Fall escape to the beach
Posted Nov 2, 2016
What a great time of year to visit Myrtle Beach! We often stay at this hotel in the spring and definitely would come again in the fall. However, Expedia website provided inaccurate information and we arrived to find that we could not have an oceanfront room (as it was described on Expedia site) because we had selected "pool view" (an additional description on the Expedia site.) We learned that "oceanfront" and "pool view" are mutually exclusive terms at this hotel, yet both were used on the Expedia site to describe the room we selected. Had to pay for an upgrade to get away from "pool view" (which means your room literally opens onto the pool deck and you cannot see the ocean) but still couldn't get oceanfront, so we ended up right above the kitchen exhaust fans (noisy/smelly) with only a limited side view of the ocean. Very upsetting to have used my Expedia points to get a room that we absolutely didn't want, and then to pay for an upgrade to a room that was still not what we originally thought we were getting. I'm an Expedia Gold customer, but this trip we had TWO experiences with very inaccurate/misleading (i.e., false advertising) Expedia website info, so we likely will not book through Expedia in the future.