Disappointed in room condition
Posted Dec 20, 2016
Oceanfront room was not the condition expected. One of the lamps in the living room cord was cut and had to be replaced, the iron did not work (thankfully, the hotel did replace these items) the couch smelled extremely bad and I sprayed with Lysol spray so we could sit and watch TV. The room as a whole was not what I expected to see. Basically, I do not intend on staying there again.
Comment from Hotel Management
Dec 22, 2016 by Quality Control, Hotel Management
Thank you for taking the time to provide us with your feedback. Unfortunately, with this review being anonymous we are unable to locate the unit you were in to address the issues you encountered. However, we will notify our staff of your concerns as this is the time of year we do our deep cleans/unit maintenance. We hope that you give us another chance as this is certainly not our standard of care.