The room was adequate size with some kitchen and bathroom updates. Bathroom grout in shower was covered with mildew. There was a large crack in the mirrored closet doors and one door would not slide at all which prevented access to the hanging portion of the closet and the luggage stand. The bed coverings were old, faded and did not look clean (some stains). The ceiling moldings were very dusty and dirty. The ceiling fan over the bed looked like it had not been cleaned in years. The room location was great and parking access at this time of year was also great. However, the second floor balcony overlooking the ocean could have been accessed from the first floor and the sliding glass door was missing the locking hardware. The hotel did kindly provide an aluminum rod (too short by about 18 inches) to lay in the sliding glass door track to prevent unwarranted entry!
Comment from Hotel Management
Nov 5, 2016 by Jeff, Hotel Management
First, thank you so much for taking time out of your day to provide feedback to us.
Secondly, I want to apologize that you didn't have the experience you deserved. What you describe isn't the standard we strive to set at our property.
We look to our guests as shareholders in the Litchfield experience; your comments will only help us improve our property and services.
With that being said, we will take your bedding and cleanliness comments to heart and communicate all of the details of your stay to our team.
We sincerely hope to have the opportunity to serve you again.