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Reviews of Sandcastle Oceanfront Resort at the Pavilion

2.5 out of 5
Sandcastle Oceanfront Resort at the Pavilion
1802 N Ocean Blvd, Myrtle Beach, SC

Reviews

5.8
Rating 10 - Excellent. 208 out of 1212 reviews" "
Rating 8 - Good. 236 out of 1212 reviews" "
Rating 6 - Okay. 263 out of 1212 reviews" "
Rating 4 - Poor. 224 out of 1212 reviews" "
Rating 2 - Terrible. 281 out of 1212 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Martin

2/10 Terrible

Donna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I ever stayed at
Stayed 4 nights in Apr 2024
Response from Tommy on Apr 22, 2024
Good evening Donna,I want to thank you for taking your time out to write a review about our Resort. I want to apoligize for not meeting your expectations. We are working hard to get better every day. We hope we can earn your respect and approval in the future.

4/10 Poor

Megan

Traveled with partner
Disliked: Staff & service, amenities
Check in was a nightmare. I don’t know if they need to hire housekeeping help or what, but I had to wait in the lobby for 6 hours to check in, I didn’t get a room until 9 pm after standing in the hot lobby forever. But they definitely expected us out by check out time, so I lost an entire day due to this and no refund in sight.
Stayed 4 nights in Apr 2024
Response from Front Desk on Apr 17, 2024
Megan, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 Terrible

Felicia

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was convenient to the beach and the stadium we had to attend was close. But the accommodations was horrible. It took 3 days to get a set of pots for our room. There was never enough wash cloths and towels and not enough parking. The hallways were filled with trash all day but the room was clean.
Stayed 3 nights in Apr 2024
Response from The Sandcastle team on Apr 13, 2024
Felicia, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

8/10 Good

Vivian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely, my daughter enjoy her birthday. Price was on point. Have to do it again.
Stayed 3 nights in Apr 2024
Response from The Sandcastle team on Apr 13, 2024
Vivian,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

2/10 Terrible

Katie

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room smelled horrible and there was mold in the closet where the extra pillows were. It’s very outdated and the couch needs to go in the trash. Plus they failed to tell us that the indoor pool and hot tub was out of commission, so there wasn’t really much for us to do at the hotel when it was cold or raining. However the sheets were clean, beds were comfortable, and bathroom was clean.
Stayed 3 nights in Apr 2024
Response from The Sandcastle team on Apr 13, 2024
Katie, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

10/10 Excellent

Sonya

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect ocean view. Nothing to dislike.
Stayed 2 nights in Mar 2024
Response from The Sandcastle team on Apr 13, 2024
Sonya,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Erika, Charlotte

Traveled with family and small children, Traveled with family
Liked: Cleanliness
The property is located on a beautiful beachfront and well worth the priceless views.
Stayed 2 nights in Apr 2024
Response from Rochelle on Apr 10, 2024
Dear Erika,Thank you for your 5 star review! The team at Sandcastle was thrilled to have you and we are glad your enjoyed the view as much as we do. We look forward to your next visit!

2/10 Terrible

Nicole

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible experience. Didn’t check into my room until 8:30PM when check in is at 4pm. Complete waste of my time as I had to stand in the lobby for hours waiting to get to my room. No one brought any clean towels the entire time I was there. There was trash and sheets in the hallway in across from my room all day. There isn’t even a bathroom in the lobby so people had to walk to the building next door to use the bathroom while waiting for hours to check in. There is hardly any parking. Will never stay here again
Stayed 3 nights in Apr 2024
Response from Rochelle on Apr 10, 2024
Dear Nicole,Thank you for choosing our resort for your stay in Myrtle Beach. The Sandcastle team will be working to improve our services across the board.We hope to see you on your next visit to the Grand Strand.

6/10 Okay

Kristy

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
It’s not really for families. You could hear everything going on around you. Quiet times not enforced. Partying till 4am by the pool. The locks on the door are worn out especially the connecting room. It could use some updating, some things were wore down. The staff was friendly. It’s located within walking distance of the “strip” if your there for a good time or no kids it would be great.
Stayed 3 nights in Apr 2024
Response from The Sandcastle team on Apr 13, 2024
Kristy, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

4/10 Poor

Sabrina

Traveled with family and small children
Disliked: Cleanliness, amenities
It took over a hour and a half to check in after i was told they would call me as soon as the room was ready. I room overlooked 50 plus bags of trash daily.several lights in the room did not work after a call to the front desk no one ever showed up . The bathroom light would not come on . Had to use the stais because the elevator was so slow. I killed 3 roaches. Hallways were very noisy smelled like weed.
Stayed 3 nights in Mar 2024
Response from The Sandcastle team on Apr 13, 2024
Sabrina, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

6/10 Okay

Edgar

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Waited for at least an hour to check in. People were complaining about the conditions of the rooms and I have to hear all these complaints while I am waiting to check in at this hotel. I have to say that the receptionist took it very professional although there were some people yelling and screaming.
Stayed 1 night in Apr 2024
Response from The Sandcastle team on Apr 13, 2024
Edgar, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 Terrible

Michel, Saint Jean sur Richelieu

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
we call to have a high stair room, they agree but when we arrived they got us a room on the first floor. we found death big insect in the bathroom. so we leave one day before our check out Very bad place
Stayed 3 nights in Mar 2024
Response from The Sandcastle team on Apr 13, 2024
Michel, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 Terrible

Brenda

Traveled with family and small children, Traveled with family
Disliked: Staff & service
They did not have my room ready at check in time me and my family waited inside the car and received no phone call for 3 hours. Previous experiences were fine just this time I had to ask for a refund due to poor customer service.
Stayed 1 night in Apr 2024
Response from The Sandcastle team on Apr 13, 2024
Brenda, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

4/10 Poor

Katlin

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t sleep from drunk teens beating on the door all night playing music loud as heck at 3 am tell front desk and they do nothing . My daughter slept most of the day from being up all night because they were loud slamming the doors playing football in the hallway
Stayed 3 nights in Apr 2024
Response from The Sandcastle team on Apr 13, 2024
Katlin, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 Terrible

Danielle

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very understaffed very unorganized I had to wait 2 hours just to check-in my room and check -in started at 4:00pm room service did not run the whole time I stayed there every time I ask for something I didn't get it or I had to wait hours the indoor pool was closed and they sent us to the other facilitie just for them to tell us their indoor pool was also down
Stayed 4 nights in Apr 2024
Response from The Sandcastle team on Apr 13, 2024
Danielle, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

8/10 Good

Veronica

Traveled with family and small children
Liked: Cleanliness, staff & service
The room was okay, but we really enjoyed the Oceanview. The only issue was the wifi service.
Stayed 2 nights in Mar 2024
Response from The Sandcastle team on Apr 13, 2024
Veronica,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

6/10 Okay

Melessa

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
They didn’t have a room ready for us when we got there at 730pm even though the room was paid for and check in was from 4-midnight. We finally got into our room at 1030pm
Stayed 4 nights in Apr 2024
Response from The Sandcastle team on Apr 13, 2024
Melessa, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 Terrible

Marta

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When I arrived at 4pm to check in I was told that I needed to wait until my room was clean! Same thing was told to the 30 other customers waiting in the lobby. After waiting 1hr I got to my room and it was dirty, coffee pot had coffee from previous vacationers. There was trash under the beds. Carpet had a strong dirty smell and a wall had a hole. Not to mentioned that when we tried to go to the indoor pools we were notified that it was under construction. 1 elevator for 8 floors is not enough. Very disappointing
Stayed 3 nights in Apr 2024
Response from The Sandcastle team on Apr 13, 2024
Marta, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 Terrible

Heidi

Disliked: Amenities, property conditions & facilities
Could not check into our room after 6 pm because it wasnt clean. I begged for another room . Finally got a room. ....key did not work. Pics of hotel are not accurate. Run down and lamps in room didnt work. Because it took over an hour to even check in we were exhausted and DONE !!!! VERY DISAPPOINTED
Stayed 1 night in Apr 2024
Response from The Sandcastle team on Apr 13, 2024
Heidi, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

10/10 Excellent

Rudy

Liked: Cleanliness, staff & service
Everything was good 👍
Stayed 3 nights in Mar 2024
Response from The Sandcastle team on Apr 13, 2024
Rudy,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

4/10 Poor

Shery

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Very n outdated, caroet was so old n dirty had to keep shoes or socks on They claimedit to be Oceanfront room technically you could see the ocean from there but it was direct eye level view with the pool .,staff refused to change rooms they said they didn't have enough cleaning stuff to clean another room and people smoking marijuana everywhere running wild in the Halls people at the pool could see directly into your room ,we could not sit on the balcony because it was like I said eye level with the pool and everyone and all their inappropriate behavior .
Stayed 4 nights in Mar 2024
Response from The Sandcastle team on Apr 13, 2024
Sherry, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

6/10 Okay

Imari

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Terrible check in process, nothing seemed to work such as the shower head, water barely came out. I could hear everything in the next rooms my entire stay, you can hear conversations, the loudness, and I even could hear the people in the next room having intercourse. Wasn’t the worse, but definitely would never stay again.
Stayed 3 nights in Mar 2024
Response from The Sandcastle team on Apr 13, 2024
Imari, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

8/10 Good

Marilyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 3rd stay here. While the property is older and could use some updates, we enjoy staying here. The staff is always friendly and helpful. The beach in front is quieter than some other spots. Good food and shopping options are in walking distance. We will be back.
Stayed 3 nights in Mar 2024
Response from The Sandcastle team on Apr 13, 2024
Marilyn,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Shantel

Stayed 1 night in Apr 2024

2/10 Terrible

Tanisha

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The room was very outdated. The chairs had cuts and rips in it. Everything was dirty. The carpet smelled like mildew. I checked out a hour after check in. I will never stay there again
Stayed 3 nights in Mar 2024
Response from The Sandcastle team on Apr 13, 2024
Tanisha, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities
Arrived and the rooms weren’t ready and keys weren’t working. Staff was severely undermanned. Entirely managements fault. Ended up going somewhere else the day of our reservation.
Stayed 1 night in Mar 2024
Response from The Sandcastle team on Apr 13, 2024
Alex, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

10/10 Excellent

Abigail S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from The Sandcastle team on Apr 13, 2024
Abigail S,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

2/10 Terrible

Priscilla

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been waiting for over an hour and 30 minutes to get a room that on a higher floor that wasn't ready. Then was told they will upgrade my room but on the 1st floor. The lack of communication within the staff and housekeeping that's responsible for the rooms is frustrating as hell. Do NOT stay here because it's terrible.
Response from The Sandcastle team on Apr 13, 2024
Priscilla, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

10/10 Excellent

CHERYLE BRANDACE

Stayed 2 nights in Mar 2024
Response from Tommy on Apr 22, 2024
Good Evening Cheryle Brandace, I want to thank you for taking out your time to make a review. We are thrilled that we met your expectation. We can't wait to see in the future

4/10 Poor

Shon

Traveled with partner
Very outdated, one elevator, small bathrooms
Stayed 2 nights in Mar 2024
Response from The Sandcastle team on Apr 13, 2024
Shon, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

8/10 Good

john

Liked: Cleanliness, staff & service, amenities
The staff was great area was great everything is in walking distance room was clean and nice for the price the only bad this in the room was the toilet was loose other then that it was good would stay there again
Stayed 7 nights in Mar 2024
Response from The Sandcastle team on Apr 13, 2024
john,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

8/10 Good

Lissete

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Sandcastle team on Apr 13, 2024
Lissete,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

2/10 Terrible

Stephanie

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the fwm at desk was horrible. I had contacted property early to ensure cooking ware was in room and ready to receive me and my service dog. when i arrived as a late check-in as well at 10pm room still was not available, had to switch rooms twice as the other 2 was horrible. Light would not turn on and other one water did not work. Moving around with a disability like that was a horrible experience and it seemed that the bw and bm was the only 2 who went over and beyond to try to help me. The fwm told the bm that he had to help the other couple instead of me who came in much later than me. my fist racist experience i ever had in my life. never got set of pots and pans and was given hard time about my service animal when i literally missing fingers and toes and can be seen. When finally noticed there were soooo many apologies. sad case
Stayed 2 nights in Mar 2024
Response from Sandcastle team on Mar 19, 2024
Dear Stephanie,Please accept our sincerest apologizes for the inconvenience you experienced during your stay here. We strive to ensure our guests are 100% satisfied during their stay. We are constantly working to improve our services and your feedback will be utilized for training improvement purposes. I apologize that your experience was anything less than satisfying. Feedback such as yours is very important to us, as it helps us improve our service and property.

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sandcastle team on Mar 19, 2024
Dear,Please accept our sincerest apologizes for the inconvenience you experienced during your stay here. We strive to ensure our guests are 100% satisfied during their stay. We are constantly working to improve our services and your feedback will be utilized for training improvement purposes.

6/10 Okay

Roger

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sandcastle team on Mar 19, 2024
Dear Roger,Please accept our sincerest apologizes for the inconvenience you experienced during your stay here. We strive to ensure our guests are 100% satisfied during their stay. We are constantly working to improve our services and your feedback will be utilized for training improvement purposes.

2/10 Terrible

Teresa

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible facility not what is advertised
Stayed 3 nights in Mar 2024
Response from Sandcastle team on Mar 18, 2024
Please accept our sincerest apologizes for the inconvenience you experienced during your stay here. We strive to ensure our guests are 100% satisfied during their stay. We are constantly working to improve our services and your feedback will be utilized for training improvement purposes.

10/10 Excellent

Bonnie W

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The swimming pool area was unavailable due to repairs and new construction around that area, however the staff make you feel so important and like you are the only guest at their hotel so you don't miss having the pool area to enjoy. I actually lost my ring in my hotel room and the staff came to the room and found it for me! I was so grateful and I still am!!!
Stayed 2 nights in Mar 2024
Response from Eric, Front Desk Supervisor on Mar 18, 2024
Dear Bonnie,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at our Resort. We’re glad to hear that you were satisfied with your experience. Our team here is committed to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

2/10 Terrible

Kendazanna, Knightdale

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They should just shut this facility down
Stayed 3 nights in Mar 2024
Response from Sandcastle team on Mar 17, 2024
Please accept our sincerest apologizes for the inconvenience you experienced during your stay here. We strive to ensure our guests are 100% satisfied during their stay. We are constantly working to improve our services and your feedback will be utilized for training improvement purposes.

6/10 Okay

Karen

Traveled with family
Disliked: Property conditions & facilities
Light fixture in the bathroom was halfway broken with the broken piece on the counter. The door to the balcony didn’t lock and the handle was broken. Mold on the ceiling
Stayed 2 nights in Mar 2024
Response from Sandcastle team on Mar 17, 2024
Please accept our sincerest apologizes for the inconvenience you experienced during your stay here. We strive to ensure our guests are 100% satisfied during their stay. We are constantly working to improve our services and your feedback will be utilized for training improvement purposes.

8/10 Good

Ash N Maria

Traveled with partner
Liked: Staff & service, property conditions & facilities
Staff was awesome! They were some flaws but nothing that would keep us from staying again. It was also oceanfront!!
Stayed 4 nights in Mar 2024
Response from Eric, Front Desk Supervisor on Mar 17, 2024
Dear Ash and Maria,Thank you for taking a moment to share your experience at our resort. We are so pleased to hear you found services to your liking. We look forward to welcoming you back again soon

4/10 Poor

Franco

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty , did not get any room service at all .
Stayed 2 nights in Mar 2024
Response from Sandcastle team on Mar 17, 2024
Please accept our sincerest apologizes for the inconvenience you experienced during your stay here. We strive to ensure our guests are 100% satisfied during their stay. We are constantly working to improve our services and your feedback will be utilized for training improvement purposes.

10/10 Excellent

Bennett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the ocean view. Clean room. Nice staff.
Stayed 4 nights in Mar 2024
Response from Sandcastle team on Mar 17, 2024
Dear Bennett,Thank you for choosing us for services. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Sandcastle Oceanfront Resort at the Pavilion in the near future.

2/10 Terrible

Jalyn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was horrible , the water pressure in the shower was barely working , no blow dryer and the staff tried to steal me and my husband things . We were taking out belongs to the car before check out time and the staff took all of our belongs still before check out time . Don’t waste your time here ! Not worth it
Response from Sandcastle Team on Feb 23, 2024
Jalyn, Thank you for providing us with your feedback about your stay with us. Our team wants to provide and make sure all guests are enjoying themselves at the beach. From our oceanfront bar, to the 24/7 Guest services, we are here to provide you with all of your needs. We want to make sure to provide you with a better second impression of Sandcastle Oceanfront Resort at the Pavilion soon. Please reach out to our Guest service team to provide the best rate available. Thank you again. We hope to welcome you back soon.

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Never Again
Stayed 3 nights in Nov 2023
Response from JK on Nov 8, 2023
Greetings from Myrtle Beach,We appreciate the opportunity to welcome you, though we note that your stay wasn't all you had expected.Please know that the hotel is about to undergo a major renovation, bringing new guestrooms and public areas to the best location along the Grand Strand. We hope you'll consider a return trip to enjoy the improvements.Best regards,Andrew MaffeiGeneral ManagerSandcastle Oceanfront Resort at the Pavilion

2/10 Terrible

Gil

Nasty carpet smell mold stinky
Stayed 3 nights in Oct 2023
Response from Eric, Front Desk Supervisor on Oct 30, 2023
Thank you for taking the time to review our property. We sincerely apologize that we were not able to provide you with the quality of services you deserve. We are always looking for ways to improve our customer experience and your feedback will be utilized. We hope you give us another chance to exceed your expectations and I hope you consider us for future stays in Myrtle Beach

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Eric, Front Desk Supervisor on Oct 30, 2023
Dear Cynthia,Thank you so much for your five-star review, we aredelighted to hear that you had a positive experience with us at our Resort. Our team will be happy to hear that their hard work has paid off. If there’s anything we can do to serve you further, let us know.

6/10 Okay

Nerissa

Stayed 1 night in Oct 2023
Response from Eric, Front Desk Supervisor on Oct 30, 2023
Dear Nerissa,Thank you for leaving a review. We’re so glad you were able to visit us at our Resort. Our team is always working to offer the best services to our guests. We hope you’ll have a chance to come back soon.

6/10 Okay

Henrietta Thomasena

Stayed 1 night in Oct 2023

10/10 Excellent

Lakesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Alex on Oct 24, 2023
Hello, Thank you for your recent stay at Sandcastle Oceanfront Resort at the Pavilion. Feedback is always high appreciated to improving the resort experience for all of our guests. We'll have the sunshine ready for your next trip to Myrtle. We can't wait to see you again soon! Sincerely, Alexander Kennison Guest Services Manager Sandcastle Oceanfront Resort at the Pavilion