, Pool View | View from room
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Reviews of Dayton House Resort, BW Signature Collection

3 out of 5
Dayton House Resort, BW Signature Collection
Myrtle Beach, SC

Reviews

7.8

Good

Rating 10 - Excellent. 845 out of 2269 reviews" "
Rating 8 - Good. 700 out of 2269 reviews" "
Rating 6 - Okay. 358 out of 2269 reviews" "
Rating 4 - Poor. 190 out of 2269 reviews" "
Rating 2 - Terrible. 176 out of 2269 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Wayne

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
We stayed in the middle tower of the Drayton and found it to be very outdated. The hallways and walkways were filthy, scuffed up and and in dire need of some attention. The room was marginally better. What saved the day was the manager she tried her best to please us when we told her of our dislike of our first room. The entire resort could use an update, but the location and staff couldn't be beat.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sykira

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay..
Stayed 2 nights in Apr 2024
Response from Haley on Apr 19, 2024
Thank you for letting us know about your experience. We are so glad that you enjoyed our stay with us, and we hope to see you again soon!

8/10 Good

Emad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 4 nights in Apr 2024
Response from Haley on Apr 19, 2024
I am glad that our location was a good convenience for you, and that you enjoyed your stay. We look forward to seeing you again!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

2/10 Terrible

Carrie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were several room towers. Our tower where we were originally booked was behind the main property. The area was poorly lit the parking area was unsafe. Once we got to our building the doors and elevators were locked. We walked the block back to the main building with all of our luggage because no one would answer the phone in the main building. They apologized but the building had been evacuated and they forgot to tell us. They then put us in a room in the main building, there a horrible smell and something growing on the walls. The baseboards were popped off from the walls. I checked the beds and the seams, there was signs of bedbugs, small bloodspots in the seams of the mattresses. The carpets were destroyed and dirty. The blanket on one bed had a large hole in it. I was traveling alone with my young adult daughter. At this point it was 10 pm. We went to the front desk, let them know we were not staying. They apologized and said they would have a manager call. No one ever called and no charges were reversed.
Stayed 1 night in Feb 2024

8/10 Good

Neeraj

Liked: Cleanliness, staff & service, property conditions & facilities
Area was very nice. Rooms were clean. But breakfast area was across the building. Overall 7 out of 10 But wouldn’t mind at all to stay there again.
Stayed 4 nights in Mar 2024
Response from Shay on Apr 18, 2024
Hello Neeraj,Thank you for taking the time to leave us a rating! We're glad you enjoyed your stay overall. If there's anything we can do to turn your next visit into a 5-star experience, please feel free to let us know. We appreciate your feedback!ShayGuest Services

8/10 Good

Brooke

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Shay on Apr 18, 2024
Hello Brooke,Thank you for taking the time to leave us a rating! We're glad you enjoyed your stay overall. If there's anything we can do to turn your next visit into a 5-star experience, please feel free to let us know. We appreciate your feedback!ShayGuest Services

8/10 Good

Trisha Anne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Dayton House, second time staying there. Rooms are awesome, beach front is fantastic. Pools could be updated and I wish it didn't smell like marijuana in the halls and on the elevator. Otherwise one of my favorites
Stayed 4 nights in Apr 2024
Response from Shay on Apr 16, 2024
Thank you Trisha Anne for your feedback, and for staying with us again. We appreciate your continuous business and loyalty to our brand. We are glad to hear that you enjoyed the room you were assigned to. In addition, we apology for the odor and the inconvenience it may have caused you and your family. If you have any additional feedback or if there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back soon!ShayGuest Services

8/10 Good

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Shay on Apr 16, 2024
Hello Aimee,Thank you for taking the time to leave us a rating! We're glad you enjoyed your stay overall. If there's anything we can do to turn your next visit into a 5-star experience, please feel free to let us know. We appreciate your feedback!ShayGuest Services

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities
Happy with everything
Stayed 3 nights in Apr 2024
Response from Shay on Apr 13, 2024
Hello Ronnie,Thank you for the 5-star rating! We're glad you enjoyed your stay with us. If you have any feedback or suggestions for improvement, feel free to let us know. We hope to welcome you back again soon!ShayGuest Services

2/10 Terrible

Amaju

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
From signing in to the room given to us ,don't want to narrate our ordeal before getting our rooms.The room given to us the carpet to that room was stained,there was always the large trash bin when you come out of your room. Not a pretty sight,felt disgusted through it all . The toilet was not properly washed when we checked in .It was a overall bad experience .
Stayed 4 nights in Apr 2024
Response from Shay on Apr 10, 2024
Hello Amaju,Thank you for your feedback. We want to extend our sincerest apologies for the less than satisfactory experience you had with check in and the cleanliness of your room. Your feedback is incredibly valuable to us, and we truly regret that we fell short of your expectations. Please know that we take your concerns very seriously and are committed to addressing them promptly. We hope you'll give us a second chance to provide you with a positive experience.Shay Guest Services

8/10 Good

Lokesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to beach
Stayed 3 nights in Apr 2024
Response from Shay on Apr 9, 2024
Hello Lokesh,Thank you for taking the time to leave us a rating! We're glad you enjoyed your stay overall. If there's anything we can do to turn your next visit into a 5-star experience, please feel free to let us know. We appreciate your feedback!ShayGuest Services

2/10 Terrible

Mohit

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Shay on Apr 9, 2024
Hello Mohit,Thank you for your feedback. We value any insights you may have on areas where we can enhance our service further. If there were any specific aspects of your stay that didn't meet your expectations or if you have any suggestions for improvement, we would be grateful to hear them. We hope you'll give us a second chance to provide you with a positive experience.Shay Guest Service

10/10 Excellent

Daniel, Hickory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was pleasant and clean. Breakfast was good. Beach access was great and pool area was plenty. Tiki bar staff was great.
Stayed 4 nights in Mar 2024
Response from Shay on Apr 8, 2024
Hello Daniel,Thank you for the perfect rating! We're glad you enjoyed your stay with us. If you have any feedback or suggestions for improvement, feel free to let us know. We hope to welcome you back again soon!ShayGuest Services

8/10 Good

tina m

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff accommodated getting into a different room due to mix up. The first ocean front that opened up.
Stayed 8 nights in Mar 2024
Response from Shay on Apr 8, 2024
Hello Tina M ,Thank you for taking the time to leave us a rating! We're glad you enjoyed your stay overall, and that we were able to accommodated your needs. If there's anything we can do to turn your next visit into a 5-star experience, please feel free to let us know. We appreciate your feedback!ShayGuest Services

10/10 Excellent

Demaris

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was clean and the bed comfy. Nice full size fridge that worked! The staff was so kind and friendly, if we return to this hotel it will bc because of them! One of the hot tubs had bread floating around in it and a rum bucket. Otherwise I think this hotel was great.
Stayed 2 nights in Apr 2024
Response from Shay on Apr 8, 2024
Hello Demaris,Thank you for your positive feedback! We're delighted to hear that you found the staff to be friendly and welcoming. By sharing with us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to welcoming you back soon!Shay Guest Services

8/10 Good

LaDoris

Traveled with partner
Liked: Cleanliness
The ocean front view was my favorite!
Stayed 2 nights in Apr 2024
Response from Shay on Apr 8, 2024
Hello LaDoris,Thank you for taking the time to leave us a rating! We're glad you enjoyed your stay overall, and the oceanfront view. If there's anything we can do to turn your next visit into a 5-star experience, please feel free to let us know. We appreciate your feedback!ShayGuest Services

6/10 Okay

Maria

Traveled with family
Disliked: Amenities, property conditions & facilities
The property has a great location and the staff was very nice and helpful. The rooms and amenities are super dated! The "indoor pool" and "lazy river" were disappointing. Very small and the pool had so much chlorine in it you couldn't see the bottom. They tried to give the property a facelift but if it wasn't for the convenience of the location I would have found a different place to stay. The free breakfast was meh. Again, the staff was very nice but the food was just meh.
Stayed 3 nights in Apr 2024
Response from Shay on Apr 8, 2024
Hello MariaThank you for your feedback. We're glad you found our staff to be nice and friendly. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again.ShayGuest Services

10/10 Excellent

Kaylie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great Experience with my small family everyone was wonderful
Stayed 1 night in Apr 2024
Response from Shay on Apr 13, 2024
Hello Kaylie,Thank you for the 5-star rating! We're glad that you and your family had a great experience. If you have any feedback or suggestions for improvement, feel free to let us know. We hope to welcome you back again soon!ShayGuest Services

10/10 Excellent

Shakera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Apr 2024
Response from Shay on Apr 8, 2024
Hello Shakera,Thank you for the 5-star rating! We're glad you enjoyed your stay with us. If you have any feedback or suggestions for improvement, feel free to let us know. We hope to welcome you back again soon!ShayGuest Services

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Can’t wait to go back to our anniversary
Stayed 7 nights in Mar 2024
Response from Shay on Apr 8, 2024
Hello Christopher,Thank you for the 5-star rating! We're glad you enjoyed your stay with us. If you have any feedback or suggestions for improvement, feel free to let us know. We hope to welcome you back again soon!ShayGuest Services

10/10 Excellent

Kimberly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Perfect for families. We had a really good time.
Stayed 5 nights in Mar 2024
Response from Shay on Apr 8, 2024
Hello Kimberly,Thank you for the 5-star rating! We're glad you enjoyed your stay with us. If you have any feedback or suggestions for improvement, feel free to let us know. We hope to welcome you back again soon!ShayGuest Services

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Apr 2024
Response from Shay on Apr 8, 2024
Hello Andrew,Thank you for the 5-star rating! We're glad you enjoyed your stay with us, and enjoyed the location. If you have any feedback or suggestions for improvement, feel free to let us know. We hope to welcome you back again soon!ShayGuest Services

2/10 Terrible

Charles

Disliked: Cleanliness, property conditions & facilities
waited 3 1/2 hours to get checked in.
Stayed 3 nights in Apr 2024
Response from Shay on Apr 8, 2024
Hello Charles,We sincerely apologize for the delayed check-in and the extended wait time you experienced before receiving your room. Your comfort and convenience are of utmost importance to us, and it deeply concerns us that we fell short of meeting your expectations in this regard. Please know that we are actively addressing the issues that led to this delay to ensure that it does not happen again in the future. Your feedback is invaluable to us, and we will use it to improve our service and processes. We hope to be able to provide you with a positive experience in the future! Shay Guest Services

6/10 Okay

Ginger

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Shay on Apr 8, 2024
Hello Ginger,Thank you for your feedback. While we're pleased to see that you found aspects of your stay satisfactory, we also value any insights you may have on areas where we can enhance our service further. If there were any specific aspects of your stay that didn't meet your expectations or if you have any suggestions for improvement, we would be grateful to hear them. We hope to welcome you back for an even better experience.Shay Guest Service

6/10 Okay

Deborah

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The check-in process was horrible. The staff would not assist in notification of when our room was available. They only said to use their "app". Their "app" did not work. They did not offer to just call us when the room was ready, so we sat in the lobby for an hour until the manager came by. He assisted us and had our room ready immediately! Thank you, Manager. Staff was no help at all.
Stayed 3 nights in Apr 2024
Response from Shay on Apr 9, 2024
Hello Deborah,We sincerely apologize for any inconvenience you may have encountered upon your arrival. However, we are pleased to hear that our manager was able to assist you and resolve any issues you may have encountered. Our team is dedicated to ensuring that all our guests have a pleasant and hassle-free stay with us, and we are grateful for your patience and understanding. We hope to welcome you back again soon!ShayGuest Services

6/10 Okay

Ayesha

Stayed 2 nights in Mar 2024
Response from Shay on Apr 8, 2024
Hello Ayesha,Thank you for your feedback. While we're pleased to see that you found aspects of your stay satisfactory, we also value any insights you may have on areas where we can enhance our service further. If there were any specific aspects of your stay that didn't meet your expectations or if you have any suggestions for improvement, we would be grateful to hear them. We hope to welcome you back for an even better experience.Shay Guest Service

8/10 Good

Alesha

Traveled with family
Liked: Cleanliness, staff & service, amenities
There was a lot of annoying kids at the property, simply because parents weren’t watching and let the kids run around. Not the properties fault, just the “adults” that were there
Stayed 2 nights in Mar 2024
Response from Shay on Apr 8, 2024
Hello Alesha,Thank you for taking the time to leave us a rating! We're glad you enjoyed your stay overall. If there's anything we can do to turn your next visit into a 5-star experience, please feel free to let us know. We appreciate your feedback!ShayGuest Services

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Shay on Apr 8, 2024
Hello Kelly,Thank you for the 5-star rating! We're glad you enjoyed your stay with us. If you have any feedback or suggestions for improvement, feel free to let us know. We hope to welcome you back again soon!ShayGuest Services

8/10 Good

Marilyn

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like that there was access for people to drop off menus underneath the door but room key is needed for the elevator. These should be left at lobby.
Stayed 4 nights in Mar 2024
Response from Haley on Apr 7, 2024
I apologize for the inconvenience, and I will let our staff know about it. We look forward to seeing you again.

4/10 Poor

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I got there at 3:30 I was informed that check in wont be until 6:30PM. I said ai thought check in is at 4. They said our policy is check in starts at 4 amd when your room is ready we let you know. 47 years thats first I ever heard that policy and I travel alot for work. The staff was friendly, not there fault. Is what it was but will never stay there again because of that policcy.
Stayed 2 nights in Apr 2024
Response from Haley on Apr 7, 2024
I apologize for the inconvenience, check in does begin at 4pm. However, it does not guarantee that the room will be ready. I do hope that you will give us another chance to give you a better impression.

10/10 Excellent

Deborah M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. Facilities clean and great pools and hot tubs. Great location.
Stayed 5 nights in Mar 2024
Response from Haley on Apr 7, 2024
I am glad that you had a pleasant experience with us, and you were able to enjoy our amenities. We hope to see you again soon, and thank you for staying with us!

4/10 Poor

Michael

Traveled with family
Disliked: Amenities
The checkin had a line outside even with 3 people working-never experienced that before. One elevator was out of service, but was fixed a couple days later. The room wasn’t vacuumed and we found a drink bottle next to the bed. The bathroom, fridge and sink area looked clean. The bathroom was very small and you felt like you were in a closet with a toilet. There was a blower/fan in the hallway when you got out of the elevator all week. There were no drink or snack machines on the floor. The breakfast was at an off site location that you had to walk to in the rain-again new experience. The price was very reasonable and now I understand why. Spend a little more and get a better hotel and room. I wouldn’t stay here again.
Stayed 3 nights in Apr 2024
Response from Shay on Apr 8, 2024
Hello Michael,Thank you for your feedback. We want to extend our sincerest apologies for the less than satisfactory experience you had during your recent visit. Your feedback is incredibly valuable to us, and we truly regret that we fell short of your expectations. Please know that we take your concerns very seriously and are committed to addressing them promptly.ShayGuest Services

10/10 Excellent

Lindsay

Traveled with family and small children
Liked: Amenities
Great resort… check in was a bit of a mess but totally fine otherwise!
Stayed 3 nights in Apr 2024
Response from Haley on Apr 7, 2024
I am glad you had an overall good experience with our resort. I apologize for the check in process being busy, but we do try our best to be quick and accommodating. We hope that you will come back and see us again.

8/10 Good

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the layout of our room and the bed and pillows were comfortable. The floor to our room on the 8th floor was dirty and needed to be cleaned. Our room was clean. The elevator worked quickly. The pools and beach were great. We got into our room late because it was not ready. The process to get rooms ready for customers checking in needs work.
Stayed 2 nights in Apr 2024
Response from Shay on Apr 8, 2024
Hello Crystal,Thank you for your feedback. We are glad that you enjoyed your stay overall. We strive to provide a beautiful and comfortable environment for our guests, and it's rewarding to know that you had a positive experience. Furthermore, we apologize for the delayed check-in and the extended wait time you experienced before receiving your room. Please know that we are actively addressing the issues that led to this delay to ensure that it does not happen again in the future. We hope to welcome you back soon to provide you with an even better experience.Shay Guest Services

6/10 Okay

Jillian

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Shay on Apr 8, 2024
Hello Jillian,Thank you for your feedback. While we're pleased to see that you found aspects of your stay satisfactory, we also value any insights you may have on areas where we can enhance our service further. If there were any specific aspects of your stay that didn't meet your expectations or if you have any suggestions for improvement, we would be grateful to hear them. We hope to welcome you back for an even better experience.Shay Guest Service

10/10 Excellent

Nestor

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bonito todo
Stayed 2 nights in Mar 2024
Response from Shay on Apr 4, 2024
Hello Nestor,Thank you for the 5-star rating! We're glad you enjoyed your stay with us. If you have any feedback or suggestions for improvement, feel free to let us know. We hope to welcome you back again soon!ShayGuest Services

8/10 Good

Robert

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Shay on Apr 4, 2024
Hello Robert,Thank you for taking the time to leave us a rating! We're glad you enjoyed your stay overall. If there's anything we can do to turn your next visit into a 5-star experience, please feel free to let us know. We appreciate your feedback!ShayGuest Services

2/10 Terrible

Deborah

Traveled with family
Liked: Amenities
Disliked: Staff & service
Room was very dated but okay. Nice kitchen
Stayed 2 nights in Mar 2024
Response from Shay on Apr 2, 2024
Hello Deborah,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.ShayGuest Services

10/10 Excellent

Allyson

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience with the people who worked there very kind and informative. Will definitely be coming back to the Dayton house hotel in the future.
Stayed 2 nights in Mar 2024
Response from Shay on Apr 2, 2024
Hello Allyson,Thank you for the perfect rating! We're glad you enjoyed your stay with us, and found our staff to be very kind. If you have any feedback or suggestions for improvement, feel free to let us know. We hope to welcome you back again soon!ShayGuest Services

8/10 Good

Yogesh

Traveled with family and small children
Liked: Staff & service
Easy access to beach
Stayed 4 nights in Mar 2024
Response from Shay on Apr 2, 2024
Hello Yogesh,Thank you for taking the time to leave us a rating! We're glad you enjoyed your stay overall. If there's anything we can do to turn your next visit into a 5-star experience, please feel free to let us know. We appreciate your feedback!ShayGuest Services

10/10 Excellent

Balaji

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its good
Stayed 1 night in Mar 2024
Response from Shay on Apr 2, 2024
Hello Balaji,Thank you for the perfect rating! We're glad you enjoyed your stay with us. If you have any feedback or suggestions for improvement, feel free to let us know. We hope to welcome you back again soon!ShayGuest Services

4/10 Poor

Harish

Traveled with family and small children
Disliked: Cleanliness, amenities
Below are my pain points on this property overall i can can give below average based on facilities and maintenance. 1) check in process is a time consuming need to spend at least 30 mins to complete. 2)cleanness around the community and inside also not that great for what you pay. 3)For breakfast you have to spend at least an hour, horrible process implemented. 4) There is no designated parking lot allotted it scattered around the hotel needs to check which one is vacant and park it, 5) Finally, when tries to check out requested for 15 minutes additional time as my daughter was in beach, without politeness simply told you have to vacate at 11, then i agreed but supporting staff knock the door before 20 mins of check out to see whether we checked out or not, it is horrible.
Stayed 1 night in Mar 2024
Response from Shay on Apr 2, 2024
Hello Harish,We sincerely apologize that your recent experience with us did not meet your expectations. We truly value your feedback, as it helps us identify areas where we can improve and enhance our services for all our guests. If you decide to give us another opportunity, please don't hesitate to reach out to us directly. We would be delighted to assist you with any arrangements and ensure that your next visit exceeds your expectations in every way possible.ShayGuest Services

8/10 Good

Tonisha

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Shay on Apr 2, 2024
Hello Tonisha,Thank you for taking the time to leave us a rating! We're glad you enjoyed your stay overall. If there's anything we can do to turn your next visit into a 5-star experience, please feel free to let us know. We appreciate your feedback!ShayGuest Services

8/10 Good

Teresa

Liked: Cleanliness, property conditions & facilities
Convenience
Stayed 2 nights in Mar 2024
Response from Shay on Apr 2, 2024
Hello Teresa,Thank you for taking the time to leave us a rating! We're glad you enjoyed your stay overall. If there's anything we can do to turn your next visit into a 5-star experience, please feel free to let us know. We appreciate your feedback!ShayGuest Services

4/10 Poor

Jessica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The images on Expedia are OLD! They had to have been from when the hotel was brand new and they have yet to update their images. The images make it appear that you get a Queen size bed in the suite option but it’s more like a full size bed. Upon opening the room door my nose was hit with a terrible stench but we arrived extremely late and we were there very brief so I didn’t go and tell front desk. I did bring it to their attention when checking out and all I was told was they would put in a work order. In my personal opinion if the room has a smell it’s not as clean as it appears. I will NOT be staying here again. If I’m ever in a crunch and desperate I still would NOT choose this hotel. I have never stayed at a hotel that wa so unclean and had a bad odor in the room, halls and elevator. Utterly disappointed.
Stayed 2 nights in Mar 2024
Response from Shay on Apr 3, 2024
Hello Jessica,Thank you for your feedback. We want to extend our sincerest apologies for the less than satisfactory experience you had during your recent visit. Your feedback is incredibly valuable to us, and we truly regret that we fell short of your expectations. Please know that we take your concerns very seriously and are committed to addressing them promptly.If you have any additional feedback or if there's anything else we can do to make your next more enjoyable, please don't hesitate to reach out to us.ShayGuest Services

10/10 Excellent

Beetihotra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed staying and sunrise from hotel room balcony, will come again.
Stayed 3 nights in Mar 2024
Response from Shay on Apr 1, 2024
Hello Beetihotra,Thank you for the 5-star rating! We're glad you enjoyed the sunrise on the balcony. We hope to welcome you back again soon!ShayGuest Services

10/10 Excellent

josh

Liked: Cleanliness, staff & service
The shower pressure wasn’t that good and tolite was messed up
Stayed 2 nights in Mar 2024
Response from Shay on Apr 1, 2024
Hello Josh,Thank you for the prefect rating! We're glad you enjoyed your stay with us. Please know that we take your concerns very seriously and are committed to addressing them promptly. We hope to welcome you back again soon!ShayGuest Services

8/10 Good

Deepak

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Shay on Apr 2, 2024
Hello Deepak,Thank you for taking the time to leave us a rating! We're glad you enjoyed your stay overall. If there's anything we can do to turn your next visit into a 5-star experience, please feel free to let us know. We appreciate your feedback!ShayGuest Services

6/10 Okay

Stephanie

Traveled with family
Liked: Amenities
This place was average at best. I would not define it as a luxury getaway but I also wouldn't say it was the most disgusting place on earth. At the time of booking it met the (3) requirements I had: free parking, buffet breakfast and indoor pool. The breakfast was great, it was in a different building and you definitely needed to show up before 0800 to not wait in a long line and get a table. We were placed in the back building for the room which could've used some deep cleaning and remodeling. The carpets were dingy and old. The drawers had nasty crumbs of I don't know what in them and there was a good amount of dust. The door had a simple deadbolt which did not work. The previous hotel rooms I've stayed in have had a deadbolt and another form of security, not this one. The pool was located in the building across the street. The indoor pool was pretty gross. It was cloudy and you can see clumps of hair floating around, it was not properly maintained. The hot tub was decent. Overall, I really wouldn't recommend it if your looking for a NICE place to stay.
Stayed 2 nights in Mar 2024
Response from Shay on Apr 2, 2024
Hello Stephanie,We sincerely apologize that your recent experience with us did not meet your expectations. We truly value your feedback, as it helps us identify areas where we can improve and enhance our services for all our guests. If you decide to give us another opportunity, please don't hesitate to reach out to us directly. We would be delighted to assist you with any arrangements and ensure that your next visit exceeds your expectations in every way possible.ShayGuest Services