Ratings based on 1,361 Verified Reviews

4.1 out of 5
84% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from North Carolina

Traveler Beware

Posted Jan 21, 2018
I reserved my room thru Expedia (which is normal) about 4 weeks prior to my trip to Myrtle Beach. Upon arrival, I was told because I made the reservation thru a third party (meaning Expedia), my confirmed reservation for a room with 2 beds, which I paid for, was not guaranteed & I was given a room with a king bed & a single cot for 4 people. Very hefty price for what we got and the front desk told me nothing could be done. We were given clean towels on our second night stay only after we contacted the front desk. I'm sure there are places for a third of the price that are better just down the street. Perfect example of "not getting" what you pay extra for.
Comment from Hotel Management
Jan 30, 2018 by Management, Hotel Management
I want to thank you for informing us of how your stay went. I do apologize for the confusion that you had while at our property but am pleased to hear that we were able to accommodate your needs at some point during your stay. We are continuously trying to improve our performance and we need feedback from guest like yourself to do so. Please allow us an opportunity to redeem ourselves with a return visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Greenville, SC

Posted Jan 16, 2018
Great hotel with easy access to convention center & sports complex. The staff were extremely curteous and helpful. Our room was spacious, clean and quiet.
Comment from Hotel Management
Jan 22, 2018 by Sheraton Staff, Hotel Management
Good Afternoon. Thank you very much for your review, we hope you'll be back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

The Sheraton was very nice.

Posted Dec 25, 2017
Cons: Stop with the free gift which was a photo album, but really a bait and switch from a Sheration approved Kiosk.
Location: Location is close to the beach and fine dining.
The staff was very attentive and courteous. We enjoyed our stay and we will come back next year.
Comment from Hotel Management
Jan 9, 2018 by Sheraton Staff, Hotel Management
Good Morning, thank you for your review. We are looking forward to having you back next year. Have a wonderful day.
4 out of 5
by A verified traveler

Posted Dec 10, 2017
Pros: Bed and pillows
Safe walk to plenty of restaurant options. Close to the airport. Clean. Beds comfortable.
Comment from Hotel Management
Dec 12, 2017 by Sheraton Staff, Hotel Management
Good Morning, Thank you for your review! We hope you'll be staying with us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Convention hotel Great location

Posted Dec 7, 2017
Good place to work from Clean hotel Right in the center of town
Comment from Hotel Management
Dec 12, 2017 by Sheraton Staff, Hotel Management
Good Morning, Thank you for sharing your review! We hope you'll be back again soon. Have a great day
4 out of 5
Recommended
for Everyone
by A verified traveler from Little Rock, Ar

Friendly staff, hotel nice but just okay

Posted Dec 2, 2017
Hotel staff was the best! Very friendly and helpful! You can tell the hotel is a little older but it has been maintained nicely. Nice business center. It was a long walk to the beach so an Uber is necessary for that. The M Bar was nice and the people who work it outstanding!
Comment from Hotel Management
Dec 4, 2017 by Sheraton Staff, Hotel Management
Hi Lee. Thank you very much for taking the time to share your review. We are very happy to hear that our staff helped to make your stay great. We hope you'll be back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous Hotel

Posted Nov 21, 2017 on Orbitz
Everyone was extremely professional and receptive to all our needs.
Comment from Hotel Management
Nov 30, 2017 by Mangement, Hotel Management
Awesome! Thank you so much for taking the time to comment on our hotel. We are extremely pleased you enjoyed yourself and we can't wait to see you again soon.
5 out of 5
by Thomas

Posted Nov 20, 2017 on Hotels
Comment from Hotel Management
Nov 28, 2017
Thank you so much for taking the time to rate us! We're so happy that you enjoyed yourself and hope that we'll see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

Posted Nov 16, 2017
Overall great ! Staff was accommodating to all requests
Comment from Hotel Management
Nov 28, 2017 by Management, Hotel Management
Thank you for taking the time to rate and comment on your stay. We are so pleased that you enjoyed yourself and we hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Nice hotel, close to beach and other attractions

Posted Nov 7, 2017 on Orbitz
We stayed here for 4 nights. It was a pleasure trip. We were able to walk down to the beach and had a great ocean view room on the 12th floor. The parking structure was a little challenging but it didn’t bother me enough to not stay here again when I visit. I am very picky- I check the room before we can start to enjoy it for cleanliness and bedbugs- this room was comfortable, clean and bug free.
Comment from Hotel Management
Nov 13, 2017 by Management , Hotel Management
Thanks for staying with us. We appreciate your feedback! Please come back and see us soon.