Posted Jun 28, 2016 on Hotels
They placed us in a room on the third floor. Plus it was for a person with disabilities, they claimed. Remind you we are not disable or challenged in any way. We booked a King bed and received a queen bed. I am over six feet tall. When we notified the resort they said it was nothing they could do. The front desk insisted that we had a kind bed until I became more aggressive with them and told them this is not a king bed. Once they looked again the lady replied you are correct it is a queen but there's no different in price. The price was not our issue, the issue was we didn't receive what we booked. We booked these reservations well over 2 to 3 months ago. Very dissatisfied.