Ratings based on 421 Verified Reviews

3.8 out of 5
75% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

Nice hotel on beach

Posted Oct 3, 2017
All but one Check-in people were friendly. I asked a simple question and got a dismissive answer. Laza river on ground floor was very nice. Had 5 whirlpools that were at perfect temperature. Restaurant food was very good and reasonably priced. Beach was very rough so could not enjoy the ocean. You need a car to get to restaurants and entertainment. Wi-Fi was not very strong in the room. The flat screen TV was very nice.
Comment from Hotel Management
Oct 6, 2017 by Quality Control, Hotel Management
Thank you for taking the time to share your experience. We are delighted to hear you enjoyed your stay.
2 out of 5
by A verified traveler from Chicago

The room was just ok. Hotel needs updates.

Posted Oct 1, 2017
I have stayed at better places. We encounted a huge cockroach which we were told was a water bug. Front desk had someone come and spray the room seven hours later. Ended up buying my own bug spray. Only thing that was good was the beautiful ocean view and the breakfast buffet. Never saw one person clean and maintain the pool. Was dirty with sand.
Comment from Hotel Management
Oct 6, 2017 by Quality Control, Hotel Management
Thank you for taking the time to share your feedback. We do have preventative measures in place to limit the issues our resort experiences with Palmetto Bugs however since they are so common in this area it we do encounter them every now and then.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bonneau, S.C.

Nice hotel, convenient parking and very quiet.

Posted Sep 22, 2017
Pros: Quiet, cleanliness, staff
Cons: Parking garage floor could use some cleaning.
Location: Shopping, food, beach all very convenient.
My experience was wonderful I would recommend this place to everyone.
Comment from Hotel Management
Sep 25, 2017 by Quality Control, Hotel Management
Thank you for taking the time to share your experience. We are delighted to hear you enjoyed your stay. We look forward to seeing you back again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Pleasantly surprised

Posted Sep 6, 2017
Pros: Everything
Location: Close to everything, airport, beach, stores.
I had a wonderful time, staff was friendly and helpful, the resort was clean with great amenities, the room spacious and clean. The hotel location was very convenient -close to beach, airport, stores and restaurants.
Comment from Hotel Management
Sep 8, 2017 by Quality Control, Hotel Management
Thank you for the awesome review! We are thrilled to hear you enjoyed your stay. We hope we will see you back again soon.
2 out of 5
by A verified traveler

Myrtle beach

Posted Sep 1, 2017
Beds were not comfortable and hotel room had to be changed.. the staff was very pleasant and accommodating
Comment from Hotel Management
Sep 1, 2017 by Quality Control, Hotel Management
We are truly disappointed to hear that you did not find your beds comfortable. Please know that we do monitor the comfort of our mattresses and we will be looking into this.
3 out of 5
Recommended
for Everyone
by A verified traveler from lenoir

Great pool, property is weathered.

Posted Aug 24, 2017
Low level rooms are heavily worn and resemble a fraternity spring break dive. The upper rooms are good.
Comment from Hotel Management
Aug 24, 2017 by Quality Control, Hotel Management
Thank you for taking the time to share your experience. We appreciate all guest feedback and use it to help us improve.
4 out of 5
Recommended
for Everyone
by A verified traveler from raleigh, nc

Posted Aug 23, 2017
We enjoyed it! Nice hot tubs, pools, lazy river and directly on the beach. Only downside is pool closes at 10.
Comment from Hotel Management
Aug 23, 2017 by Quality Control, Hotel Management
Thank you for the great feedback. We are delighted to hear that you enjoyed your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2017
Pros: Right on the beach
Cons: Someone by the pool for supervision
Nice time, had a few baby ants in the room, otherwise clean. Lazy river was nice, but there was no supervision by the pool. Parents don't always supervise their children. Big Lazy River tubes were in pool even though signs said they were not allowed. Young children were swimming in the lazy river with people on tubes floating around trying to avoid running into them.
Comment from Hotel Management
Aug 23, 2017 by Quality Control, Hotel Management
Thank you for sharing your experience. We are thrilled to hear that you enjoyed your stay. We will be sure to address with our staff the importance of enforcing the rules around our pool area as they are in place to ensure all of our guests are safe.
1 out of 5
by A verified traveler

Thank God for the view!

Posted Aug 19, 2017
Poor service and things in room broken. Toilet broken, shelf in fridge fell off, patio door wouldn't lock. Pre reservation request not honored. Pool closed too early.
Comment from Hotel Management
Aug 23, 2017 by Quality Control, Hotel Management
We are disappointed to hear you were not satisfied with your stay. We take all guest comments seriously and will be sure that the issues you encountered were addressed.
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Ocean view room was magical

Posted Aug 7, 2017
Pros: location, service
Cons: Restaurant did not serve me good quality meat and didn't really help me out at all when i complained.
Location: Beautiful beach, nice pools and lazy river
While the structure looks a little old, the rooms were comfortable and clean. The only complaint i had about my room was that the extra door latch (the chain kind) wasn't operational. I would have liked the extra security and am a little paranoid :) There's a nice lazy river and a big pool right on site here. I didn't use either of them because the beach was so nice but it was great to have the option! There is a restaurant on site and i tried to eat there and ordered the "rib eye" medium rare. It was like shoe leather and i left 2/3 of it on my plate and told the waitress it was not good, yet somehow still ended up paying for the whole thing so that could have been better. All in all, good location, great beach and very comfortable. Skip the restaurant though!
Comment from Hotel Management
Aug 9, 2017 by Quality Control, Hotel Management
Thank you for taking the time to share your experience. While we are thrilled to hear that you enjoyed your stay we truly apologize about the inconvenience of the door latch and the issues experienced with the quality of food at the restaurant. Your comments have been sent to management to be addressed and corrected. Thank you for taking the time to bring this to our attention. We hope to see you back again soon.