Ratings based on 572 Verified Reviews

4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from MICHIGAN

Myrtle beach trip Thursday through monday

Posted Aug 8, 2017
Pros Resort was clean up dated kitchens bathrooms flat screen tvs free putt putt swimming pool and water park was great felt safe with guards at gates and driving around at all hours Cons kids water park closes at 6 they asked us to get out of water park at 5:40 in the indoors swimming pool when you look up the tiles looked like they were falling from the ceiling. There was a hole about 10"X5" hole a animal dug right next to the putt putt side walk that was not fresh looks like it been there a while my daughter all most stepped in it I told the front desk about the issues they said they will look into it
5 out of 5
Recommended
for Everyone
by A verified traveler from Manhattan, Ks

Great stay

Posted Aug 1, 2017
Pros: Tennis courts, pools, cleanliness of rooms and grounds.
Location: Good to get away from the crowded beach scene...yet can get to that area when we want in a few minutes.
We played a lot of tennis and enjoyed the pools. The courts were in good shape and we liked the different areas of the pools. We enjoyed everything about the resort
2 out of 5
by A verified traveler from Lansing, MI

OK if you don't have children

Posted Jul 30, 2017
Pros: Pool area was nice when you could find a place to sit.
Cons: Communication between staff, especially housekeeping. We were barged in on a few times by people who were unaware our room was occupied.
Location: Broadway at the beach is about a 7 minute walk and is where we spent most of our time. Would recommend Uber over Cab rides, much cheaper!
When we first arrived we were able to check in an hour early which was great but about 15 mins into being in the room and getting settled housekeeping swung open the door and did not realize someone had checked into the room and they were just as shocked to see us as we were to see them. Each morning we received a call at 9am to ask us if we wanted housekeeping even though we had made it clear we did not and had a do not disturb sign out. TWO other times throughout the week housekeeping just walked in WITHOUT knocking and at one point I was in the middle of changing..talk about uncomfortable. They just said "Sorry, I am confused" and shut the door...very uncomfortable and clearly unaware about which rooms are in use and which are vacant. Pool area was nice and clean but overwhelming with children it is hard to relax so if you do not have children, this is not the resort for you. By the time the kids clear out around 8 pm the pool bar is closed so come prepared with your own drinks!
Comment from Hotel Management
Aug 5, 2017 by B. Smith, Hotel Management
Thank you for your recent stay with us. I do wish to apologize for any intrusions. We hope you stay with us again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

mom's 80th birthday

Posted Jun 14, 2017
Pros: location, cleanliness and price
Cons: we were happy with everything
Location: Broadway on the Beach, legends, grocery
We reserved six 2 bedroom villas and we couldn't be happier with our stay. The staff was friendly and accommodating and the villas were large and clean. The location was also perfect. thank you!!
Comment from Hotel Management
Jul 8, 2017 by B Smith, Hotel Management
Thank you for your feedback. We are pleased to hear we were able to meet your request. We look forward to your next stay with us.
5 out of 5
by LAKESHA

Awesome Stay

Posted May 15, 2017 on Hotels
An awesome Mother's Day trip! One room condo was comforting and clean. Will definitely be staying again!
Comment from Hotel Management
May 17, 2017 by Bsmith Manager, Hotel Management
We look forward to your next stay with us.
3 out of 5
by A verified traveler

Its villa not hotel room

Posted May 13, 2017 on Hotels
Disappointed..not kept up..old equipment..room very small..
Comment from Hotel Management
May 17, 2017 by Bsmith Manager, Hotel Management
Sorry to hear we did not live up to your expectations. We hope to get another opportunity to impress you in the near future.
2 out of 5
by A verified traveler

Room was infested with roaches, had a weird smell.

Posted May 13, 2017
The resort itself was beautiful. My stay however took a horrible turn when I realized my room was infested with roaches!!! I was moved to a different room four days later at 11:30 at night. I could immediately tell the difference in cleanliness between the two rooms. If you want a comfortable clean stay don't use a third party to stay here or you will be treated like trash. I was offered a $25 gift card for the inconvenience. No thanks. I had to toss all my food. I will never stay again.
Comment from Hotel Management
May 17, 2017 by B smith, Hotel Management
I am sorry to hear of your experience with bugs during your stay. We pride ourselves on providing our guest with clean and comfy accommodations. I assure you this has been passed on to the appropriate department for resolution. This is definitely is not a Sheraton norm. I do hope you stay with us again in the near future and give us an opportunity to impress.
5 out of 5
by Gina Y.

Nice Place

Posted May 12, 2017 on Hotels
Beautiful place. Think we found a new place to stay in Myrtle Beach
Comment from Hotel Management
May 17, 2017 by Bsmith Manager, Hotel Management
Glad to hear. We look forward to welcoming you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from LV

Beautiful property

Posted May 12, 2017
I highly recommend it if you want quieter area away from the beach, you'll have to rent a car so it's a little distant from the beach, Boardwalk, close to Broadway. My 15yr old daughter enjoyed it and really liked the accommodations, will definitely come back!
Comment from Hotel Management
May 17, 2017 by b smith, Hotel Management
We are pleased to hear you were pleased with our location and your accommodations.Look forward to your next stay with us.
5 out of 5
by Kelly

Fantastic time

Posted May 11, 2017 on Hotels
The location is convenient. The room we got was perfect for our family of 3. With kitchen and laundry in each unit, it's an extra bonus that I will start to look for in every trip. The amenities were wonderful, we can stay in the resort without going out. Mini putting, swimming pools, tennis court, basketball courts, beach volley balls, multiple BBQ and kids playground. Wish every resort is like this.
Comment from Hotel Management
May 17, 2017 by Bsmith Manager, Hotel Management
Thank you for your recent stay with us. We are glad you took advantage and enjoyed our many amenities. Hope you stay with us again on your next trip to Myrtle Beach.