Ratings based on 358 Verified Reviews

3.7 out of 5
69% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Quebec

CLose to the beach, nice spot

Posted Sep 14, 2017
The hotel is well located, near attraction and the beach. We found some bugs in the room due to lot of rain they had this summer. They clean the room and everithing was ok.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bristow, VA.

Close to the beach

Posted Sep 5, 2017
Nice room close to everything, very clean , ocean front suite is big enough to fit 6 people.
Comment from Hotel Management
Sep 9, 2017 by Staff and Management, Hotel Management
Thank you!
2 out of 5
by A verified traveler from Columbia SC

My room had roaches!!!

Posted Sep 5, 2017
My room actually had roaches. I saw (3) of them!!! I immediately reported it to the night front desk clerk who apologized but said maintenance was not available at this time (it was about 11:00 pm) and no other rooms are available. She would leave a note for the manager. The next morning at checkout I also advised of the roaches. The clerk also apologized and said Expedia has a copy of my receipt and have a great day. I will not stay here again.
5 out of 5
Recommended
for Families
by A verified traveler from Grayson, KY

Nice hotel have stayed here many times

Posted Sep 4, 2017
Pros: Most everything
Cons: Better breakfast
Interesting story of this hotel and it's name. It is not part of the national brand but they owned the name before Holiday Inn and would not give it up, even when Holiday Inn tried to buy it.
Comment from Hotel Management
Sep 9, 2017 by Staff and Management, Hotel Management
Thank you for sharing your comments!
2 out of 5
by A verified traveler from MA

Very disappointing!

Posted Sep 2, 2017
Pros: Front desk staff was very nice & understanding …that's the only good thing about the place
Cons: Renovate the whole place & fix the plumbing!
Not what we expected from a Holiday Inn...needs an renovation badly! Toilet was backed up & they couldn't really fix it but couldn't move us to another room due to hotel being fully booked (which is understandable). Hotel was nothing like pictures on website at all! Very disappointed!
Comment from Hotel Management
Sep 9, 2017 by Staff and Management, Hotel Management
We're sorry you were unhappy. We will work hard to correct the issues you experienced. Thank you for letting us know.
3 out of 5
Recommended
for Everyone
by A verified traveler from montana

Right on the beach and close to shops.

Posted Aug 31, 2017
Pros: location
Cons: could update rooms
Location: boardwalk was really close, lots of shopping and bar/food establishments.
Hotel could use some updates and bathrooms are really small. good location. could not get screen door to lock but maintenance help right away.
Comment from Hotel Management
Sep 2, 2017 by Staff and Management, Hotel Management
Thank you for your comments.
2 out of 5
by A verified traveler

Not for me and my kids

Posted Aug 28, 2017
Pros: It was very close to the downtown area with lots of things to do and the beach access was great!
Cons: Everything seemed very outdated and needed a deep cleaning.
I had a completely different idea of the quality of the hotel based on pictures from the website, compared to the actual accommodations. I am typically not the complaining type, so I felt very bad and apologetic as I approached the front desk with my concerns. Everything looked as though it needed a deep cleaning and I just couldn't make myself comfortable. Unfortunately, I realized this AFTER I checked in. However, the front desk staff and Manger was AMAZING. They offered me another room and when I still wasn't satisfied, they offered to authorize a refund through Expedia immediately. Some may be very comfortable at this hotel, but with 2 teenagers and the cost per night, it wasn't an environment that I wanted then to be in and not at all what I thought I was paying for.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toledo, OH

Location is great

Posted Aug 23, 2017
Pros: Location
Our room wasn't the cleanest room I've been in and it's kind of small, but we love the location of this hotel.
Comment from Hotel Management
Aug 26, 2017 by Staff and Management, Hotel Management
Thank you for your comments. We will work hard to improve upon your issue.
1 out of 5
by A verified traveler from Chicago

Worse stay ever!

Posted Aug 23, 2017
First room provided had a leaking toilet causing a strong urine smell, had to spend long time in the room while they were fixing it. The second room provided had a completely clogged sink, they kept saying they were coming to fix it, did not do it until the next day by 9am, had to miss breakfast with friends. Very careless staff, never got to see a manager. Worse stay ever!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Boynton beach, fl

Great location.

Posted Aug 22, 2017
Great location for boardwalk and restaurants. AC not good. Minimal breakfast choices.