Fireplace

Reviews of Hilton Myrtle Beach Resort

4 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 589 out of 1380 reviews" "
Rating 8 - Good. 374 out of 1380 reviews" "
Rating 6 - Okay. 212 out of 1380 reviews" "
Rating 4 - Poor. 108 out of 1380 reviews" "
Rating 2 - Terrible. 97 out of 1380 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Piriya

Traveled with partner
Liked: Cleanliness
Disappointed, expect a little bit more for the price that we paid.
Stayed 1 night in Mar 2024
Response from Guest Services, Hilton Myrtle Beach on Mar 28, 2024
Thank you for sharing your feedback with us following your stay. We value your rating as it helps us maintain our high levels of service. While we strive to deliver an outstanding experience, it appears we missed the mark and caused you frustration. Our aim is to provide a welcoming, comfortable, and tailored experience, and we will use your feedback to improve our services for all our guests. Despite this, we're pleased to hear that the rest of your stay was enjoyable! Thank you for choosing our property, and we hope you will give us another opportunity to demonstrate our exceptional amenities and services in the future.Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

Ruby

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Guest Services, Hilton Myrtle Beach on Mar 28, 2024
Thank you for your incredible rating! Your perfect 5-star feedback is music to our ears, and it reinforces our belief in the power of exceptional service. We are thrilled to have had the opportunity to provide you with an unforgettable experience. As we eagerly anticipate your next visit, please rest assured that we'll go above and beyond to ensure that every moment exceeds your expectations, leaving you with lasting impressions of our hospitality.Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

James B.

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was very nicely serviced daily by the cleaning staff. It had a great view of the ocean and the beach was very walkable with packed sand.
Stayed 7 nights in Mar 2024
Response from Guest Services, Hilton Myrtle Beach on Mar 28, 2024
Thank you for your rating. I am thrilled our team made such a positive impression during your stay with us. The guest experience is the most important aspect of a hotel stay and that can't be achieved without a passionate team! Thank you so much for your kind words. We can't wait to welcome you back!Regards, Guest Services, Hilton Myrtle Beach

2/10 Terrible

Lori

Traveled with partner
Liked: Cleanliness
Total bait and switch by Hilton yet again. Booked my stay through Expedia for the Hilton Ocean view room. Paid a premium for this modern Ocean view king size bedroom. When I arrived, there was an issue at the reception desk, and the check in agent stepped away from the desk for approximately five minutes with my license. She came back and told me there had been a kerfuffle with Expedia, but she had taken care of me and giving me a very nice room in the Royal Palms. This is a much older hotel attached to the newer Hilton. What I received was a dingy hotel room that was outdated, and my ocean view had to be observed by leaning over the balcony. The shower diverter did not work, and the thermostat on the wall would only go to 74 -you could not adjust it from there. I do not plan to stay with Hilton again. Last year I had the same thing happen on a vacation booked with poolside room in Key West Florida. When I arrived, my poolside view room was blocked by a 5 foot tall hedge. When I address this with the agent at the desk, then they said well the room is near the pool. They waved my resort fee, charge to somehow make the bait and switch up. I’m sorry two strikes you’re out.
Stayed 1 night in Mar 2024
Response from Guest Services, Hilton Myrtle Beach on Mar 28, 2024
I'm sorry to learn that your experience with us was not the perfect one we envisioned. We believe in making every stay unforgettable - with exceptional service, pristine rooms, and one-of-a-kind experiences. Our guests are our top priority, and we take pride in the culture we've established and the quick-acting nature of our team members, who are always ready to resolve any issues and get our guests back to their wonderful hotel experience. Our hotel management team will carefully review your stay and assess every aspect in detail. I want to express my apologies for not meeting your expectations during your stay. I hope you will consider giving us another opportunity to show you our property at its finest.Regards, Guest Services, Hilton Myrtle Beach

6/10 Okay

Lindsey

Traveled with family
It’s a place to stay near the ocean if that’s what you are looking for. The room was not fully clean upon check in…still hairs in the bathroom and on the towels. Random stains on the covers and chairs in the room. The view was amazing, and the location of the resort was near everything in Myrtle Beach. “Resort” should be used lightly. The pools were freezing the entire time. None of the guests were in them. One of the hot tubs closed the entire time. Parking was super easy. The food on site is okay if you are wanting something quick. I’ve stayed at better Hilton resorts in other states that did a lot more for you for charging the resort fee, but decent place to stay.
Stayed 6 nights in Mar 2024
Response from Guest Services, Hilton Myrtle Beach on Mar 28, 2024
I regret to learn that your stay with us was not the flawless experience we promised. We are dedicated to delivering the best possible hospitality experience - with unrivaled service, impeccable rooms, and unforgettable experiences. We're proud of the culture and team we've assembled, which allows us to quickly fix any guest issues and get our guests back to their beautiful and inspiring hotel experience. Our hotel management is dedicated to understanding your experience, and they will thoroughly review your stay with great attention to detail. I am sorry for any inconvenience or disappointment you experienced during your stay. I hope you will give us another opportunity in the future to provide you with the unforgettable experience we are dedicated to delivering.Regards, Guest Services, Hilton Myrtle Beach

8/10 Good

sai

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services, Hilton Myrtle Beach on Mar 16, 2024
It brings me great joy to learn that you had a truly enjoyable experience at our hotel. Our team takes pride in providing exceptional service and ensuring that all our guests' needs are met. We are delighted to learn that their attentiveness was recognized and that you thoroughly enjoyed every aspect of your stay. Your positive feedback will be shared with our team, as they deserve commendation for their exceptional contributions towards your overall experience. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Regards, Guest Services, Hilton Myrtle Beach

2/10 Terrible

Philip

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Far from what I expected given the amount I paid. Our hotel door had three separate issues, which in turn caused us to be locked out three times, go wait at the front desk, and wait for a maintenance request to be fulfilled. And each time, they couldn’t fix my door. Front desk said they could wave my parking. Well that’s fine and dandy but I missed a show I bought two tickets for because of these issues. Front staff couldn’t do anything about my troubles, specifically because I “booked through Expedia”. Well, I learned my lesson on both fronts. Never again Hilton, and never again Expedia. I’ve yet to call Expedia to see if they can do anything, but I did purchase my trip protection. If they cannot make my experience right, I’m not sure who to be more upset at. This hotel also had one bathroom in their lobby. Every time we got locked out of my room, I unfortunately had to use the restroom too. Why is it that your front staff kept pointing me to that bathroom, which had a “out of order” sign on it. For four days, your staff was pointing people to a bathroom that had “out of order” written on it. That may sound negligible, but it is ABSOLUTELY a cherry on top of being locked out of my room, for the first, second, and then third time. I don’t think I can explain how truthfully disappointed I was by my experience with just words in a review. Actions will speak louder, and my actions will never find me back with Hilton OR Expedia (unless they can make this situation right)
Stayed 3 nights in Feb 2024
Response from Guest Services, Hilton Myrtle Beach on Mar 10, 2024
We are extremely disappointed to learn that your experience with us was not the exceptional one we aim for. We are dedicated to delivering the best possible hospitality experience - with unrivaled service, impeccable rooms, and unforgettable experiences. We take great pride in the culture we've created and the expertise of our team members, which allows us to swiftly resolve any guest issues and ensure a seamless and memorable experience. We take your experience seriously, and our hotel management will thoroughly investigate your stay. I want to express my apologies for not meeting your expectations during your stay. I hope you will consider giving us another opportunity to show you our property at its finest.Regards, Guest Services, Hilton Myrtle Beach

8/10 Good

Jay, sparta

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Services, Hilton Myrtle Beach on Feb 29, 2024
Thank you for taking the time to rate your experience with us! Your rating brings us immense joy and pride. We're thrilled to learn that you had a great time at our hotel, and yourfeedback serves as motivation for our team to continue delivering top-notch hospitality. Your satisfaction is paramount, and we eagerly await the opportunity to welcome you back for another wonderful stay.Regards, Guest Services, Hilton Myrtle Beach

8/10 Good

Christian

Liked: Cleanliness
Nice property but for the money I feel better options, added a resort fee and charged for parking.. House keeping woke me up before 9 which I thought was early. never came back when I asked her to. Have to drive as nothing is in walking distance. Weather was chilly but great walks on beach to Apache pier. Nice place and was very quiet at this time of year.
Stayed 4 nights in Feb 2024
Response from Guest Services, Hilton Myrtle Beach on Feb 25, 2024
Your review is valued, and we're thankful for your positive comments. We're pleased that you had an overall good stay at our hotel and that you found our property appealing. Our team aims to provide a pleasant experience for our guests, and your feedback reaffirms our efforts. We'll pass on your kind words to those who contributed to your positive impression. Thank you for sharing your review, and it was our pleasure to have you as our guest.Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

Eldridge

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Suite near the shopping mall restaurants
Stayed 1 night in Feb 2024
Response from Guest Services, Hilton Myrtle Beach on Feb 19, 2024
Thank you very much for your stellar rating of our property. It is so wonderful that you thought so highly of the quality of product and service we offer. My colleagues really do take the greatest care in making sure they look after our guests, in delivering the highest and most attentive levels of service. I am so pleased they looked after you, and will have great pleasure in sharing your rating with them. We are delighted to learn that you hold us in such high regard and once more, we appreciate your wonderful review. We can’t wait to welcome you home again soon!Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

Kenneth

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Services, Hilton Myrtle Beach on Feb 8, 2024
Your wonderful rating has truly brightened our day! We can't express enough gratitude for your 5-star feedback, which reflects our commitment to delivering remarkable experiences for our esteemed guests. Your complete satisfaction is our ultimate reward, and we can't wait to welcome you back. Rest assured, we'll strive to make your future stay surpass every expectation.Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

Kalila

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Guest Services, Hilton Myrtle Beach on Jan 16, 2024
We are overjoyed by your generous rating! Your 5-star feedback means everything to us, and it affirms that our dedication to providing outstanding service is paying off. It was an absolute pleasure hosting you, and we're eagerly counting down the days until we have the opportunity to exceed your expectations once again, making your next stay truly unforgettable.Regards, Guest Services, Hilton Myrtle Beach

8/10 Good

Charles

Liked: Cleanliness, property conditions & facilities
Response from Guest Services, Hilton Myrtle Beach on Feb 12, 2024
Your review is valued, and we're thankful for your positive comments. We're pleased that you had an overall good stay at our hotel and that you found our property appealing. Our team aims to provide a pleasant experience for our guests, and your feedback reaffirms our efforts. We'll pass on your kind words to those who contributed to your positive impression. Thank you for sharing your review, and it was our pleasure to have you as our guest.Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

Melinda

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This place was awesome can’t wait to go back
Response from Guest Services, Hilton Myrtle Beach on Feb 12, 2024
Thank you for your great rating! We are so pleased to hear that you loved everything about our hotel. We take pride in the quality of our property ranging from superior cleanliness to excellent customer service. Our mission is to seek every opportunity to provide extraordinary guest experiences, and your comments show me that we got it right. We can't wait for you to return in the near future.Regards, Guest Services, Hilton Myrtle Beach

6/10 Okay

Matthew

Stayed 1 night in Dec 2023
Response from Guest Services, Hilton Myrtle Beach on Jan 23, 2024
Thank you for your feedback about your recent stay with us. I truly apologize that we fell short of our promise. Our aim is to provide a comfortable, convenient, and personalized experience for all of our guests, and your comments are valuable in helping us improve and enhance the quality of our services. Despite the issues you mentioned, we are happy to hear that you enjoyed the rest of your stay with us, and we are grateful that you chose our property for your visit. We hope that you will consider staying with us again in the future, as we would love the opportunity to demonstrate how exceptional our property can truly be.Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Guest Services, Hilton Myrtle Beach on Jan 31, 2024
We are absolutely thrilled to receive your rating. Making a positive impact on our guests' stay is what we strive for, and your feedback indicates that our team's dedication has paid off. Your kind words are a testament to their passion and commitment to providing exceptional service. Thank you for sharing your experience, and we eagerly await your return for another memorable stay!Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
It was a wonderful holiday vacation!
Stayed 4 nights in Dec 2023
Response from Guest Services, Hilton Myrtle Beach on Dec 28, 2023
We truly appreciate your kind and generous rating. I am so happy to learn that the service delivered by our team not only impressed you but exceeded your expectations. Your experience sounds like perfection and we are thrilled that you had such a spectacular stay. Your compliments reassure me that we are fulfilling our mission of providing lasting memories for our guests. It is through these qualities that we continue to enjoy repeat customer loyalty and recommendation. Thanks again and we look forward to the pleasure of welcoming you back to our property very soon.Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

BASIL

Liked: Cleanliness, property conditions & facilities
The property was quite and clean
Stayed 3 nights in Dec 2023
Response from Guest Services, Hilton Myrtle Beach on Dec 28, 2023
Thank you for your remarkable rating! We're thrilled that you were completely satisfied with all aspects of our hotel. The high standards of cleanliness that we uphold and the exceptional customer service we deliver are sources of immense pride for us. Your feedback tells us we're succeeding in our mission to provide outstanding guest experiences. We eagerly await your return in the upcoming future.Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

Justine

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Lovely place to stay with a view of the ocean from every room
Stayed 5 nights in Dec 2023
Response from Guest Services, Hilton Myrtle Beach on Dec 19, 2023
Thank you for your thoughtful review! Our commitment to providing exceptional guest experiences is unwavering, and I'm thrilled that we succeeded in making your stay so enjoyable. Your words of appreciation will be shared with the entire team, who played a pivotal role in leaving a positive and lasting impression. Your review brightened our day, and hosting you has been a wonderful experience we'll cherish.Regards, Guest Services, Hilton Myrtle Beach

8/10 Good

Shawn, Powell

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Liked the hotel but timing for my sons bowl game, Dec. 16, isn't a great time to be in Myrtle Beach for outdoor things. We made the best of it while we were there.
Stayed 3 nights in Dec 2023
Response from Guest Services, Hilton Myrtle Beach on Dec 19, 2023
It was a pleasure to be of service! I'm so pleased to hear that you had an enjoyable stay and that our staff provided excellent customer service. Thank you for taking time to review your visit and kind rating. We hope you will stay with us again soon!Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

Gavin

Stayed 3 nights in Dec 2023
Response from Guest Services, Hilton Myrtle Beach on Dec 19, 2023
It is truly delightful to receive such wonderful feedback from you! We are thrilled to hear that you were impressed with every aspect of your stay at our hotel, from our beautiful facilities to our high-quality beds and excellent service. Your satisfaction is our top priority, and we are grateful to have exceeded your expectations. We will certainly convey your gratitude to our entire team, who worked tirelessly to ensure that you had a memorable experience. Your positive comments will serve as a motivation for our team, and they will be commended for their exceptional contributions towards your overall experience. We look forward to the opportunity of welcoming you back in the future for another exceptional stay.Regards, Guest Services, Hilton Myrtle Beach

2/10 Terrible

anudeep

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Disturbance all over night
We had disturbance from the party in lobby and management had promised us to give us compensation but no one reached out to us
Stayed 1 night in Nov 2023
Response from Guest Services, Hilton Myrtle Beach on Dec 19, 2023
Your feedback is certainly not reflective of the experiences we strive to create and we hope you can accept our sincerest apologies. The comfort and joy of each of our guests is a top priority for everyone on our team and we regret to learn that we fell short of providing you with a perfect experience. We only get one chance at making a wonderful first impression that reflects our legendary guest service.Regards, Guest Services, Hilton Myrtle Beach

8/10 Good

Marilyn

Business traveler
Liked: Cleanliness
The hotel itself was great, room was clean, only complaint is the shower water would only get luke warm.
Stayed 2 nights in Dec 2023
Response from Guest Services, Hilton Myrtle Beach Resort on Dec 15, 2023
Hi Marilyn,Thank you for taking the time to provide your detailed feedback following your recent stay with us at Hilton Myrtle Beach Resort. We were delighted to read that you were generally pleased with our service and facilities. We know this makes a lasting impression.We will certainly investigate the mentioned inconsistencies thoroughly and address your feedback with the relevant teams accordingly, so immediate action is taken and the issues you faced are avoided in the future. I do hope that you will allow us a further opportunity to show you we can do better. Once again, thank you for your feedback.Regards,Guest Services, Hilton Myrtle Beach

10/10 Excellent

Arthur

Stayed 1 night in Dec 2023
Response from Guest Services, Hilton Myrtle Beach on Dec 10, 2023
Thank you for highly rating your accommodations during your recent stay. I am so glad to learn that you had a fantastic experience during your stay and that our staff was a big part of it. We are committed to delivering outstanding service to exceed the needs of our guests, and it's always a proud moment to learn that we have done so. We will acknowledge all the individuals on our team who contributed to providing you with a smooth experience. We can't wait to host you again on many future occasions.Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

William

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Services, Hilton Myrtle Beach on Dec 10, 2023
Thank you for highly rating your accommodations during your recent stay. I am so glad to learn that you had a fantastic experience during your stay and that our staff was a big part of it. Our goal is to take care of every need of our guests, and it's always a gratifying experience to receive confirmation that we have succeeded. We will honor all the individuals on our team who helped make your experience seamless. We eagerly anticipate your return on many future visits.Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

Maelyn

Stayed 2 nights in Nov 2023
Response from Guest Services, Hilton Myrtle Beach on Dec 10, 2023
Thank you for sharing your superb rating of your stay with us. Your kind words about the quality of your stay and the superior service provided by our staff are truly appreciated. We are dedicated to providing the best service possible and it's always a delight to learn that we have exceeded our guests' expectations. We will give recognition to all individuals on our team who played a role in providing you with a smooth and effortless experience. The chance to host you again on many future visits is something we eagerly anticipate.Regards, Guest Services, Hilton Myrtle Beach

6/10 Okay

Mike

Business traveler
Liked: Cleanliness, property conditions & facilities
I think the property is underwhelming given it's brand. Room was pretty ordinary. And, EVERYTHING is nickled and dimed - water (not complimentary); tv channel selection (only 2 HBOs); relative inflexible check-out times particularly given how empty the hotel is; generally very cold in most areas. Staff are helpful and cheerful.
Stayed 1 night in Nov 2023
Response from Guest Services, Hilton Myrtle Beach on Nov 29, 2023
Thank you for giving us feedback about your recent stay. Your rating plays a significant role in helping us elevate our services. It appears that some areas did not meet your expectations and for this, we apologize. Our aim is to deliver a hospitable, relaxing, and customized guest experience. Rest assured that your comments are essential and will be utilized in refining our services. Despite this, it's good to hear that you found other parts of your stay pleasant. We're grateful you chose us for your stay and hope for another opportunity to showcase the true excellence of our property in the future.Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

Alethia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like that my request was answered promptly and with follow up that it was completed.
Stayed 2 nights in Nov 2023
Response from Guest Services, Hilton Myrtle Beach on Nov 29, 2023
Thank you for your splendid rating of our property. We're overjoyed to hear you value the high-quality service and products we strive to deliver. Our team works diligently in ensuring our guests receive the most attentive and high-standard service - I'm thrilled they succeeded in meeting your needs. Your fantastic rating will be shared with them with much delight. Your high opinion of us is greatly appreciated, and once again, your fabulous review brightens our day. We can't wait for the chance to welcome you back home soon!Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

Shonda

Liked: Cleanliness, amenities, property conditions & facilities
Starbucks downstairs was a plus! My only complaints are; 1. No microwave in the room 2. The water. No WARM water. It's either cold or very hot in the shower. No in between no matter how you try to move the lever.
Stayed 2 nights in Nov 2023
Response from Guest Services, Hilton Myrtle Beach on Nov 29, 2023
How thrilling it was to see your rating of your stay at our hotel! I am happy it was practically perfect in every way! I am especially pleased to know you had such wonderful experiences with our hotel staff. We rely on them to help create the best experience possible, and we are elated about the positive impact this had on your visit. We will certainly recognize all the team members who contributed to give you a seamless experience. Thank you again, and we look forward to welcoming you back on your next visit.Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

Carol

Liked: Cleanliness, property conditions & facilities
Awesome
Stayed 2 nights in Nov 2023
Response from Guest Services, Hilton Myrtle Beach on Nov 29, 2023
Thank you for taking the time to provide a great rating for your recent visit to us. It is fantastic to see you had such a memorable experience with us! We strive to provide an extremely high level of service and it is clear to see you experienced this. Please do not hesitate to reach out to our team when planning your future visit; we would be delighted to assist and create another memorable celebration for you.Regards, Guest Services, Hilton Myrtle Beach

6/10 Okay

Amy

Traveled with family
Liked: Property conditions & facilities
A lot of money for a night in November for a very mediocre room
Stayed 1 night in Nov 2023
Response from Guest Services, Hilton Myrtle Beach on Nov 17, 2023
We appreciate you taking the time to share your feedback regarding your stay. Your rating guides us in enhancing our standards of service. We apologize if certain aspects of your stay did not meet your expectations. Our mission is to provide a warm, comfortable, and personalized experience for our guests. Your feedback is pivotal for us, and we will utilize it to ensure continual improvements in our service. Nevertheless, we're glad to hear that you enjoyed the remainder of your stay. We value your patronage and look forward to the opportunity to prove our dedication to quality on your next visit.Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

Tasha

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was very beautiful and the customer service was superb!
Stayed 1 night in Nov 2023
Response from Guest Services, Hilton Myrtle Beach on Nov 17, 2023
Thank you for sharing your feedback with us following your stay. We value your rating as it helps us maintain our high levels of service. While we strive to deliver an outstanding experience, it appears we missed the mark and caused you frustration. Our aim is to provide a welcoming, comfortable, and tailored experience, and we will use your feedback to improve our services for all our guests. Despite this, we're pleased to hear that the rest of your stay was enjoyable! Thank you for choosing our property, and we hope you will give us another opportunity to demonstrate our exceptional amenities and services in the future.Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

Autum

Stayed 1 night in Nov 2023
Response from Guest Services, Hilton Myrtle Beach on Nov 17, 2023
Thank you for rating your time with us. It brings me great joy to learn that your accommodations met your expectations and our staff exceeded them. We are committed to delivering outstanding service to exceed the needs of our guests, and it's always a proud moment to learn that we have done so. We will make sure to honor the efforts of every team member who helped. The chance to host you again on many future visits is something we eagerly anticipate.Regards, Guest Services, Hilton Myrtle Beach

6/10 Okay

Verified traveler

Business traveler
Liked: Room comfort
Stayed 2 nights in Nov 2023
Response from Guest Services, Hilton Myrtle Beach on Nov 13, 2023
Thank you for taking the time to review your stay with us. Your feedback is critical to us as it helps us improve and reach our high service standards. We regret to learn that there were elements of your stay that didn't meet your expectations. Our primary goal is to provide an inviting, comfortable, and personal experience to all our guests. Your observations are extremely important to us and will be used to continually enhance our service offerings. However, it seems you enjoyed other aspects of your stay, which we find heartening. We are grateful for your choice to stay with us and look forward to another chance to fully showcase the quality of our property in the future.Regards, Guest Services, Hilton Myrtle Beach

4/10 Poor

Jessica

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The property was beautiful easy beach access beautiful pool and fire pit area
Stayed 1 night in Nov 2023
Response from Guest Services, Hilton Myrtle Beach on Nov 8, 2023
It was a pleasure to be of service! We strive to embody an elegant yet approachable atmosphere and take great care with every detail from our rooms and amenities, to our warm and attentive approach. Thank you for taking time to review your visit and kind recommendation. We hope you will stay with us again soon!Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

Yiqing

Stayed 1 night in Nov 2023
Response from Guest Services, Hilton Myrtle Beach on Nov 8, 2023
Thank you immensely for your top-notch rating of our property. We are thrilled to know that you value the quality of service and products we provide so highly. Our team takes utmost pride in ensuring our guests are well cared for, delivering unparalleled and attentive service - I'm overjoyed to hear they took good care of you. I'll happily share your remarkable rating with them. We're elated that you hold us in such esteemed regard and once again, we treasure your exceptional review. We are eager to have you back home soon!Regards, Guest Services, Hilton Myrtle Beach

2/10 Terrible

Jing

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I booked for ocean view King bed room during the Labor Day holiday, which at the time was $40 more expensive than the two Queen bed room. When I get to the hotel, the staff told me that they were overbooked and they don’t have any King bed room with ocean view left. They gave me a two Queen bed room which was the farthest one of all ocean view rooms, without adjusting the price. To make it worse, since the room was the farthest, it was right next to a door that separates the ocean view rooms and other regular rooms. With very bad sound insulation, every time when someone opens and closes the door, it sounds like a loud smash and is extremely disturbing. I can also hear people’s conversation very clearly when they pass the door. In total after the tax, resort fee, and parking fee, I paid more than $500 for a night, not in the Kind bed room I desired, and could not sleep well because of the noise from the door. It was the worst hotel experience I have ever had.
Stayed 1 night in Sep 2023
Response from Guest Services, Hilton Myrtle Beach on Nov 8, 2023
I regret to learn that your stay with us was not the flawless experience we promised. Our goal is to make every stay a truly memorable one - with superior service, spotless rooms, and exceptional experiences. Our team is our strongest asset, and we take pride in their ability to quickly fix any issues so that our guests can get back to their beautiful and inspiring hotel experience. Your experience is important to us, and our hotel management will thoroughly review and assess every aspect of your stay. Please accept my sincerest apologies for not delivering the experience you expected. I hope you will give us another chance to show you the best of what we have to offer.Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

Jessica

Liked: Cleanliness, room comfort
The hotel was beautiful. It was clean smelling great! The property itself gorgeous. Right by the beach. Breakfast was delicious. The beach view was breathtaking. Definitely would stay here again.
Stayed 1 night in Oct 2023
Response from Guest Services, Hilton Myrtle Beach on Nov 6, 2023
We appreciate your excellent rating! It's heartening to know that you had a wonderful experience at our hotel. We devote ourselves to maintaining superior cleanliness and delivering unparalleled customer service. Your comments affirm that our efforts to provide an exceptional guest experience have been successful. We're already looking forward to your next visit.Regards, Guest Services, Hilton Myrtle Beach

8/10 Good

Rosanna

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Guest Services, Hilton Myrtle Beach on Oct 31, 2023
Thank you very much! We’re glad you enjoyed our property and that overall you had a great stay with us. We aim for our guests to have wonderful experiences so I am thrilled this was the case. It will be a pleasure to share your kind words with everyone who helped to create such a positive, lasting impression. Thank you again for sharing your review. It sure has been a pleasure to have you stay with us.Regards, Guest Services, Hilton Myrtle Beach

8/10 Good

keith

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed the food that was brought to our room ! Always hot and always a quick response!
Stayed 2 nights in Oct 2023
Response from Guest Services, Hilton Myrtle Beach on Oct 25, 2023
We are extremely grateful for your excellent rating of our property. It's truly rewarding to know that you hold the quality of our service and product in such high regard. Our team is dedicated to delivering top-tier and conscientious service, and I'm delighted that they met your needs during your stay. Your phenomenal rating will certainly be shared with them. Your positive sentiments about us are highly appreciated and once again, your glowing review means the world to us. We eagerly anticipate welcoming you home in the near future!Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

Maria R

Liked: Cleanliness, room comfort
The room was exactly as pictured in the website. We enjoyed sunrise from our window. The access to the beach is very convenient. Overall, very good.
Stayed 3 nights in Oct 2023
Response from Guest Services, Hilton Myrtle Beach on Oct 17, 2023
We're truly grateful for your wonderful rating! It's delightful to hear that you thoroughly enjoyed all aspects of our hotel. We take immense pride in maintaining superior cleanliness levels and providing top-notch customer service. Your comments underscore our commitment to offering extraordinary guest experiences, and we're thrilled to know we hit the mark. We can't wait to welcome you back again soon.Regards, Guest Services, Hilton Myrtle Beach

8/10 Good

Jemilatu Henrietta

Liked: Cleanliness, property conditions & facilities
The property was nice and staff were professional.
Stayed 3 nights in Oct 2023
Response from Guest Services, Hilton Myrtle Beach on Oct 17, 2023
Many thanks for your kind rating! Our ultimate aim is to provide each guest with an outstanding experience, and I'm overjoyed that we hit the mark with your stay. Your appreciation will be shared with our team, who put in the effort to create a positive and enduring impact. Your review is truly appreciated, and hosting you has been a delightful experience.Regards, Guest Services, Hilton Myrtle Beach

2/10 Terrible

Billy

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Check in attendant was very rude. 3 employees at desk watching one do all check in Could not use luggage cart to get luggage to room Bell hop sat and watched They are rude workers to guest
Stayed 1 night in Oct 2023
Response from Guest Services, Hilton Myrtle Beach on Oct 17, 2023
We're truly grateful for your feedback! Crafting exceptional moments for our guests is what drives us, and I'm elated that we managed to do just that during your visit. I'll be sure to convey your kind sentiments to our dedicated staff members who contributed to making your stay so memorable. Thank you for sharing your review, and it was an absolute pleasure to have you stay with us.Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2023
Response from Guest Services, Hilton Myrtle Beach on Oct 17, 2023
Thank you very much for your stellar rating of our property. It is so wonderful that you thought so highly of the quality of product and service we offer. My colleagues really do take the greatest care in making sure they look after our guests, in delivering the highest and most attentive levels of service - I am so pleased they looked after you, and will have great pleasure in sharing your rating with them. We are delighted to learn that you hold us in such high regard and once more, we appreciate your wonderful review. We can’t wait to welcome you home again soon!Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

Nataliia

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Services, Hilton Myrtle Beach on Oct 17, 2023
I am delighted to receive your review and to learn that you felt welcomed and pampered during your stay with us. Your feedback is an amazing compliment, thank you! It really is marvelous to hear how much you enjoyed the service and personal attention from the staff. Your patronage is hugely appreciated and I do hope we will have the pleasure to warmly welcome you back again. Please feel free to let us know if we can be of any assistance at that time.Regards, Guest Services, Hilton Myrtle Beach

8/10 Good

Leonel, Central Falls

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Guest Services, Hilton Myrtle Beach on Oct 17, 2023
Thank you for taking a moment to share your rating. We are delighted you enjoyed your stay, the hotel's central location and the service our colleagues were able to provide you with. As a hotel dedicated to providing personalized service, our genuinely caring staff is committed to ensuring our guests are well cared for. It is always gratifying to know we have been successful in our endeavor to create superlative guest experiences. We hope to welcome you back again.Regards, Guest Services, Hilton Myrtle Beach

2/10 Terrible

Mirtha, Columbia

Traveled with partner
Liked: Property conditions & facilities
I was very disappointed with what they call an ocean-view room. I had a roof and air conditioner unit view room with a foul smell of dirty water wet carpet. I called customer service, but they refused to switch or upgrade our room. I guess they don't care about customer satisfaction here, or the hotels assign the worst rooms to people who use Expedia for booking
Stayed 1 night in Oct 2023
Response from Guest Services, Hilton Myrtle Beach on Oct 17, 2023
I regret to learn that your stay with us was not the flawless experience we promised. We strive to offer nothing but the best to our guests - exceptional service, sparkling clean rooms, and unforgettable experiences. We take great pride in the culture we've created and the expertise of our team members, which allows us to swiftly resolve any guest issues and ensure a seamless and memorable experience. Your experience is important to us, and our hotel management will thoroughly review and assess every aspect of your stay. Please accept my sincerest apologies for not delivering the experience you expected. I hope you will give us another chance to show you the best of what we have to offer.Regards, Guest Services, Hilton Myrtle Beach

2/10 Terrible

Bernard

Disliked: Cleanliness, property conditions & facilities
Had to leave the property earlier because their rooms were uninhabitable. Smelt like mold and toilets didn’t work while I stayed. Wouldn’t give refund of days I didn’t stay. Horrible service and accommodations.
Stayed 3 nights in Oct 2023
Response from Guest Services, Hilton Myrtle Beach on Oct 17, 2023
I am saddened to learn that your experience with us was not the memorable one we intended. We are dedicated to delivering the best possible hospitality experience - with unrivaled service, impeccable rooms, and unforgettable experiences. Our guests are our top priority, and we take pride in the culture we've established and the quick-acting nature of our team members, who are always ready to resolve any issues and get our guests back to their wonderful hotel experience. Your stay will receive a full and in-depth evaluation from our hotel management. I want to express my apologies for not meeting your expectations during your stay. I hope you will consider giving us another opportunity to show you our property at its finest.Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

LaKenya

Stayed 1 night in Sep 2023
Response from Guest Services, Hilton Myrtle Beach on Oct 25, 2023
We are so happy you had such a great experience. I am grateful that you were content with your guestrooms and I am pleased to learn that overall you enjoyed your stay. It is great to hear that you felt so very well looked by our colleagues during your time in residence with us. We certainly look forward to welcoming you back in the very near future and once again, thank you for your high ratings.Regards, Guest Services, Hilton Myrtle Beach

8/10 Good

Consula

Business traveler
Liked: Cleanliness, room comfort
Business
Everything was nice. The laundry facilities are in another hotel. They have a shuttle for food or shopping within 2 miles of hotel.
Stayed 2 nights in Sep 2023
Response from Guest Services, Hilton Myrtle Beach on Oct 31, 2023
We appreciate your feedback and are pleased to hear you had a good stay with us. Your positive experience at our hotel is important to us, and we'll pass on your kind words to our staff who contributed to it. Thank you for taking the time to share your review; we were glad to have you as our guest.Regards, Guest Services, Hilton Myrtle Beach