A Nasty Hotel - So Disappointed
Posted Aug 20, 2016
Hotel room had cockroaches and was not clean. There was hair on the carpet and the bed linen did not smell clean. Dogs were allowed in many rooms throughout the hotel and not just isolated to a certain area of the hotel. While having breakfast, a leashed dog came through the lobby and "pooped" and the owner kept walking. One of the hotel staff cleaned it up. Hotel staff had to tell some dog owners not take their dogs in the dining area. Dogs were barking during the night, and some of them look "dirty/sick/diseased".
Frankly, it was the worst hotel I have ever stayed in, and I respectfully request a refund or at least credit toward a better hotel in the future.
Comment from Hotel Management
Aug 23, 2016 by Jane S., Hotel Management
Thank you for your feedback. I apologize that you encountered problems during your stay. Being pet friendly has its challenges especially when the pet owners do not take care of their pet and do not follow the rules. They sign a pet agreement that states the dos and don'ts. We do try to keep the pets in a certain area of the hotel but it is hard to do especially when we are not aware that the guest brought a pet. Again, I am extremely sorry.