Good location but not clean.
Posted Oct 3, 2016
We picked this hotel because it was on the coast. We were very disappointed (especially after paying good money) that as soon as we walked in the room we could smell mold. It was a pretty room, the beds seemed fresh and clean, the bathroom was clean. But there was mold all over the air conditioner making the room smell terrible. Also, I was barefoot in the room for about 5 minutes and noticed my feet were BLACK! The floor was filthy. From then on we wore shoes inside. On the upside: the staff was friendly, great location and beautiful facility. Just so weird that it was so dirty :(
Comment from Hotel Management
Oct 12, 2016 by Jeff, Hotel Management
Thank you for taking the time and sharing your experience with us. I'm very sorry you did not have the experience you deserved and assure you our team will do anything in our power in the event a guest is unhappy.
We will get these issues addressed immediately; I've passed along your comments to both our housekeeping and maintenance teams for action.
Again, thank you for providing feedback for your visit. We look to our guests as shareholders in our success; your comments will only go towards improving that.