Not what we expected. Lack of attention to upkeep
Posted Nov 21, 2016 on Hotels
Each condo unit is someone's property and the hotel itself doesn't have much say over each unit. The room we stayed in was shabby, needed updating- painting, countertop had holes and was coming unglued. Potato chips, dried cereal were under the seat cushion, food stuck on sofa pillow and three bottle caps found under the bed and end tables. Light switches embedded with dirt and the medicine chest was rusted with paint chips everywhere and covered up inside with aluminum foil. Both ends of the bathroom mirror coming off and duct tape on both ends. Black mark on wall and stain on carpet. Walls in kitchen needed cleaning.
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Thank you for posting your feedback. I would love to know which condo you stayed in so we could share your feedback with the owners in hopes they will address the maintenance issues you mentioned here. We apologize for any housekeeping deficiency. We hope you did report it during your stay so we were able to remedy the oversight for you. Your satisfaction is important to us and we are available 7 days a week to assist you.
It seems that despite this particular condo you may have enjoyed your stay. We hope that was the case. We would love another opportunity to put our best foot forward. With nearly 300 condos to choose from with varying style and quality levels, we feel certain we can find the right condo for you.
Thank you again for your time and feedback. We hope you return again soon!