Outdoor pool, sun loungers
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Reviews of hotel BLUE

3 out of 5
hotel BLUE
Myrtle Beach, SC

Reviews

6.6
Rating 10 - Excellent. 219 out of 1002 reviews" "
Rating 8 - Good. 280 out of 1002 reviews" "
Rating 6 - Okay. 214 out of 1002 reviews" "
Rating 4 - Poor. 155 out of 1002 reviews" "
Rating 2 - Terrible. 134 out of 1002 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Kyle

Traveled with family
Liked: Cleanliness, staff & service, amenities
Weekends are loud, even on 14th floor from neighboring bars and sites. Elevator was broken so ha to wait for just one that worked out of 4. Rooms where a little smaller than seemed via site pics. But a nice and clean stay for our tournament. Pull out beds where smaller and not conformable. Murphy beds where better than pull outs.
Stayed 3 nights in Apr 2024
Response from Jay Sebastian, Guest Service Manager on Apr 15, 2024
Thank you for your positive comments. We’re so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner.

10/10 Excellent

Lopez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Mar 2024
Response from Jay Sebastian, Guest Service Manager on Apr 15, 2024
Thank you for giving us a perfect rating.

10/10 Excellent

Lisa

Stayed 3 nights in Mar 2024
Response from Jay Sebastian, Guest Service Manager on Mar 19, 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers.

10/10 Excellent

Mary

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
they went above and beyond when the sister amenities were included and upgraded us to VIP allowing us access to two other hotels with SO MUCH MORE to do, they are awesome by far
Stayed 2 nights in Feb 2024
Response from Jay Sebastian, Guest Service Manager on Mar 19, 2024
Thank you for your positive comments. We’re so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner.

6/10 Okay

Major

Traveled with family
I love the parking for people staying in hotel
Stayed 2 nights in Feb 2024
Response from Jay Sebastian, Guest Service Manager on Feb 20, 2024
Thank you for taking the time with your rating. Your feedback helps us do better.

10/10 Excellent

Terry

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Had an amazing time! Stayed for Christmas!
Stayed 4 nights in Dec 2023
Response from Jay S. -Guest Service Manager on Dec 29, 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers.

8/10 Good

Carolyn

Stayed 2 nights in Nov 2023
Response from Jay S. -Guest Service Manager on Dec 29, 2023
Thank you for your review and for choosing our hotel. We’re happy that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel.

6/10 Okay

Thomas

Business traveler
There was no handicap access to the pool bar
Stayed 1 night in Sep 2023
Response from Jay S. -Guest Service Manager on Sep 29, 2023
Thank you for letting us know about this. Your feedback helps us do better.

10/10 Excellent

melissa

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Jay S. -Guest Service Manager on Sep 26, 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers.

10/10 Excellent

Lisa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Will stay there next time in Myrtle beach
Stayed 3 nights in Jul 2023
Response from Jay S. -Guest Service Manager on Sep 22, 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers.

6/10 Okay

Andrea

Disliked: Room comfort
Stayed 2 nights in Aug 2023
Response from Jay S. -Guest Service Manager on Aug 29, 2023
Thank you for taking the time with your rating. Your feedback helps us do better.

8/10 Good

Jacqueline

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jay S. -Guest Service Manager on Aug 14, 2023
Thank you for taking the time with your rating. Come back and see us soon. Cheers!

8/10 Good

Mackenzie

Liked: Cleanliness
Stayed 7 nights in Aug 2023
Response from Jay S. -Guest Service Manager on Aug 13, 2023
Thank you for taking the time with your rating.

4/10 Poor

Natalie

Traveled with family
Disliked: Cleanliness, room comfort
When we walked in there were several things broken in the lobby. What they said was a new lounge area was not even really more than a counter with a person behind it. The halls opened into the parking garage which was less than desirable. The halls in the parking garage area smelled.
Stayed 3 nights in Jul 2023
Response from Jay S. -Guest Service Manager on Aug 4, 2023
Thank you for your review. We're sorry to hear you had a frustrating experience, but I really appreciate you bringing these issues to our attention.

8/10 Good

Julie

Stayed 3 nights in Jul 2023
Response from Jay S. -Guest Service Manager on Aug 25, 2023
Thank you for taking the time with your rating. We’re happy that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel.

10/10 Excellent

McNair

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved having access to Captains Quarters too
Stayed 3 nights in Jul 2023
Response from Jay S. -Guest Service Manager on Aug 1, 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers.

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, room comfort
Had a good time
It was great love staying on the beach the hotel is pretty good…………………………………………………………………
Stayed 3 nights in Jul 2023
Response from Jay S. -Guest Service Manager on Jul 21, 2023
Thank you for your positive comments. We’re so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner.

6/10 Okay

kira

Hotel is ok. The pool bar is it best asset.
Stayed 3 nights in Jul 2023
Response from Jay S. -Guest Service Manager on Jul 18, 2023
Thanks very much for your balanced and fair review. We’re glad you enjoyed our MIXX swim up bar.

10/10 Excellent

Adelso

Liked: Cleanliness
Stayed 3 nights in Jul 2023
Response from Jay S. -Guest Service Manager on Jul 6, 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers.

10/10 Excellent

tyseanda

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Jay S. -Guest Service Manager on Jul 6, 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers.

6/10 Okay

Verified traveler

Traveled with group
Liked: Room comfort
Disliked: Cleanliness
Stayed 4 nights in Jun 2023
Response from Jay S. -Guest Service Manager on Jun 14, 2023
Thank you for taking the time with your rating. Your feedback helps us do better.

2/10 Terrible

Seth

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
So dirty. Tub full of long hair, toilet dirty, ac by the door is stupid loud, impossible to sleep. Walls had grime on them. Sticky floor In kitchen.
Stayed 3 nights in Jun 2023
Response from Jay S. -Guest Service Manager on Jun 13, 2023
Thank you for taking the time to give your feedback. We’re sorry to hear the rooms weren't up to the standard you've come to expect from us. We will instruct our housekeepers to be more attentive in the future.

8/10 Good

Kayla

Traveled with family
Liked: Amenities
We had a fun day by the pool as a family. The bar in the pool was great & the area had a great atmosphere. No outside alcohol can be consumed in the pool area though. We had an oceanfront room. Listening to the waves from the balcony was relaxing. The room was decent for the price. We found the mattresses weren’t too comfortable but the sheets & towels were clean. Be aware there is a charge to park in the hotel’s parking deck which are NOT under video surveillance. Our car was hit & the person left. Obviously, no fault to the facility but was disturbing to be told only the first & eighth floors of the parking deck have cameras and nothing could be done. The manager said “just file it in your insurance”. Overall, decent place for the price.
Stayed 2 nights in Jun 2023
Response from Jay S. -Guest Service Manager on Jun 13, 2023
Thank you for your review and for choosing our hotel. We're sorry that your car was hit and the responsible person did not notify us. We’re happy that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel.

10/10 Excellent

elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jun 2023
Response from Jay S. -Guest Service Manager on Jun 14, 2023
Thank you for your stellar rating. We’re happy that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel.

10/10 Excellent

Shannon

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Awesome stay! Staff was amazing.
Stayed 1 night in Jun 2023
Response from Jay S. -Guest Service Manager on Jun 13, 2023
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant.

10/10 Excellent

Carlos

Stayed 5 nights in May 2023
Response from Jay S. -Guest Service Manager on Jun 13, 2023
Thank you for giving us a perfect rating.

8/10 Good

Beth

Liked: Cleanliness, room comfort
Loved it!
Our room was VERY clean, first time ever I didn’t feel like I had to disinfect and clean a room before bringing our stuff in. Friendly staff, and great amenities especially at the sister hotel. The only negative comment I have is the pools and hot tubs need a good cleaning everything looked so yellow and gross and the breakfast isn’t free. But other than that it was excellent we would definitely stay there again!
Stayed 5 nights in May 2023
Response from Jay S. -Guest Service Manager on May 23, 2023
Thank you for your review, we’re so glad to hear that you enjoyed your stay and found our staff helpful. It’s always great when we can help guests make the most of their time with us.

8/10 Good

Robin

Stayed 4 nights in May 2023
Response from Jay S. -Guest Service Manager on Jun 9, 2023
Thank you for taking the time with your rating.

6/10 Okay

Mercedes

Traveled with family
Disliked: Cleanliness
Needs to be thoroughly deep cleaned
The property was good and the customer rep was perfect however the room was filthy on the floors and reeked of mildew smell the furniture in the living room was torn and the Murphy wall bed had dust all over it from the floor not being clean. My baby boy caught croup from the dirt and debris and had to undergo medical treatment currently being treated at pediatrics. He walked on the floor not even 10min and his feet were instantly black. I had to put socks on his feet which I trashed upon departure. There’s no way a room should be that dirty of its properly cleaned after each guess use.
Stayed 3 nights in May 2023
Response from Jay S. -Guest Service Manager on May 19, 2023
Thank you for taking the time to give your feedback. We’re sorry to hear the rooms weren't up to the standard you've come to expect from us. We will instruct our housekeepers to be more attentive in the future.

4/10 Poor

irene

Traveled with family
Disliked: Amenities, property conditions & facilities
the bathroom was not in the best shape. flooring was coming up and the shower went from very cold to very hot. not a family or older person hotel as there were many partiers and loud music.will not stay here again.
Stayed 3 nights in Apr 2023
Response from Jay S. -Guest Service Manager on Apr 25, 2023
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the room that need updating. We are currently renovating the bathrooms.

2/10 Terrible

Libby

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hospitality was awful
Stayed 2 nights in Apr 2023
Response from Jay S. -Guest Service Manager on Apr 28, 2023
Miss Libby, you did not stay at Hotel Blue. You booked a reservation where Hotel Blue collects the monies for your reservation at check in. Unfortunately, since you did not pay upon arrival, we had no choice except to cancel your reservation.

6/10 Okay

Kari

Traveled with group
Stayed 4 nights in Apr 2023
Response from Jay S. -Guest Service Manager on Apr 20, 2023
Thank you for taking the time with your rating. Your feedback helps us do better.

10/10 Excellent

Tyrone

Traveled with family
Liked: Cleanliness, property conditions & facilities
I was great
Stayed 2 nights in Apr 2023
Response from Jay S. -Guest Service Manager on Apr 17, 2023
So were we...Thank you for giving us a perfect rating.

6/10 Okay

Yolanda

Traveled with family
The bed, shower and kitchen area was clean. The AC unit has a musty mold smell in the room after running for a while.UPDATE THE AC SYSTEM ASAP
Stayed 2 nights in Apr 2023
Response from Jay S. -Guest Service Manager on Apr 9, 2023
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about the AC unit needing updating.

6/10 Okay

Deneshia

Traveled with group
Liked: Amenities
Disliked: Property conditions & facilities
Rooms could be a little upgraded
Stayed 3 nights in Mar 2023
Response from Jay S. -Guest Service Manager on Apr 4, 2023
Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the room that need up dating.

2/10 Terrible

Holly

Stayed 1 night in Mar 2023
Response from Jay S. -Guest Service Manager on Apr 10, 2023
Thank you for your review. Your feedback helps us do better.

8/10 Good

Felicia

Stayed 3 nights in Mar 2023
Response from Jay S. -Guest Service Manager on Mar 23, 2023
Thank you for taking the time to review your stay with us. Come back and see us soon. Cheers!

8/10 Good

Heather

Traveled with partner
Liked: Amenities, property conditions & facilities
Room was clean and looked liked the picture. The only complaints I have is the air conditioner in the room while on sounded like a helicopter, so we could not use it at night. The other minor issue was the water temperature in the shower. It would be normal one minute, then go to scalding hot and then to freezing. So you had to really pay attention while taking a shower. Other than those things the stay was great
Stayed 3 nights in Mar 2023
Response from Jay S. - Guest Service Manager on Mar 20, 2023
Thank you for taking the time to give your feedback. We’re sorry to hear the A/C and shower wasn't up to the standard you've come to expect from us. We’re happy that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel.

2/10 Terrible

Erika

Traveled with family
Disliked: Cleanliness, amenities
The beds are horrible. They are extremely hard and uncomfortable.
Stayed 2 nights in Mar 2023
Response from Jay S. -Guest Service Manager on Mar 18, 2023
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

10/10 Excellent

Terez

Liked: Cleanliness, room comfort
It was great
Stayed 2 nights in Feb 2023
Response from WH on Mar 2, 2023
Thank you for your feedback! We are pleased that you enjoyed your stay with us!

2/10 Terrible

Brandy

Disliked: Cleanliness, room comfort
Refund
My key wouldn’t work ,so I went back to the front desk and the clerk called maintenance to come change the lock on the door and he never showed up. I got partial payment back.
Stayed 1 night in Feb 2023
Response from WH on Mar 2, 2023
Thank you for your feedback! We apologize for the inconvenience caused to you.

10/10 Excellent

D-wan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Jay S. -Guest Service Manager on Mar 13, 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers.

8/10 Good

Maygen

Liked: Cleanliness, room comfort
Nice getaway
My stay was amazing despite the rainy weather but i still had a good time. We needed a getaway the room was very nice and spacious and clean I had the oceanfront king room and it was very big. I would definitely come back in the summer when the weather is nice.
Stayed 2 nights in Feb 2023
Response from WH on Feb 25, 2023
Thank you so much for your feedback. We aim to give our guest the most exciting, fun filled , and enjoyable vacation experience ever! Please come back and stay with us again when the weather is nice and we have our activities going on for the season!

8/10 Good

Myheshia

Stayed 2 nights in Jan 2023

10/10 Excellent

Angela

Liked: Amenities, property conditions & facilities
Great Stay
Stayed 1 night in Jan 2023
Response from WH on Feb 8, 2023
Thank you for your feedback.

10/10 Excellent

Adrian

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2023
Response from WH on Jan 30, 2023
Thank you for your feedback!

10/10 Excellent

Torrez

Traveled with family
Clean comfortable and a great experience for me and my family on New Year's Day thank you
Stayed 1 night in Dec 2022
Response from WH on Jan 11, 2023
Thank you for your feedback. We are so happy that you and your family enjoyed bringing in the New Year with us!

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2022
Response from WH on Jan 11, 2023
Thank you for your feedback.

4/10 Poor

Jenna

Traveled with group
Disliked: Amenities, property conditions & facilities
Definitely needs updating and service was rude and slow
Stayed 1 night in Dec 2022
Response from WH on Jan 11, 2023
Thank you for your feedback. We apologize for the inconvenience you experienced. We are updating units as quickly as possible.

4/10 Poor

Douglas

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
When we arrived, we were told we did not have a room due to renovations. They had months to tell us this. They moved us to another property where the indoor pool was closed. Very dirty.
Stayed 5 nights in Oct 2022
Response from WH on Nov 5, 2022
Thank you for your feedback. We apologize about the inconvenience that you experienced during your trip. We will work hard to make sure things like this don't happen in the future.