The check in time is 4:00; however, our room was not available until 4:30. They said even though check in is at 4:00, that doesn't mean your room is ready at 4:00. I have never had that happen during any of hundreds of stays in a hotel. When we finally did get in our room there was an overpowering smell of cleaning products that lingered hours after we were in there. So strong to the point that we had to leave the room. Also, the rooms are very outdated; the pictures on the website make it appear as if they are newer. The area around the hotel is very loud and dirty. Lots of trashy beachy shops, arcades, smoke shops, etc.