Don't stay here
Posted Dec 2, 2016
First off, when we got there, there was a giant line of about 15 people waiting to check in. Check in people were VERY slow. Took us a half hour to get through line and get to a person even though I booked the room online and paid in full ahead of time. They then told me I owe $84.00 hotel fees, which I didn't know when I booked it through Expedia. We finally get checked in and find out the room was street side and very loud with traffic going by all night. The bright lights from street come through curtains. The rug had giant stains all over it. The shower diverter was broken so you take a bath and a shower at the same time. (water pools up to your ankles) I told them about the shower issue and they said they'd send someone to fix it, and they never did. The sink when you are washing your face or brushing your teeth- the water backs up into the sink and fills up to the top. The flat screen TV has two giant black lines going vertically through the screen, enough to drive you crazy while watching tv at night. And when I complained 2 times, I never got offered a new room...which they had plenty open this time of year. I was never offered a discount or credit on my card. Nothing! They said "I'm sorry, here's your receipt" and went on to help the next person. NEVER AGAIN WILL I STAY HERE. VERY NOT HAPPY!