Was not happy about having to pay a $35 early check in fee, which was not published. This was on top of the prepaid room rate through Hotels.com
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
Dear Valued Guest,
Thank you for choosing to make your reservations at our Sleep Inn & Suites hotel. We hope that most of your experience here was pleasant, and that our accommodations, services, and amenities met with your expectations. I do apologize, though, that though our check-in time is listed as 3PM, there was not effective communication regarding the fee for an arrival prior to that time. We appreciate your feedback and apologize for the troubles that this caused for you. We'll continue to work with our third party partners to ensure that the proper information is distributed, and we hope that you'll allow us the opportunity to welcome you back here during your next trip to the Myrtle Beach, SC area. Again, thank you for your remarks; we're certainly hoping to be able to earn a 5-star rating from you following your next stay here!