Ratings based on 99 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
3.6 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from tx
Nice hotel, staff is okay, costs a little too muchPosted Jul 10, 2015
the staff was not that friendly. Just seemed to be doing their job. The room was nice and clean. They have plenty of cool activities and nice pool areas. The pool was crowded as was the whole hotel. But that is expected in July. I think the price was a little steep. i would expect a place like this to charge $150 a night. After the cleaning fee it was more like $200/night.
for Everyoneby A verified traveler from VA
Relaxing stayPosted Jul 9, 2015
We only stayed 1 night but wish it was more. The place is great, and we will surely stop back in for an extended visit.
for Familiesby Jodie
THE WORSE CUSTOMER SERVICE EVER!!!!!!Posted Jun 25, 2015 on Hotels
My card was charged a upgrade fee that I didnt authorize or take part in. The hotel stated I used a room that was next to mine and I didnt. On 3/26 I checked into the Plantation Resort and checked out Sunday 3/29. When I arrived home I checked my Bank of America card statement only to find a extra charge of $150 on my card. I used 2 seperate cards for this hotel one to book my room and my Bank of America card to pay a $60 resort fee that I was told I had to pay upon arrival. This is how the hotel got this card information. I called the resort and they stated I got an upgrade and I told them I didnt get an upgrade they kept transferring my calls from person to person and it never got resolved. The hotel sent my bank a statement stating that I went into the room next door to me and took over the room the dead bolt was locked in my room and I remember that because My son said mom what is this door for and I told him it leads to the condo next door it was locked and we kept on moving. I dont understand how this room was used but I didnt have anything to do with that I feel like I was the blame for someone elses mistake. I will never ever get a room at this resort again and I feel they should be ashamed of themselves for what they are trying to do. THis is the worse experience I have ever had at a hotel resort they have lied and they keep lying.
for Couplesby Michael from Lexington, SC
Posted Jun 24, 2015 on Hotels
Did not like the surprise cleaning fee, after we booked it.
for Familiesby Shannon
Posted Apr 14, 2015 on Hotels
by A verified traveler from Las Vegas, NV
Worst hotel ever.Posted Apr 13, 2015
Pros: It was fairly clean
Cons: Service and something to provide sound isolation between units.
We have been in all 50 states and stayed in literally hundreds. This was by far one of the worst. They provided a coffee pot & coffee with no cups. Sound isolation between unit was non existent and we had the noisiest possible neighbors. The floor obove had squeaky floors that we heard thru 2:30 am. They provided only one approximately 6 quart trash can; charged $85 for room cleaning and provided no room service. Thin"hotel" is an embarrassment to Expedia's listing. This was my first and last time using Expedia.
by A verified traveler
Posted Apr 10, 2015
Location: Good location
Hotel room smelled. They didn't clean the room on a daily basis and didn't bring new sheets or towels when requested.
for Everyoneby A verified traveler from South Carolina
Spring Break 2015Posted Apr 9, 2015
My overall experience was great. I do have one complaint the internet hardly worked and when it did it was sporadic. I spoke with the front desk staff several times on several difficult days and got the same answer "We are having trouble". So if this is a business trip, I advise u to chose a different hotel
for Familiesby Richard from Charlotte, NC
Just what our family needed.Posted Apr 8, 2015 on Hotels
Great place for our family vacation. Very nice, roomy, clean, extras. Just what we were looking for. Plenty to do, my only complaint was the weather, can you do something about that?
for Everyoneby A verified traveler from KY