Two Room- Three Full Size Bed - NO KITCHEN | Desk, free WiFi, bed sheets, alarm clocks

Reviews of Royal Palace Inn & Suites

2 out of 5
Royal Palace Inn & Suites
1100 South Ocean Boulevard, Myrtle Beach, SC

Reviews

5.8
Rating 10 - Excellent. 56 out of 308 reviews" "
Rating 8 - Good. 64 out of 308 reviews" "
Rating 6 - Okay. 62 out of 308 reviews" "
Rating 4 - Poor. 33 out of 308 reviews" "
Rating 2 - Terrible. 93 out of 308 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Quashetta

Liked: Staff & service
Disliked: Cleanliness
Decent cheap hotel.
Stayed 1 night in Sep 2023
Response from Management. on Sep 4, 2023
Thanks for the feedback.

10/10 Excellent

christie, Lancaster

Liked: Cleanliness, staff & service, amenities
The customer service was awsome
Stayed 1 night in Aug 2023
Response from Leena on Aug 30, 2023
Thanks for the feedback and I am glad you enjoyed your stay and liked the services.

8/10 Good

Susie, Deptford

Traveled with partner
Pool and room size
Stayed 6 nights in Aug 2023
Response from Leena on Aug 20, 2023
The Royal Palace really appreciates your feedback and looks forward to meeting you next time.

6/10 Okay

CHERYL

Disliked: Cleanliness
Stayed 2 nights in Aug 2023
Response from Leena on Aug 17, 2023
Thanks for the feedback.

2/10 Terrible

Amy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel was disgustingly dirty and has bed bugs.
Stayed 1 night in Aug 2023
Response from Management. on Aug 13, 2023
Sorry about that, but records show that you did not stay here so your response is not important to us.

2/10 Terrible

Debra L

Disliked: Property conditions & facilities
We booked the facility because of the expedia rating. We drove to the facility and it looked like a slum and the parking looked unsafe. Didn't stay and went to the Hampton in a few blocks down the street.
Stayed 1 night in Aug 2023
Response from Leena on Aug 10, 2023
Thanks for the feedback and sorry, you have not visited the property so your feedback is not important to us.

2/10 Terrible

Regina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was pleasant. However, it is dirty. I just wanted a clean space to sleep &shower. This is not the place. Definitely not worth the price.
Stayed 2 nights in Jul 2023
Response from Leena on Jul 28, 2023
Thanks for the feedback. No complaints were lodged during the stay. A professional cleaning company cleans rooms and property and the manager checks everything before guest check-in so I disagree with you about dirty places.

6/10 Okay

Bailey

Traveled with partner
Liked: Amenities
Fantastic location. Right by the beach. Pool was open. Restaurants within 10 minute walk all the way around, as well as shopping. Only downside was the AC did not work well, I did see one single small roach in our room, and it could probably use a remodel. I would stay here again though.
Stayed 2 nights in Jul 2023
Response from Leena on Jul 27, 2023
Thanks for the honest response. I really appreciated your opinion and will forward it to the correct department.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone seemed really nice and made sure we had everything we needed. I only had one complaint and that was the parking I did not like having to park so far away from my room. Other than that we enjoyed our stay and will probably stay again.
Stayed 4 nights in Jul 2023
Response from Leena on Jul 27, 2023
Thank you, dear guest and I am glad you enjoyed your stay.

8/10 Good

Kelly

Liked: Staff & service
Nice place for the price
Very friendly staff. Easy check in. Pool waa nice. Room was clean. Could be updated, but for the price it was fine. One block from the public beach. Cold AC. Plenty of free parking.
Stayed 5 nights in Jul 2023
Response from Management on Jul 20, 2023
Thank you, dear guest.

2/10 Terrible

Mona

Business traveler
Disliked: Staff & service, property conditions & facilities
This is in a good location, however the building should be gutted and rebuilt
Stayed 3 nights in Jul 2023
Response from Management on Jul 18, 2023
Thanks for the feedback.

8/10 Good

Carmen

Stayed 1 night in Jul 2023
Response from Management on Jul 19, 2023
Thanks for the feedback.

2/10 Terrible

Joann

Stayed 1 night in Jul 2023
Response from Leena on Aug 3, 2023
Thanks for the feedback.

8/10 Good

Tu

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Management on Jul 16, 2023
Thanks for the feedback.

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
You are literally across the street from the ocean which is neat.
Stayed 3 nights in Jul 2023
Response from Management on Jul 9, 2023
Thanks for the feedback.

8/10 Good

Donna

Stayed 5 nights in Jun 2023
Response from Management on Jun 29, 2023
Thanks for the feedback.

8/10 Good

José Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien lugar
Stayed 3 nights in Jun 2023
Response from Management on Jun 26, 2023
Thanks for the feedback.

2/10 Terrible

Stephanie

Disliked: Property conditions & facilities
Never gives back refundable deposit
They charged a $50 dollar deposit I never got back two times I’ve stayed there. I even cleaned the room both times before checking out and I’m a non smoker. The outlets don’t work in the room and I had to plug the fridge up to the bathroom. There was a man drilling and working on the hotel my entire stay on and off and it was extremely loud.
Stayed 1 night in Jun 2023
Response from Management on Jun 26, 2023
We returned the 50 deposit, the bank takes time to get the money into your account. You have to wait for 3 to 5 working days. Regarding drilling, they worked for only one hour that day because we set up a high-speed WiFi connection. All the plugs are working very well.

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms the older lady and the lady faith was awesome. Both was very helpful and professional
Stayed 1 night in Jun 2023
Response from Management on Jun 15, 2023
Thank you so much for your wonderful appreciation.

2/10 Terrible

Bill

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There is absolutely nothing to like at all. There are people doing drive outside of the rooms.
Stayed 1 night in Jun 2023
Response from Management on Jun 12, 2023
Thanks for the feedback. It is a vacation spot and people come here to enjoy and relax but still, we have a lot of rules and regulations that everyone has to follow. We are doing our 100 percent to make sure everyone is happy.

2/10 Terrible

Elaine

Disliked: Cleanliness, property conditions & facilities
Very disappointed, the room had old carpet that smelled, air conditioner didn’t work properly (a small fan was on nightstand) bathroom very small. Needs MAJOR renovations.
Stayed 1 night in Jun 2023
Response from Management on Jun 12, 2023
Thanks for the feedback. Everything is working fine.

4/10 Poor

Adam

Disliked: Cleanliness, property conditions & facilities
Good for dirty old bikers, families stay away far away.
Stayed 2 nights in May 2023
Response from Management on May 26, 2023
I'm sorry but I don't understand your response. You guys booked 3 rooms for 3 nights, the cheapest and the smallest. I offered an upgrade to your room but you didn't want to pay a little more. You were also using a bike during the stay.

2/10 Terrible

Sherry

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Charged more when we checked in than what was on our email. We picked the hotel on the count of the water park and after paying we were told it was only open sat and sun. 3 channels on the tv no Wi-Fi The pool was nasty with chairs and table in the bottom. The room phone didn't work. Went with clean towels for 2 days finally found a maids cart and robbed it. While eating breakfast pest control bathed in without knocking wanting to spray for bugs. A car was sitting in the car deck covered in dust all 4 tires flat and cobwebs ran from The top of the car to the top of parking deck so it had been there a hot minute. And don't get me started on the staff members. But the movie Wrong Turn comes to mind. And you don't have to worry about bringing your own women with you, they have some there for you. If I could give this place less that zero stars I would.
Stayed 2 nights in May 2023
Response from Management on May 20, 2023
You didn't stay here. Can you share with us your reservation confirmation number? Do not mislead any other guest. Your opinion doesn't matter to us so please don't waste your time and do something else.

10/10 Excellent

Alcina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Management on May 9, 2023
Thank you, dear guest.

8/10 Good

David

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was dirty, towels looked like they hadn't been washed. Refrigerator was moldy.
Stayed 1 night in May 2023
Response from Management on May 8, 2023
Thanks for the response. I checked that room before you came and I didn't find any problem there. The room, towels, and fridge were nice and clean.

2/10 Terrible

Kayla

Traveled with family
Disliked: Cleanliness, staff & service
They have roaches and the smoke detectors go off nonstop all night
Stayed 1 night in Apr 2023
Response from Management on May 3, 2023
Thanks for the feedback. It was Palmetto bugs and it's common in Myrtle Beach.

2/10 Terrible

William

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They tried to charge me for a bed they said only two in a bed my baby is 8 months old very rude people
Stayed 4 nights in Apr 2023
Response from Management on May 2, 2023
Your reservation was canceled due to false information. We have clearly mentioned on the website that the room with one bed (full size) is for two people only and you want to add more than two.

6/10 Okay

Brian

Traveled with partner
Decent room. Heat and air didn't work.
Stayed 2 nights in Apr 2023
Response from Management on Apr 30, 2023
Thanks for the feedback. I will forward your complaint to the correct department.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Management on Apr 18, 2023
Thank you for the feedback. We are glad that you liked the motel and our services and that you enjoyed your stay.

2/10 Terrible

Tasha

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Too many strict rules for a run down place like that and the cleaning of the rooms was not fit for anyone to have stayed in need new bed lienings and tubs was dirty and stained they need painting or replaced did not bath my kids in that tub had to rent a room across the street at the Coral Beach justso we can bath i just wasted money
Stayed 2 nights in Apr 2023
Response from Management on Apr 11, 2023
We will not say sorry and thank you for this opinion as it is completely wrong, it is a false review. During the stay, you stayed with your three children without any complaints. You left the room very dirty. Why do people lie, and put people down? You should learn something about cleanliness.

10/10 Excellent

Tiffany

Liked: Staff & service
Stayed 2 nights in Mar 2023
Response from Management on Apr 18, 2023
Thank you for the feedback. We are glad that you liked the motel and our services and that you enjoyed your stay.

4/10 Poor

Matti

Traveled with partner
The stay was okay, but the pool was closed my entire stay. When I checked out they kept my security deposit saying “I broke their toilet”, which is bs bc that toilet slid back and forth from the day I got there(you can tell from the scuff marks it’s been doing that for awhile.) On top of that they didn’t like how messy the room was when I checked out- mind you they don’t offer housekeeping during your stay, and I stayed 2 almost 3 weeks. So the room had normal wear and tear. I own up to the spill on the bed though, but other than that I left it in the same condition I found it in besides for the carpet needing to be vacuumed and other cleaning duties.
Stayed 14 nights in Feb 2023
Response from Management on Mar 14, 2023
We provide housekeeping service every day but you said that you do not need this service as you prefer to clean the room yourself. Did you clean the room once during your 3-week stay? No, because the room was very dirty. You have badly damaged the property. The linens, pillows, towels, blankets, and carpets were stained and smelled foul. You broke the toilet and please accept your mistake. You should be thankful that we just kept your deposit of 50 and didn't charge the 350 fee. We closed the pool during the winter and the pool will open on March 15th.

2/10 Terrible

Keri

Stayed 2 nights in Mar 2023
Response from Management on Mar 9, 2023
WHAT?????

8/10 Good

DaJour

Traveled with partner
Liked: Staff & service
It was ok
Response from Management on Mar 6, 2023
Thank you.

6/10 Okay

Robert

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Management on Mar 6, 2023
Thank you, dear guest.

10/10 Excellent

Herbert, Bamberg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SUPER friendly staff!!!!!! GREAT accomodations!!!!! CONVENIENT to everything!!!!!! EVEYTHING was OUTSTANDING!!!!! HIGHLY RECOMMENDED!!!! I WILL STAY HERE AGAIN!!!!!
Response from Management on Jan 14, 2023
Thank you, dear guest, and hopefully, we will see you again.

8/10 Good

robin

Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Sep 2022
Response from Management on Apr 18, 2023
Thank you for the feedback. We are glad that you liked the motel and our services and that you enjoyed your stay.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t look like the pictures
Stayed 2 nights in Sep 2022
Response from Management on Sep 24, 2022
We renovated the last year. We changed the furniture and that was the reason it looks a bit different.

6/10 Okay

Damaris

Stayed 1 night in Sep 2022
Response from Management on Sep 21, 2022
Thanks for the feedback.

6/10 Okay

Tarius

Traveled with partner
Disliked: Cleanliness, amenities
It was alright not all that
Stayed 2 nights in Sep 2022
Response from Management on Sep 6, 2022
Thanks for the feedback.

10/10 Excellent

Misty

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms was extremely clean. Beds super comfy. All around for a last minute trip this was way more than expected. Will stay again. Thanks Misty Templeton
Stayed 1 night in Sep 2022
Response from Management on Sep 6, 2022
Thank you, dear guest, and hopefully, we will see you the next time.

10/10 Excellent

Sedale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people and staff where excellent!
Stayed 2 nights in Sep 2022
Response from Management on Sep 5, 2022
Thank you, dear guest. We will see you the next time.

8/10 Good

sharia

Liked: Staff & service, room comfort
Stayed 3 nights in Jul 2022
Response from Management on Sep 3, 2022
Thank you, dear guest.

8/10 Good

Ethan

Stayed 4 nights in Aug 2022
Response from Management on Aug 23, 2022
Thank you, dear guest, and hopefully, we will see you the next time.

2/10 Terrible

David

Stayed 1 night in Aug 2022
Response from Management on Apr 18, 2023
Sorry about that.

10/10 Excellent

Paul-André

Stayed 10 nights in Aug 2022
Response from Management on Apr 18, 2023
Thank you for the feedback. We are glad that you liked the motel and our services and that you enjoyed your stay.

2/10 Terrible

Paul

Stayed 2 nights in Aug 2022
Response from Management on Apr 18, 2023
Sorry about that.

8/10 Good

Josue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022
Response from Management on Apr 18, 2023
Thank you for the feedback. We are glad that you liked the motel and our services and that you enjoyed your stay.

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Motel is older but was clean and staff was friendly. Would stay again. Just wish other guests would show some consideration when smoking.
Stayed 1 night in Aug 2022
Response from Management on Aug 14, 2022
Thank you, dear guest.

2/10 Terrible

Wanda

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in and went to the room. As soon as we walked into the door the smell was bad. The carpet was very dirty looking the tub was stained black. The towels and wash rags were a dirty white. The kitchen stove had foil around the burners that looked like it had been there for years. The fridge was very old like from the 50s. We Immediately went back down to the lady at the front desk and told her we was not going to stay. I wouldn’t recommend this place. It need’s to be shut down.
Stayed 4 nights in Aug 2022
Response from Management on Aug 14, 2022
What???