Ratings based on 579 Verified Reviews

4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Not what you would expect from Sheraton

Posted Aug 28, 2017
Pros: For the price and the expectation of a high end resort, it was disappointing. Compared to, say, a Motel 6 or a Hampton Inn, it is fine.
Cons: Get rid of the tiny patios. Add that space to the living room.
Location: It was a mile from the beach. There are plenty of resorts on the beach, which are nicer. It is near "Broadway at the Beach," which has shops.
First the hotel is clean and comfortable. The grounds are well maintained. The pool is nice, but the kids pool is outdoors and would close during t-storms. The resort lacks several things that would cause us to rate it a 5.0. First of all--no restaurant on site. Therefore there is no place to go to get breakfast. No room service (unless you want to order from the local pizza joint and have them deliver, or from the local sandwich shop). There is a bar by the pool, which is nice, and they do sell hamburgers. But hardly the type of restaurant that you find at most resorts. Next much of the real estate, which could be used for a restaurant, is used to sell vacation ownership--which no one should ever buy. The reason is that the maintenance fees keep rising each year, and at some point in your life you won't be able to pay them anymore, and you'll have to foreclose--with a bad mark on your credit rating. Next there was a gas grill near our unit, but you could not turn it on. One of the maintenance people had to stop by to light it with a hand torch. Finally let's talk about the "patios" in each unit. Are you kidding me? They are 4 feet in width, and its length is about 12 feet. How can anyone but a couple sit there? You barely have enough room to move around. If you have a family of 4 or more, forget about using it. It was completely useless for us. Might as well extend the living room into that area and forgo the patio altogether.
Comment from Hotel Management
Aug 30, 2017 by Kelly Alvarez, Hotel Management
Thank you for taking the time to complete our survey. I'm so sorry we did not meet all your needs during your recent stay. We take your feedback with great consideration and hope to see you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

was there 3 years ago still top notch

Posted Aug 27, 2017
Pros: close to beach a lot of pool space had slide for kids warm an cool pools
Cons: some flaws in rooms but not big paint utensils ect
Location: location very good 2 min from beach didn't mind at all at least people coming back nice and dry from beach better for carpets in rooms
visited Sheraton once again very clean has a lot to offer close to beach - rating dont lie we tried different hotel and our 2 bedroom villa beat it like it very much for Sheraton people Thanks and just keep maintaining room saw little flaws
Comment from Hotel Management
Aug 30, 2017 by Kelly Alvarez, Hotel Management
Thank you for taking the time to fill out survey out. We take your feedback with great value. We hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from minnesota

Family friendly hotel

Posted Aug 24, 2017
The facilities were wonderful. Pool was awesome for families and you could check out tennis equipment, shuffle board, basketball, and mini golf. My wife and I also enjoyed our 2 bedroom room suite. Plenty of area for our 4 kids and our own master bathroom for us. We highly recommend this hotel if you are looking for a nice family friendly place with activities for the kids.
Comment from Hotel Management
Aug 30, 2017 by Kelly Alvarez, Hotel Management
Thank you for taking the time out to write a review. I am so happy that you enjoyed your stay. We hope you visit us again!
4 out of 5
Recommended
for Everyone
by A verified traveler from MICHIGAN

Myrtle beach trip Thursday through monday

Posted Aug 8, 2017
Pros Resort was clean up dated kitchens bathrooms flat screen tvs free putt putt swimming pool and water park was great felt safe with guards at gates and driving around at all hours Cons kids water park closes at 6 they asked us to get out of water park at 5:40 in the indoors swimming pool when you look up the tiles looked like they were falling from the ceiling. There was a hole about 10"X5" hole a animal dug right next to the putt putt side walk that was not fresh looks like it been there a while my daughter all most stepped in it I told the front desk about the issues they said they will look into it
Comment from Hotel Management
Aug 30, 2017 by Kelly Alvarez, Hotel Management
Thank you for taking the time to fill out our survey. I am happy your stay was pleasant. I am sorry about the issues with the pool and kids water park. We hope that on your next stay these issues will be rectified. We hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Manhattan, Ks

Great stay

Posted Aug 1, 2017
Pros: Tennis courts, pools, cleanliness of rooms and grounds.
Location: Good to get away from the crowded beach scene...yet can get to that area when we want in a few minutes.
We played a lot of tennis and enjoyed the pools. The courts were in good shape and we liked the different areas of the pools. We enjoyed everything about the resort
Comment from Hotel Management
Aug 29, 2017 by B Smith, Hotel Management
Thank you for your feedback. We are pleased to hear you were able to enjoy some of our amenities and our location was convenient for you and your family. Look forward to your next stay with us.
2 out of 5
by A verified traveler from Lansing, MI

OK if you don't have children

Posted Jul 30, 2017
Pros: Pool area was nice when you could find a place to sit.
Cons: Communication between staff, especially housekeeping. We were barged in on a few times by people who were unaware our room was occupied.
Location: Broadway at the beach is about a 7 minute walk and is where we spent most of our time. Would recommend Uber over Cab rides, much cheaper!
When we first arrived we were able to check in an hour early which was great but about 15 mins into being in the room and getting settled housekeeping swung open the door and did not realize someone had checked into the room and they were just as shocked to see us as we were to see them. Each morning we received a call at 9am to ask us if we wanted housekeeping even though we had made it clear we did not and had a do not disturb sign out. TWO other times throughout the week housekeeping just walked in WITHOUT knocking and at one point I was in the middle of changing..talk about uncomfortable. They just said "Sorry, I am confused" and shut the door...very uncomfortable and clearly unaware about which rooms are in use and which are vacant. Pool area was nice and clean but overwhelming with children it is hard to relax so if you do not have children, this is not the resort for you. By the time the kids clear out around 8 pm the pool bar is closed so come prepared with your own drinks!
Comment from Hotel Management
Aug 5, 2017 by B. Smith, Hotel Management
Thank you for your recent stay with us. I do wish to apologize for any intrusions. We hope you stay with us again in the near future.
5 out of 5
by A verified traveler

Clean, friendly with lots of pool options.

Posted Jun 16, 2017 on Hotels
Room was clean and comfortable. Staff was super helpful and friendly. Felt very safe with security people around. Wish we had time to stay for the activities they have on the property
Comment from Hotel Management
Jul 8, 2017 by Bsmith Manager, Hotel Management
We are glad to hear you were pleased with your accommodations and our staff provided you with excellent customer service. We look forward to inviting you back in the near future to enjoy our activities.
5 out of 5
by richard

Best of Myrtle Beach

Posted Jun 15, 2017 on Hotels
Very nice resort and will definitely stay there again.
Comment from Hotel Management
Jul 8, 2017 by Bsmith Manager, Hotel Management
Thank you for your recent stay with us. Hope to welcome you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

mom's 80th birthday

Posted Jun 14, 2017
Pros: location, cleanliness and price
Cons: we were happy with everything
Location: Broadway on the Beach, legends, grocery
We reserved six 2 bedroom villas and we couldn't be happier with our stay. The staff was friendly and accommodating and the villas were large and clean. The location was also perfect. thank you!!
Comment from Hotel Management
Jul 8, 2017 by B Smith, Hotel Management
Thank you for your feedback. We are pleased to hear we were able to meet your request. We look forward to your next stay with us.
5 out of 5
by Andrea

Birthday get away...

Posted May 24, 2017 on Hotels
Our 2 day stay was great really no complaints beside finding hair on the floor that didn't belong to any 1 of us. I would stay here again....
Comment from Hotel Management
Jun 3, 2017 by Bsmith Manager, Hotel Management
Thank you for taking time out to fill out our survey. We are sorry about any issues you may have experienced during your stay. We look forward to inviting you back in the near future.