Bait and switch
Posted Sep 7, 2016
We booked a room with 2 double beds, upon arrival we were told that 2 double beds are not available and they can give us 1 king bed room. I told them that we paid for the 2 double bed and that's what we should get. The staff tried to blame it on Expedia. I called Expedia and after them talking to the hotel front desk it was told that it will be taken care of. The staff called me later to tell me that the manager will call me within 30 minutes. I did not get any calls for over 2 hours. After checking with the front desk they said that the manager is not in the hotel and that I should call her on he cell which I did but she did not picked up, then the front desk ended up calling her from the hotel phone and got her on the phone. The manager tried telling me that because of the long weekend they are over booked and Expedia booked the 1 king bed room for me and charged me the fee for that, where as Expedia's website is showing that 2 double beds were booked and that's what Expedia's representative told me as well.
After bickering over this issue for 3 hours, and me telling them that I may take legal action, somehow magically a 2 double bed room appeared because someone CANCELLED,
This was just a whole lot to deal with after driving there for 7 hours. I am not going to be staying there anytime soon. My advise for everyone is to call and confirm the room availability over on the phone after you book it on line.