Check in time not very accurate
Posted Aug 29, 2016
Knowing that check in time was not until 4PM, we stopped in and browsed around the area we were staying. We arrived at Horizon 77 at 3:55 PM and told our rooms were not yet ready but would be in approx 15 minutes. That would have been ok, but it was 45 more minutes before we got to check in. at the desk we were offered another room, but then found out none were available. Check in time should be accurate, especially if check out has to be. This was the first time we have been there and my wife and I brought our 3 grown children with us. An hour wait to check in after a 4 hour drive to get here is not good for repeat business. All staff appeared to be working very hard, so I have to call it like I see it--Management.
Sometimes you just need more good help.GOOD LUCK>