Ratings based on 369 Verified Reviews

4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

Posted Oct 9, 2017
Housekeeping did not come to my room on Monday. Tuesday, they made up the room but, did not take the trash out. The outdoor pool was very small. The picture provided on the website made seem larger. The bed was comfortable. Bathroom very clean.
Comment from Hotel Management
Oct 13, 2017 by Emily, Hotel Management
LorrieAnn, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. I am sorry you experienced an issue with housekeeping while you were our guest. I will follow up with the team to ensure this does not occur in the future. Your comments will help us as we continually work to improve our guest experience. Thank you, Emily
2 out of 5
by A verified traveler from roanoke, va.

Posted Oct 9, 2017
Pros: location
No room available at 545 day of check in. Give my a handicapped room. No coffee at 930 in the morning, sat down at uncleaned table as they all were and asked for coffee. It was cold. Came back from being out all day, room had not been cleaned nor cleaned towels brought. Called guest services and to dinner. They brought clean towels and left the dirty ones on bath floor.
Comment from Hotel Management
Oct 13, 2017 by Emily, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Sincerely, Emily
4 out of 5
Recommended
for Everyone
by A verified traveler from tappahannock, va

Nice hotel next to the mall

Posted Oct 7, 2017
Our stay was great. The hotel is in the middle of everything. The beach was about 10 minutes away. We could walk to the mall and all of the restaurants. The only thing I did not like about my stay was the cleaning of the rooms. We arrived back to the room around 2:30/3pm and our room was not clean. After getting settled (my one year old had just went down for a nap) the housekeeper knocked at our door and basically told us we could either leave to get the room cleaned or it would not get cleaned bc housekeepers leave after a certain time. We left and went to the pool. She only made our beds, and replaced towels. The floor was not vacuumed, the tub was still dirty from the previous night baths and the bathroom floor was dirty. Great stay other then that and comfy beds.
Comment from Hotel Management
Oct 11, 2017 by Emily, Hotel Management
Dear Demetria: Thank you for taking the time to share your comments about your recent stay as our guest. I am glad that you enjoyed your time here in Myrtle Beach. The entire team at the hotel strives to ensure every guest has a wonderful stay. I do apologize for the issues you experienced with housekeeping. I will address your comments with the team to ensure it is not an issue in the future. Thank you again for sharing your feedback. We hope to see you on your next trip to Myrtle Beach. Thank you, Emily
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Nice hotel, right across from the coastal mall.

Posted Oct 2, 2017
Great place to vacation with the family. There's ziplining, motown musicals, Ripleys believe it or not aquarium, boardwalk shopping and entertainment while you dine. Go carts. Just to name a few activities. There's more.
5 out of 5
Recommended
for Everyone
by A verified traveler

PERFECT SPOT !!

Posted Sep 19, 2017
After driving 14 hrs, wanted a nice spot, and did I !
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 14, 2017
Hotel was very clean and staff was very nice. Only suggestions I would have for the hotel is the hairdryers are terrible and they should have a bench outside for people waiting for the shuttle to the airport.
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, PA

Oddly, not close to the beach

Posted Sep 2, 2017
Beautiful hotel. Great staff. Little surprised that it wasn't near the beach (about 20 minutes), but a very nice hotel and in a shopping mall, which was nice.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Very nice hotel, close to the mall and beach

Posted Aug 30, 2017
I had a great experience! The room was very clean and comfortable. The hotel was close to every where we needed to go. The staff were very accomodating. The only problem we had was actually getting in the room, the door kept sticking and they had to have it fixed but it was still difficult to open the door.
5 out of 5
Recommended
for Everyone
by A verified traveler from SC

Posted Aug 30, 2017
Nice hotel, close to a mall and broadway at the beach.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, walking distance to mall

Posted Aug 24, 2017
We stayed here based on the reviews and good price. The staff was friendly and check in was fast. The room was spacious, clean, the beds were really comfortable and they had lots of towels already in the room so no need to call for extras. Driving distance to the beach, not far at all. Lots of attraction and restaurants close by. Will definitely stay here again.