Ratings based on 417 Verified Reviews

3.8 out of 5
76% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Bonneau, S.C.

Nice hotel, convenient parking and very quiet.

Posted Sep 22, 2017
Pros: Quiet, cleanliness, staff
Cons: Parking garage floor could use some cleaning.
Location: Shopping, food, beach all very convenient.
My experience was wonderful I would recommend this place to everyone.
Comment from Hotel Management
Sep 25, 2017 by Quality Control, Hotel Management
Thank you for taking the time to share your experience. We are delighted to hear you enjoyed your stay. We look forward to seeing you back again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Pleasantly surprised

Posted Sep 6, 2017
Pros: Everything
Location: Close to everything, airport, beach, stores.
I had a wonderful time, staff was friendly and helpful, the resort was clean with great amenities, the room spacious and clean. The hotel location was very convenient -close to beach, airport, stores and restaurants.
Comment from Hotel Management
Sep 8, 2017 by Quality Control, Hotel Management
Thank you for the awesome review! We are thrilled to hear you enjoyed your stay. We hope we will see you back again soon.
2 out of 5
by A verified traveler

Myrtle beach

Posted Sep 1, 2017
Beds were not comfortable and hotel room had to be changed.. the staff was very pleasant and accommodating
Comment from Hotel Management
Sep 1, 2017 by Quality Control, Hotel Management
We are truly disappointed to hear that you did not find your beds comfortable. Please know that we do monitor the comfort of our mattresses and we will be looking into this.
3 out of 5
Recommended
for Everyone
by A verified traveler from lenoir

Great pool, property is weathered.

Posted Aug 24, 2017
Low level rooms are heavily worn and resemble a fraternity spring break dive. The upper rooms are good.
Comment from Hotel Management
Aug 24, 2017 by Quality Control, Hotel Management
Thank you for taking the time to share your experience. We appreciate all guest feedback and use it to help us improve.
4 out of 5
Recommended
for Everyone
by A verified traveler from raleigh, nc

Posted Aug 23, 2017
We enjoyed it! Nice hot tubs, pools, lazy river and directly on the beach. Only downside is pool closes at 10.
Comment from Hotel Management
Aug 23, 2017 by Quality Control, Hotel Management
Thank you for the great feedback. We are delighted to hear that you enjoyed your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2017
Pros: Right on the beach
Cons: Someone by the pool for supervision
Nice time, had a few baby ants in the room, otherwise clean. Lazy river was nice, but there was no supervision by the pool. Parents don't always supervise their children. Big Lazy River tubes were in pool even though signs said they were not allowed. Young children were swimming in the lazy river with people on tubes floating around trying to avoid running into them.
Comment from Hotel Management
Aug 23, 2017 by Quality Control, Hotel Management
Thank you for sharing your experience. We are thrilled to hear that you enjoyed your stay. We will be sure to address with our staff the importance of enforcing the rules around our pool area as they are in place to ensure all of our guests are safe.
1 out of 5
by A verified traveler

Thank God for the view!

Posted Aug 19, 2017
Poor service and things in room broken. Toilet broken, shelf in fridge fell off, patio door wouldn't lock. Pre reservation request not honored. Pool closed too early.
Comment from Hotel Management
Aug 23, 2017 by Quality Control, Hotel Management
We are disappointed to hear you were not satisfied with your stay. We take all guest comments seriously and will be sure that the issues you encountered were addressed.
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Ocean view room was magical

Posted Aug 7, 2017
Pros: location, service
Cons: Restaurant did not serve me good quality meat and didn't really help me out at all when i complained.
Location: Beautiful beach, nice pools and lazy river
While the structure looks a little old, the rooms were comfortable and clean. The only complaint i had about my room was that the extra door latch (the chain kind) wasn't operational. I would have liked the extra security and am a little paranoid :) There's a nice lazy river and a big pool right on site here. I didn't use either of them because the beach was so nice but it was great to have the option! There is a restaurant on site and i tried to eat there and ordered the "rib eye" medium rare. It was like shoe leather and i left 2/3 of it on my plate and told the waitress it was not good, yet somehow still ended up paying for the whole thing so that could have been better. All in all, good location, great beach and very comfortable. Skip the restaurant though!
Comment from Hotel Management
Aug 9, 2017 by Quality Control, Hotel Management
Thank you for taking the time to share your experience. While we are thrilled to hear that you enjoyed your stay we truly apologize about the inconvenience of the door latch and the issues experienced with the quality of food at the restaurant. Your comments have been sent to management to be addressed and corrected. Thank you for taking the time to bring this to our attention. We hope to see you back again soon.
4 out of 5
by A verified traveler from Atlanta Ga.

Good Hotel, Staff good, Beach access terrible

Posted Aug 4, 2017
Pros: The parking Deck was built within the boundary of the rooms and made carrying your baggage to the rooms pretty easy, the negative was that to access t
Cons: Better disclosure's for the beach access and the city's "ORDINANCES".
Location: Practically no thing to do within walking distance except for the Beach, and if you read above you can tell how that was.
At check in we were disappointed because we asked for a floor higher than the 4th floor unsuccessfully, we checked in shortly after check in opened so it wasn't like we were late in the evening and all rooms had been taken. when we went to the Beach we were informed that the city's employee's IE: Life Guard's. set up umbrella's for rent on the front of the beach and the only way to get a Beach front spot was to pay $40 a day to rent their Umbrella's and chairs and if you were earlier in the morning than the life Guard's setting up the umbrella's and put your on their prime spots that they had the right to remove your umbrella's and chairs and put theirs up in place, and that some city employees would actually throw some "Violators" possessions in the trash. you could only put your umbrella and chairs up behind their line of umbrella's ,therefore obstructing your access and view of the ocean, So why pay the higher, expensive rate for a beach front hotel thinking you are going to have a good view and access to the beach, "NOT" I'm sure if they disclosed this in their web site it may cut down on the bookings for this hotel, and Area in general.
Comment from Hotel Management
Aug 9, 2017 by Quality Control, Hotel Management
We truly apologoze that we were not able to assign you to a unit higher than the fourth floor. Our units are assigned in order to get all of our guests in units without requiriring them to move rooms during their stay. None of the beaches in the area are privately owned and while the beach chair and umbrella rentals are handled by the city, there is no ordinance preventing chairs and umbrellas from being set up ocean side of the city rental row. They just can not be set up in the designated area for such rentals.
3 out of 5
Recommended
for Everyone
by A verified traveler from kingstown, N.C.

Room was average.

Posted Jul 27, 2017
Could update a few things. Stay was OK could of been better
Comment from Hotel Management
Jul 27, 2017 by Quality Control, Hotel Management
Thank you for taking the time to share your feedback. We are delighted to hear that you were able to enjoy your beach vacation.